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Steve Prentice - The Future of Workplace Fear: How Human Reflex Stands in the Way of Digital Transformation

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Steve Prentice The Future of Workplace Fear: How Human Reflex Stands in the Way of Digital Transformation
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People who discuss digital transformation often focus on new technology with a presumption that the working population will embrace it enthusiastically. But human beings are still instinctively dominated by fear, a single complicating reflex which will always be the default response.
Workplace fear comes in many forms, including the fear of change, the fear of looking stupid, and the fear of working relationships, and in all cases these fears have deep roots that extend far below having to learn a new technology. Its about the fear of losing a job, a livelihood, and an identity.
The results of such fear can have enormous repercussions on an organization, including increased vulnerability to ransomware and cyberattack, increased employee turnover, loss of competitiveness, loss of market share, resistance, sabotage, discrimination, and litigation.
Steve Prentice is an expert in the relationship between people, technology, and change. This book will demonstrate to managers and employees alike the various types of fear that can occur in the workplace in the context of digital transformation, how these fears can impact productivity, team dynamics, and corporate health, and most importantly, how to overcome them.
Using case studies of digital transformation successes and failures, Steve describes:
  • How fear grows in the body and mind
  • How fear radiates and spreads through groups and teams
  • How fear interacts with technology, change, and digital transformation
  • How ignoring or suppressing fear leads to tangible risks to an organizations future
  • How to address and manage fear individually and as a group
  • How the demands of modern employees have changed
  • How managers can prepare themselves for the new normal
Who This Book Is For

Managers who wish to look under the hood and understand how people respond to the changes in their immediate world, and why most of those responses are negative. It will also be an uplifting read for individual employees who seek to understand why they, or their colleagues or managers, generally respond negatively to changes, or who struggle with conflict and relationships in the workplace and how to create an action plan to improve the situation.

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Book cover of The Future of Workplace Fear Steve Prentice The Future of - photo 1
Book cover of The Future of Workplace Fear
Steve Prentice
The Future of Workplace Fear
How Human Reflex Stands in the Way of Digital Transformation
Logo of the publisher Steve Prentice Toronto ON Canada ISBN - photo 2
Logo of the publisher
Steve Prentice
Toronto, ON, Canada
ISBN 978-1-4842-8100-0 e-ISBN 978-1-4842-8101-7
https://doi.org/10.1007/978-1-4842-8101-7
Steve Prentice 2022
This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.
The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

This Apress imprint is published by the registered company APress Media, LLC part of Springer Nature.

The registered company address is: 1 New York Plaza, New York, NY 10004, U.S.A.

To Henry and Bryana

Foreword

Of the many technological advances in business I have been privileged to witness over the years, the most personally satisfying are the ones that bring people closer to equality. Every step taken down the long road of collaboration technology has provided some measure of improvement in our lives.

Yet, as much as new technologies succeeded in bringing many of us together, their success also highlights the plight of those who still cant fully participate. Reasons vary from economic circumstances or geographical location to linguistic ability to physical ability. These have remained as barriers, both to individuals own personal aspirations and to the companies who could truly benefit from their talents. Modern collaboration technology will not have fully succeeded until everyone gets a chance to engage and participate fully. People must not only be accessible; they must be access-able.

Steve Prentice is someone who has always been fully conscious of this human element. He knows that technology by itself can do little unless the people who work with it feel part of something special and valued. Change and innovation will always be greeted with fear or mistrust simply because it is different, and confidence and competence take a long time to establish themselves in the mind and body.

Humans have a strange way of reacting to innovations that digital transformation experts are 100% confident in, and these reactions can derail progress entirely. Being aware of the power and the sheer variety of human fear is an essential component of modern management, and Steves book sheds some light on some deep and dark corners that can no longer be overlooked.

Aruna Ravichandran

Vice President & Chief Marketing Officer

Cisco Webex Collaboration

Table of Contents
About the Author
Steve Prentice

is a specialist in organizational psychology, with additional background in project management and journalism. By working as a speaker, author, consultant, and writer, he helps people understand the technologies they face in the workplace and the changes that these present, and has been doing so since Windows and Y2K were top of mind. His clients include major names in IT, industry, government, healthcare, and media. He is regularly called upon to explain issues such as cybersecurity, AI, blockchain, and the future of work.

Steve has written three business books and has worked as a ghostwriter for other tech sector executives worldwide. He is a visiting lecturer at Ontario Tech University, and regularly delivers keynotes, interviews, papers, and podcasts. He also lives a second life as a singer and guitarist, performing locally in the Toronto area.

The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022
S. Prentice The Future of Workplace Fear https://doi.org/10.1007/978-1-4842-8101-7_1
1. The Fear Lies Deep
Steve Prentice
(1)
Toronto, ON, Canada

The movie Jaws came out in the summer of 1975 and, to this day, it remains an unmatched case study of fear in its deepest, simplest, and most sublime form. There have been scary movies for as long as there have been movies, but in most of these, the monster, or the bad guy with the knife, comes into view very quickly, and the enjoyability factor of the film is the suspense the viewers feel while they wait for the inevitable confrontation. But few films can make something scary out of nothing. Jaws was one of those.

Hold on, you might say, a 25-foot great white shark is hardly nothing. And you would be right. Except that the shark, whose name was Bruce, by the way, named after Steven Spielbergs lawyer, did not actually appear until one hour and twenty-one minutes into the film. Considering that the movies running time is two hours and four minutes, thats a heck of a long time to wait to make an entrance.

The secret to the success of Jaws was that the fear had no true shape until long after it had radiated its contagious energy to every character in the movie. It was the fear of what we couldnt see that grabbed theater-goers and held them in a truly primordial trance.

Then there was the two-note signature theme music that penetrated our senses, sounding like the growling of something big, something predatory and stealthy.

Master storyteller and director Steven Spielberg built up the movies suspense factor consistently as the story unfolded, layer by layer. He employed perfect wordless imagery: a child playing innocently in the sand, telltale ripples passing by in the water, and the bobbing yellow buoys.

One of the films most iconic representations of this invisible yet tangible fear was undoubtedly the silent expressions of mutual alarm between the people in the know eye contact held just a little too long, transmitting and compounding a shared and mounting panic that no one dared openly admit to.

Spielberg staged the vacationers swimming scenes by placing the camera at treading water level where the swimmers faces were barely above the surface, their peripheral vision limited, and where any errant wave would have been able to quickly engulf mouth, nose, and eyes. This is a place of extreme vulnerability for humans.

Anyone who has ever swum in the ocean knows the special fear that comes with it. Deep inside the recesses of your brain and nervous system lies an awareness that from the chin on down, you are exposed to a world you cannot control one that is no longer ours containing unseen creatures that possess millions of years worth of steadily evolving survival skills, and who might right now be all-too-close. It is a world made up of waves and water that can quickly envelop and eliminate any air-breathing creature of the land.

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