Maximum Influence
The 12 Universal Laws of Power Persuasion
Second Edition
Kurt W. Mortensen
American Management Association
New York Atlanta Brussels Chicago Mexico City San Francisco Shanghai Tokyo Toronto Washington, D. C.
Bulk discounts available. For details visit:
www.amacombooks.org/go/specialsales
Or contact special sales:
Phone: 800-250-5308
E-mail:
View all the AMACOM titles at: www.amacombooks.org
American Management Association: www.amanet.org
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data
Mortensen, Kurt W.
Maximum influence : the 12 universal laws of power persuasion / Kurt W. Mortensen. Second edition.
pages cm
Includes bibliographical references and index.
ISBN-13: 978-0-8144-3209-9
ISBN-10: 0-8144-3209-3
1. Persuasion (Psychology) 2. Influence (Psychology) 3. SuccessPsychological aspects. I. Title.
BF637.P4M67 2013
153.852dc23
2012047022
2013 Kurt W. Mortensen.
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
The scanning, uploading, or distribution of this book via the Internet or any other means without theexpress permission of the publisher is illegal and punishable by law. Please purchase only authorized electronic editions of this work and do not participate in or encourage piracy of copyrighted materials, electronically or otherwise. Your support of the authors rights is appreciated.
About AMA
American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. Our mission is to support the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books and research. AMAs approach to improving performance combines experiential learninglearning through doingwith opportunities for ongoing professional growth at every step of ones career journey.
Printing number
10 9 8 7 6 5 4 3 2 1
Contents
Key to Success
The Automatic Yes
Contagious Cooperation
Create and Maintain Interest
How Praise Releases Energy
How to Get Anyone to Do a Favor for You
7. The Law of Dissonance
Internal Pressure Is the Secret
The Leverage of Language
Create the Environment of Influence
Logical Mind Versus Emotional Heart
The Impact of Suggestion
How to Make Price (or Time) a Nonissue
The Art of Social Pressure
Get Anyone to Take Immediate Action
Your Prepersuasion Checklist
Foreword
N apoleon Hill said, Persuasion is the magic ingredient that will help you to forge ahead in your profession or businessand to achieve happy and lasting personal relationships. As we all know, persuasion is the skill of the ultraprosperous. It is how people gain power and influence. It is how people create staggering wealthhow businesses thrive, how books are published, how properties are purchased, and how websites sell millions of dollars worth of product. Persuasion is the lifeblood of powerful and effective day-to-day living. The art of persuasion is what makes the world turn.
I have known Kurt Mortensen for years. A master of persuasion himself, he exudes every quality and possesses every skill set forth in this book. Through this book, Kurt has provided the most complete, comprehensive work on persuasion and influence I have ever read. Nowhere in persuasion literature have I ever seen the art broken down into such thorough and easy-to-understand concepts, covering every aspect of persuasion imaginable. Never before has it been so easy to understand human behavior and how to use it to your advantage. Based on true-life examples and exhaustive psychological and sociological research, Kurt imparts of his wisdom, knowledge, and experience with insight, wit, and enthusiasm.
The powerful, time-tested, and proven techniques in the following pages will equip the reader with the tools necessary to make profound life changes. These very laws of persuasion have made me millions of dollars and have helped thousands of others apply them in both their business and personal lives to strengthen relationships, to create wealth, to transform careers, to influence lives for the better. Each one of the laws discussed will improve your success dramatically, even doubling and tripling your income. I only wish I had had this kind of information earlier in my career! It would have limited the number of lessons I had to learn at the school of hard knocks.
One of the number one skills you must learn in building your financial empires is persuasion. Reading this book will be a truly life-changing influence for anyone who applies the principles so thoroughly and carefully outlined. Maximum Influence is a must for the library of anyone who wants to be in control of all aspects of his or her life. Reading this book will not only make you a student of persuasion, but also a learned scholar.
Robert G. Allen
Author of Nothing Down, Creating Wealth,
Multiple Streams of Income, and
Coauthor of The One-Minute Millionaire
Acknowledgments
A big thanks to all the customers, clients, partners, and employees who helped make Maximum Influence and Advanced Influence a reality. I want to express my love and appreciation to my loving wife Denita. She is my light and the main reason for my success. I also want to thank my children, Brooke, Mitchell, Bailey, and Madison, for their love, laughter, and support throughout this project and throughout my life. Family is what makes life a joy and our dreams worth pursuing. I also want to express special thanks to my colleagues and students, who made this research possible.
Introduction
M y Persuasion Journey began with a university education and a degree. I then went off to a graduate school to master the world of business. Upon graduation, I was thrust into a management situation where I had to manage salespeople, motivate customer service, and coordinate with other department managers.
Then the shocker hit. I had learned the important business topics in graduate school, but that learning didnt seem to matter to real human beings. Although what I had learned was valuable information and important for business, it did not prepare me for the human side of business. I had to learn how to deal with human emotions. I needed to know how to persuade other managers to help me, to influence and inspire others, and to increase sales. Sure I could read a balance sheet, understand accounting, and comprehend economics, but I had not mastered the priceless skill of persuasion that studies show is 85 percent of our success in business. I soon found that some managers would resist a great idea just because it was not their idea. Some people would clash just because of their personalities. Coworkers would get upset with one other for the strangest things. Ah, the emotional side of business!
Next page