Claire Engle - Human Resources Excellency - How to Get and Keep Your Winning Team

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1 TABLE OF CONTENTS ........................................................................................................ 4

2 HOW DOES THE CERTIFICATION KIT WORK? ..................................................................... 7

2.1 E L EARN C OMPONENT .......................................................................................................... 8

2.2 T HE H UMAN R ESOURCES E XCELLENCY A SSESSMENT ................................................................. 8

3 INTRODUCTION .............................................................................................................. 11

4 HIRING SMART ............................................................................................................... 12

4.1 R ECRUITMENT AND S ELECTION P ROCESS ............................................................................... 14

4.2 F ACTORS IN THE H IRING P ROCESS ........................................................................................ 17

4.3 C OST A NALYSIS ................................................................................................................ 19

4.4 J OB A NALYSIS AND P OSITION P ROFILES ................................................................................. 23

5 TOPGRADING ................................................................................................................. 32

5.1 W HAT I S T OPGRADING ? .................................................................................................... 33

5.2 W HAT I S AN A-P LAYER ?.................................................................................................... 34

5.3 T HE T OPGRADING C ALCULATOR .......................................................................................... 35

5.4 T HE F INANCIAL AND C AREER C OSTS OF N OT T OPGRADING ....................................................... 36

5.5 T HE C OST OF M ISTAKES .................................................................................................... 37

5.6 T HE C AREER S ETBACKS ...................................................................................................... 38

5.7 T OPGRADING A SSESSMENTS ............................................................................................... 40

5.8 S IMPLE T OPGRADING M ODEL ............................................................................................. 42

5.9 O BSTACLES TO T OPGRADING AND H OW A-P LAYERS O VERCOME T HEM ...................................... 43

5.10 T HE T OPGRADING I NTERVIEW G UIDE ................................................................................... 45

5.11 C OACHING 101: T HE T OPGRADING -B ASED M ODEL ................................................................ 48

5.12 A VOIDING L EGAL P ROBLEMS .............................................................................................. 52

5.13 T OPGRADING IN THE F UTURE .............................................................................................. 54

6 TEAM BUILDING ............................................................................................................. 56

6.1 O RGANIZATIONAL S HIFTS ................................................................................................... 57

6.2 T YPES OF T EAMS .............................................................................................................. 62

6.3 D EFINING A T EAM ............................................................................................................ 64

6.4 T EAM N ORMS ................................................................................................................. 67

6.5 B ECKHART ' S A CTIVITIES ..................................................................................................... 69

6.6 M ANAGING T EAM C ONFLICT .............................................................................................. 73

6.7 T YPES OF C ONFLICT .......................................................................................................... 74