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Audrey Nelson - The Gender Communication Handbook: Conquering Conversational Collisions between Men and Women

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Audrey Nelson The Gender Communication Handbook: Conquering Conversational Collisions between Men and Women

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THE GENDER COMMUNICATION HANDBOOK

This is the go-to comprehensive reference for understanding why and how women and men communicate the way they do. This guide is filled with expert advice, real-life case studies, self-assessments, experiential exercises, and action steps that help men and women transcend barriers and enhance their communication with the opposite sex. The Gender Communication Handbook provides trainers and human resource professionals with an accessible program enabling men and women to open the lines of communication so work gets done and productivity and profits soar.

This is great workpractical, research-based, and fun. If ever there was a strong ROI in time and money, working on gender communication is it.
JULIE O'MARA, past national president, American Society for Training and Development, and coauthor of the best-selling book, Managing Workforce 2000

An invaluable resource to help understand underlying differences in communication styles so that work gets done, conflicts get resolved, and reciprocal respect prevails in the workplace. Highly readable and engaging.
REBECCA RITTER, senior human resource business partner, Oracle Corporation

Just what every man and woman needs to learn for the rules of engagement with the opposite sex. Very appropriate and timely for today's workplace.
MICHELLE HAINES, technical customer management/web analyst, Seagate Technologies

This guide is a nuts-and-bolts approach to enhancing workplace communication between the sexes. It addresses the chronic problems men and women encounter every day.
GEOFF SIMPSON, vice president and manager, Standard Steam Trust LLC

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About This Book This book is for anyone who works with the opposite sex - photo 1

About This Book

This book is for anyone who works with the opposite sex. Whether you are part of a management team, in human resources, or develop corporate training, this comprehensive guide will give you smart advice, extensive research, and compelling true-to-life case studies. With self-assessments, experiential exercises, quizzes, and insights from a combined seventy years of training and consulting experience in gender communication, this easy-to-follow guide offers compelling advice that will enhance communication between the sexes and affect the bottom line.

Why Is This Topic Important?

The rules for the workplace are constantly changing, and most of us spend more time at work than we do at home. We rely on communication with the opposite sex to get our job done. The Gender Communication Handbook was written to clarify some of the many questions about gender and how the rules have changed. This book will help individuals thrive in an increasingly diverse workplace and find a common language. Successful gender communication is a business mandate.

What Can You Achieve with This Book?

This book prepares the trainer with a straightforward, easy-to-understand approach to gender communication. Each chapter presents the background for why men and women communicate the way they do and how to improve it. Easy-to-follow, step-by-step exercises and activities are designed for the new trainer, and more experienced trainers will find this a resource for a novel approach with the latest advances, research, and perspectives on gender communication.

How This Book Is Organized

This book is organized with a chapter on each of the critical gender communication areas. Each chapter contains exercises that include a step-by-step procedure complete with a goal, objectives, setup, materials list, handouts, slides, and debrief. At the conclusion of each chapter is a separate list of action steps for men and women on what they can do to improve communication with the opposite sex.

About Pfeiffer Pfeiffer serves the professional development and hands-on - photo 2

About Pfeiffer

Pfeiffer serves the professional development and hands-on resource needs of training and human resource practitioners and gives them products to do their jobs better. We deliver proven ideas and solutions from experts in HR development and HR management, and we offer effective and customizable tools to improve workplace performance. From novice to seasoned professional, Pfeiffer is the source you can trust to make yourself and your organization more successful.

Picture 3 Essential Knowledge Pfeiffer produces insightful, practical, and comprehensive materials on topics that matter the most to training and HR professionals. Our Essential Knowledge resources translate the expertise of seasoned professionals into practical, how-to guidance on critical workplace issues and problems. These resources are supported by case studies, worksheets, and job aids and are frequently supplemented with CD-ROMs, websites, and other means of making the content easier to read, understand, and use.

Picture 4 Essential Tools Pfeiffers Essential Tools resources save time and expense by offering proven, ready-to-use materialsincluding exercises, activities, games, instruments, and assessmentsfor use during a training or team-learning event. These resources are frequently offered in looseleaf or CD-ROM format to facilitate copying and customization of the material.

Pfeiffer also recognizes the remarkable power of new technologies in expanding the reach and effectiveness of training. While e-hype has often created whizbang solutions in search of a problem, we are dedicated to bringing convenience and enhancements to proven training solutions. All our e-tools comply with rigorous functionality standards. The most appropriate technology wrapped around essential content yields the perfect solution for todays on-the-go trainers and human resource professionals.

The Gender Communication Handbook Conquering Conversational Collisions between Men and Women - image 5 Essential resources for training and HR professionals


The Instructors Guide for The Gender Communication Handbook by Audrey Nelson, Ph.D., and Claire Damken Brown, Ph.D., includes useful handouts and slides from the book. The Instructors Guide is available free online. If you would like to download a copy, please visit: www.wiley.com/college/nelsonbrown

Copyright 2012 by Audrey Nelson, Ph.D., and Claire Damken Brown, Ph.D. All Rights Reserved.

Published by Pfeiffer

An Imprint of Wiley

One Montgomery Street, Suite 1200, San Francisco, CA 94104-4594

www.pfeiffer.com

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at http://www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Readers should be aware that Internet websites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read.

For additional copies/bulk purchases of this book in the U.S., please contact 800-274-4434.

Pfeiffer books and products are available through most bookstores. To contact Pfeiffer directly, call our Customer Care Department within the U.S. at 800-274-4434, outside the U.S. at 317-572-3985, fax 317-572-4002, or visit www.pfeiffer.com.

Pfeiffer publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

Library of Congress Cataloging-in-Publication Data

Nelson, Audrey.

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