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Christopher Dorn - Performance Comparison and Organizational Service Provision: U.S. Hospitals and the Quest for Performance Control

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Performance Comparison and Organizational Service Provision: U.S. Hospitals and the Quest for Performance Control: summary, description and annotation

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Exploring the mechanisms underlying performance comparisons, Performance Comparison and Organizational Service Provision investigates how such assessments shape hospitals service provision and medical professionals work.

With a focus on U.S. health care, this study outlines how medical quality was defined and compared in the hospital sector from the late 19th century to the present. Developing a novel theoretical framework to investigate performance comparisons, several different forms of internal and external performance assessments are contrasted throughout this period. The transformative effects of these comparisons on hospitals relationships to patients, insurers, regulators, and staff are analyzed and their ramifications for current hospital care are explored. Drawing on this analysis, the book examines the controversial nature of these measures and the struggles among hospital managers, patients, physicians, and policy makers to determine hospital quality.

Affording a deeper understanding of how performance comparisons influence organizational service provision, the book will be of interest to researchers in a broad range of fields including organization studies, accountability and evaluation, health care, and policy research as well as practitioners in hospital care and management.

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Through the well-chosen lens of comparisons Dorn takes us on a fascinating - photo 1
Through the well-chosen lens of comparisons, Dorn takes us on a fascinating journey through time and the intriguing development of performance control in the realm of health care and US hospitals. Firmly anchored in rich accounts, both historical and contemporary, its take-aways on organization, professionalism and control make up a highly relevant and timely contribution to both academic and practitioner debates.
Susanna Alexius, Associate Professor in Business Administration at Score, Stockholm University and the Stockholm School of Economics, Sweden
In Performance Comparison and Organizational Service Provision, Christopher Dorn provides a sweeping history of performance measures and quality assessments in U.S. health care. Dorn carefully documents how different regimes of internal and external comparison have shaped clinical decision making, generated contention within the field, and produced unforeseen consequences. Performance Comparison and Organizational Service Provision is a valuable addition to scholarship on organizational metrics, quantification, valuation, and the sociology of professions.
Michael Sauder, Professor of Sociology, University of Iowa; Fellow, Max-Weber-Kolleg, Universitt Erfurt, Germany
Performance Comparison and Organizational Service Provision
Exploring the mechanisms underlying performance comparisons, Performance Comparison and Organizational Service Provision investigates how such assessments shape hospitals service provision and medical professionals work.
With a focus on U.S. health care, this book outlines how medical quality was defined and compared in the hospital sector from the late 19th century to the present. Developing a novel theoretical framework to investigate performance comparisons, several different forms of internal and external performance assessments are contrasted throughout this period. The transformative effects of these comparisons on hospitals relationships to patients, insurers, regulators, and staff are analyzed and their ramifications for current hospital care are explored. Drawing on this analysis, the book examines the controversial nature of these measures and the struggles among hospital managers, patients, physicians, and policy makers to determine hospital quality.
Affording a deeper understanding of how performance comparisons influence organizational service provision, the book will be of interest to researchers in a broad range of fields, including organization studies, accountability and evaluation, health care, and policy research as well as practitioners in hospital care and management.
Christopher Dorn is a research associate in sociology, Trier University, Germany. He obtained his doctorate, supported by the German Excellence Initiative, from the Bielefeld Graduate School in History and Sociology. He specializes in the sociology of (e)valuation, organizations, performance measures, and professions.
Routledge Studies in the Sociology of Health and Illness
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An Ethnography of Donor Human Milk Relations
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Ageing, the Body and the Gender Regime
Health, Illness and Disease Across the Life Course
Edited by Susan Pickard and Jude Robinson
Insane Society: A Sociology of Mental Health
Peter Morrall
Risk and Substance Use
Framing Dangerous People and Dangerous Places
Edited by Susanne MacGregor and Betsy Thom
Ending AIDS in the Age of Biopharmaceuticals
The Individual, the State, and the Politics of Prevention
Tony Sandset
HIV in the UK
Voices from the Pandemic
Jose Catalan, Barbara Hedge and Damien Ridge
The Rise of Autism
Risk and Resistance in the Age of Diagnosis
Ginny Russell
Performance Comparison and Organizational Service Provision
U.S. Hospitals and the Quest for Performance Control
Christopher Dorn
For more information about this series, please visit: www.routledge.com/Routledge-Studies-in-the-Sociology-of-Health-and-Illness/book-series/RSSHI
Performance Comparison and Organizational Service Provision
U.S. Hospitals and the Quest for Performance Control
Christopher Dorn
Performance Comparison and Organizational Service Provision US Hospitals and the Quest for Performance Control - image 2
First published 2021
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
52 Vanderbilt Avenue, New York, NY 10017
Routledge is an imprint of the Taylor & Francis Group, an informa business
2021 Christopher Dorn
The right of Christopher Dorn to be identified as author of this work has been asserted by him in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.
This book is a revised version of the authors PhD thesis at Bielefeld University, Germany, 2019.
Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
Names: Dorn, Christopher, author.
Title: Performance comparison and organizational service provision : U.S. hospitals and the quest for performance control / Christopher Dorn.
Description: Milton Park, Abingdon, Oxon ; New York, NY : Routeldge, 2021. | Series: Routledge studies in the sociology of health and illness | Includes bibliographical references and index.
Identifiers: LCCN 2020041779 (print) | LCCN 2020041780 (ebook) | ISBN 9780367565169 (hardback) | ISBN 9781003098126 (ebook)
Subjects: LCSH: HospitalsAdministrationEvaluationUnited States. | Medical careUnited States.
Classification: LCC RA971 .D67 2021 (print) | LCC RA971 (ebook) | DDC 362.1068dc23
LC record available at https://lccn.loc.gov/2020041779
LC ebook record available at https://lccn.loc.gov/2020041780
ISBN: 978-0-367-56516-9 (hbk)
ISBN: 978-1-003-09812-6 (ebk)
Typeset in Times New Roman
by Apex CoVantage, LLC
Contents
part i
Introducing performance comparisons
part ii
Theorizing hospital performance comparisons
part iii
Examining the case of hospital performance comparisons in the United States
  1. Half Title
  2. Series
  1. i
  2. ii
  3. iii
  4. iv
Guide
Even though the process of writing of a book mostly consists of solitary time in front of a desk, it is above all a collaborative effort. Therefore, I want to express my gratitude to all the people and organizations that have provided support during the writing process in one way or another.
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