Contents
Beyond Bullet Points
4th Edition
Cliff Atkinson
BEYOND BULLET POINTS
Published with the authorization of Microsoft Corporation by:
Pearson Education, Inc.
Copyright 2018 by Pearson Education, Inc.
All rights reserved. Printed in the United States of America. This publication is protected by copyright, and permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, request forms, and the appropriate contacts within the Pearson Education Global Rights & Permissions Department, please visit www.pearsoned.com/permissions/. No patent liability is assumed with respect to the use of the information contained herein. Although every precaution has been taken in the preparation of this book, the publisher and author assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein.
ISBN-13: 978-1509-30553-7
ISBN-10: 1-5093-0553-X
Library of Congress Control Number: 2018934573
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CREDITS
EDITOR-IN-CHIEF
Greg Wiegand
SENIOR ACQUISITIONS EDITOR
Laura Norman
DEVELOPMENT EDITOR
Rick Kughen
MANAGING EDITOR
Sandra Schroeder
SENIOR PROJECT EDITOR
Tracey Croom
COPY EDITOR
Wordsmithery
INDEXER
Valerie Perry
PROOFREADER
Scout Festa
TECHNICAL EDITOR
Echo Swinford
EDITORIAL ASSISTANT
Cindy J. Teeters
INTERIOR DESIGNER
Maureen Forys, Happenstance Type-O-Rama
COVER DESIGNER
Twist Creative, Seattle
COMPOSITOR
Maureen Forys, Happenstance Type-O-Rama
To my good friend, Jaine.
CLIFF ATKINSON
Acknowledgments
My thanks to Laura Norman at Pearson for shepherding this book to completion, to Rick Kughen and Echo Swinford for their expert editorial insight, and to the Pearson production team for transforming words and pictures into the book you hold in your hands.
About the Author
CLIFF ATKINSON is an acclaimed writer, popular keynote speaker, and an independent communications consultant to leading attorneys and Fortune 500 companies.
He crafted the presentation that persuaded a jury to award a $253 million verdict to the plaintiff in the nations first Vioxx trial in 2005, which Fortune magazine called frighteningly powerful.
Cliffs bestselling book Beyond Bullet Points (published by Microsoft Press) was named a Best Book of 2007 by the editors of Amazon.com, and has been published in four editions and translated into a dozen languages including Chinese, Korean, and Russian.
This book expands on a communications approach he has taught internationally at top law firms, government agencies, business schools and corporations, including Sony, SC Johnson, Chevron, Toyota, Del Monte, Nestl, Deloitte, BBDO, The NPD Group, Ipsos, Facebook, Amgen, Bristol-Myers Squibb, Intel, Microsoft, the American Bar Association and the United Nations International Criminal Tribunal.
Cliffs work has been featured in The New York Times, Los Angeles Times, Wall Street Journal, and Fox News.
Cliff received his B.A. in English and journalism from Baylor University in Texas and his M.B.A. from Richmond, The American International University in London. After serving as a captain in the U.S. Air Force, he held marketing positions for start-up companies and then launched his own business as a full-time communications consultant in 2001. He currently resides in New York City.
Introduction: A Canvas of Light
Sometimes, when you least expect it, a story can change your life.
I was 24 and a lieutenant in the Air Force stationed in Spain. It was my first big job, chief of public affairs, overseeing the base newspaper and relationships with the media and the local community. I had dreamed of living in Europe while I was growing up in Texas, and this job was a perfect fit for a college English and Journalism major.
Whenever I could, I took vacation time to tour the cities of Europe. One rainy summer day on a trip through France, I drove an hour south of Paris, to a town called Chartres. When I arrived at the front steps of the cathedral, it looked like every other one I had seen in Europethe walls a depressing gray, the streets quiet, and the cavernous interior empty.
I joined a group of other tourists who were waiting for a guide, and up walked a tall man with a shock of thick, gray hair, wearing a tweed jacket and speaking a perfect gentlemans English. Im Malcolm Miller, he said. Welcome to Chartresmy home for the past 30 years. Malcolm was the author of several books on the cathedral, and the recipient of the highest civilian honor in France for his in-depth knowledge of Chartres.
Chartres is shrouded in mystery, he began. We dont know who built itnot a single architect, artisan, laborer, sculptor, glassmaker, or painter took credit for the work you see here. It was a true labor of love.
Malcolm pointed to the empty streets around the cathedral and explained that in the 12th century, they would have been packed with pilgrims who had traveled hundreds of miles by foot to see the Cathedral of Our Lady of Chartres. The outside of the cathedral would have been buzzing with activity, he said. He gestured to the walls. These were jam-packed with the stalls of merchants selling meat, fruit, vegetables, and fabrics. Over there are the benches where moneychangers conducted their business.
The gray exterior walls were impressive, adorned with intricate carvings and flying buttresses, but Malcolm said the surfaces were once painted in bright colors, making them even more spectacular. Imagine pilgrims arriving, their mouths agape in wonder as they marveled at the canopies of color above them.