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Thom Mayer - Battling Healthcare Burnout

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Praise for Battling Healthcare Burnout You cannot give what you do not have - photo 1

Praise for Battling Healthcare Burnout

You cannot give what you do not have. Clinicians who suffer burnout in their work cannot offer patients, families, and communities the help they need. In this book, Dr. Mayer offers powerful, evidence-based frameworks for understanding, preventing, managing, and reversing burnout. His counsel is invaluable, and the benefits to healers and patients alike can be enormous.

Donald M. Berwick, MD, President Emeritus and Senior Fellow, Institute for Healthcare Improvement

Burnout has been a major challenge in healthcare for decades, and Dr. Mayers book provides a lot of wisdom about how that challenge can be met and managed more successfully.

Christina Maslach, PhD, Professor of Psychology, University of California, Berkeley

Essential reading for all clinicians who have been called to their work and are committed to creating a better practice environment for patients, their colleagues, and themselves.

Tait Shanafelt, MD, Chief Wellness Officer, Stanford Medicine

The emotional well-being of our physicians, nurses, other clinical caregivers, and first responders should be a top priority for our government and our society at large. Dr. Thom Mayers excellent book is a timely and highly practical template for how to reduce the burnout burden.

Charles Stokes, RN, FACHE, Past Chairman, American College of Healthcare Executives, and former CEO, Memorial Hermann Health System

Thom Mayers book is a timely and comprehensive overview of healthcare worker burnout. In addition to being grounded in current research, it also provides practical solutions for leaders who want to reduce burnout in their organizations. Using quotes and stories from literature and classic writers, it connects the issue of burnout and finding joy at work as part of the human condition throughout the ages. The book is inspiring as well as practical.

Jean Ann Larson, EdD, FACHE, Chief Leadership Development Officer, UAB Medicine, and Senior Associate Dean of Leadership Development, School of Medicine, University of Alabama at Birmingham

In Battling Healthcare Burnout, Thom Mayer turns his focus to a culture hes both role modelled and coached others to achieve through his career. Weaving together gripping firsthand stories and timeless philosophical truths with practical ideas, its a terrific resource for all who are committed to improving the well-being of healthcare workers.

Craig Deao, Managing Director, Huron Consulting Group

Dr. Mayer provides an insightful view into the sources of burnout prolific in healthcare today, as well as a practical framework for better understanding, preventing, managing, and reversing burnout so our clinicians can get back to the love of their callingcaring for patients. This is an important read for any healthcare leader striving to create a culture where physicians, nurses, other clinical caregivers, and first responders across the board can not only do their best work but also thrive while doing so.

Carrie Owen Plietz, FACHE, President, Kaiser Permanente Northern California

We went into emergency medicine to help people and to save lives, but when burnout sets in we lose that focus and ourselves. This book helps us better understand ourselves and our teams and how to refocus on the job we love. An essential read for all frontline workers.

Mark Rosenberg, President, American College of Emergency Physicians

Battling Healthcare
Burnout

Battling Healthcare Burnout Copyright 2021 by Thom Mayer MD All rights - photo 2

Battling Healthcare Burnout

Copyright 2021 by Thom Mayer, MD

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed Attention: Permissions Coordinator, at the address below.

Battling Healthcare Burnout - image 3

Berrett-Koehler Publishers, Inc.
1333 Broadway, Suite 1000
Oakland, CA 94612-1921
Tel: (510) 817-2277, Fax: (510) 817-2278
www.bkconnection.com

Ordering information for print editions

Quantity sales. Special discounts are available on quantity purchases by corporations, associations, and others. For details, contact the Special Sales Department at the Berrett-Koehler address above.

Individual sales. Berrett-Koehler publications are available through most bookstores. They can also be ordered directly from Berrett-Koehler: Tel: (800) 929-2929; Fax: (802) 864-7626; www.bkconnection.com

Orders for college textbook/course adoption use. Please contact Berrett-Koehler: Tel: (800) 929-2929; Fax: (802) 864-7626.

Distributed to the U.S. trade and internationally by Penguin Random House Publisher Services.

Berrett-Koehler and the BK logo are registered trademarks of Berrett-Koehler Publishers, Inc.

First Edition

Paperback print edition ISBN 978-1-5230-8991-8

PDF e-book ISBN 978-1-5230-8992-5

IDPF e-book ISBN 978-1-5230-8993-2

Digital audio ISBN 978-1-5230-8994-9

2021-1

Book producer: Westchester Publishing Services

Text designer: Laurel Muller

Cover designer: Mike Nicholls

To my brilliant, beautiful, and always inspiring wife, Maureen
Our kind, thoughtful, generous, and loyal sons, Josh, Kevin, and Gregory
Joshs wife, Valerie, Kevins fiance, Nicola
Josh and Valeries children, Eve, Audra, Clara, and Ryan
and
My patients, mentors, and colleagues,
Who have given me much more than I could ever give them

Contents

Tom Jenike

Jessica Dudley and Sunil Eappen

Bryan Sexton and Jonathan Bae

Steve Motew

Jill Case-Wirth, Ryan Breshears, John Brennan, and LeeAnna Spiva

Battling Healthcare
Burnout

Introduction
The Passion Disconnect of Burnout

In the middle of the road of my life I awoke to find myself in a Dark Wood Where the True Way was wholly lost.

DANTE, THE INFERNO

How did we start on our journey in healthcare? Simple: it was passion that brought us herea deep and abiding passion for the hard work of caring for others, whether as a physician, nurse, or healthcare leader. It is important to emphasize hard work because caring for ill and injured people on their journey back to health is never easy. What allows us to navigate this hard work is passionwithout it, the work cannot be sustained, which is at the core of the burnout dilemma.

Early in my talks to healthcare leaders and teams, I use this image ():

Then I ask them Is that you Going in to work Or going home from work Far - photo 4

Then I ask them:

Is that you?

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