Randi Toler Sachs - How to become a skillful interviewer
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This guide helps readers master basic interviewing skills, including how to: assess their interviewing style and identify subconscious influences; set an agenda that keeps the interview proceeding on track; get all the answers they need from job applicants, even on tough questions; listen effectively for hidden meanings; avoid discriminatory interviewing; and conduct group and follow-up interviews. The book includes tests, fill-ins, checklists and examples of good interviewing questions. Randi Toler Sachs is the author of Productive Performance Appraisals.
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How to Become a Skillful Interviewer WorkSmart Series
author
:
Sachs, Randi Toler.
publisher
:
AMACOM Books
isbn10 | asin
:
081447831X
print isbn13
:
9780814478318
ebook isbn13
:
9780585040721
language
:
English
subject
Employment interviewing.
publication date
:
1994
lcc
:
HF5549.5.I6S23 1994eb
ddc
:
658.3/1124
subject
:
Employment interviewing.
Page i
How to Become a Skillful Interviewer
Page ii
The WorkSmart Series
The Basics of Business Writing
Commonsense Time Management
Effective Employee Orientation
Essentials of Total Quality Management
Goal Setting
Great Customer Service on the Telephone
How to Become a Skillful Interviewer
How to Speak and Listen Effectively
The Power of Self-Esteem
Productive Performance Appraisals
Resolving Conflicts on the Job
Successful Team Building
Page iii
HOW TO BECOME A SKILLFUL INTERVIEWER
Randi Toler Sachs
amacom American Management Association The WorkSmart Series New YorkAtlantaBostonChicagoKansas CitySan FranciscoWashington, D.C. BrusselsMexico CityTokyoToronto
Page iv
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data
Sachs, Randi Toler. How to become a skillful interviewer / Randi Toler Sachs. p. cm.(The WorkSmart series) ISBN 0-8144-7851-X 1. Employment interviewing. I. Title. II. Series. HF5549.5.I6S23 1994 658.3'1124dc2094-4850 CIP
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
Printing number
10 9 8 7 6 5 4
Page v
Contents
Introduction
1
Chapter 1 What Is an Effective Interview?
3
Chapter 2 What's Your Interviewing Image?
9
Chapter 3 How Are You Influenced?
16
Chapter 4 Preparing for the Hiring Interview
20
Chapter 5 Asking the Right Questions
30
Chapter 6 Getting Answers to Tough Questions
44
Chapter 7 How to Listen
52
Chapter 8 Avoiding Discrimination During the Hiring Interview
59
Chapter 9 Interviewing the Disabled
68
Chapter 10 It's Your Turn to Talk
75
Chapter 11 Follow-Up and Final Selection
79
Page 1
Introduction
What's so hard about interviewing job applicants? After all, you have the superior position, and you have a job to offer. All you have to do is select which of the many people clamoring to be employed best suits you.
Most of the people you interview will be interested, enthusiastic, and eager to work at your place of business. Most will claim to have vast experience in just what it is you need them to have done, and they will profess a willingness and ability to learn any new skills that might be required of them.
Many of the job applicants will insist that money is not the deciding factor for them in seeking the ideal position. They will say they are more interested in opportunity, both to learn and to serve your specific needs.
With so many people like this to choose from, why is it that so many of us experience problems with new employees? Are they all lying through their teeth during the job interviews, or are we failing to ask the right questions?
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