Leo Appleton - Libraries and Key Performance Indicators: A Framework for Practitioners

First Edition

Leo Appleton

Chandos Publishing is an imprint of Elsevier

50 Hampshire Street, 5th Floor, Cambridge, MA 02139, United States

The Boulevard, Langford Lane, Kidlington, OX5 1GB, United Kingdom

Copyright 2017 Leo Appleton. Published by Elsevier Ltd. All rights reserved.

Appendix A is accredited to Kingston University.

Appendix B,C,D are accredited to NHS.

Appendix E is accredited to British Library.

Appendix F is accredited to Edge Hill University, Learning services.

Appendix G is accredited to McMaster University.

No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher. Details on how to seek permission, further information about the Publishers permissions policies and our arrangements with organizations such as the Copyright Clearance Center and the Copyright Licensing Agency, can be found at our website: www.elsevier.com/permissions.

This book and the individual contributions contained in it are protected under copyright by the Publisher (other than as may be noted herein).

Notices

Knowledge and best practice in this field are constantly changing. As new research and experience broaden our understanding, changes in research methods, professional practices, or medical treatment may become necessary.

Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information, methods, compounds, or experiments described herein. In using such information or methods they should be mindful of their own safety and the safety of others, including parties for whom they have a professional responsibility.

To the fullest extent of the law, neither the Publisher nor the authors, contributors, or editors, assume any liability for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions, or ideas contained in the material herein.

Library of Congress Cataloging-in-Publication Data

A catalog record for this book is available from the Library of Congress

British Library Cataloguing-in-Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-0-08-100227-8 (print)

ISBN: 978-0-08-100255-1 (online)

For information on all Chandos publications visit our website at https://www.elsevier.com/books-and-journals

Publisher: Glyn Jones

Acquisition Editor: George Knott

Editorial Project Manager: Anna Valutkevich

Production Project Manager: Debasish Ghosh

Cover Designer: Greg Harris

Typeset by SPi Global, India

Leo Appleton is the Director of Library Services at Goldsmiths, University of London where he is responsible for the operational and strategic management of the university's library services. His previous roles include Associate Director posts at the University of the Arts, London and Liverpool John Moores University and he has held library leadership and management positions in several other higher and further education institutions. During his professional career Leo has been involved in many aspects of library and information provision and management including academic liaison and support, library space and building design, quality assurance and performance measurement, staff development and training, technology enhanced learning, collection development, and the provision of electronic and digital library resources. He has presented and published widely on several of these areas.

Leo is a chartered fellow of the Chartered Institute of Library and Information Professionals and he is currently active within the Multimedia, Information and Technology group (MmIT), as the editor of the MmIT Journal . Leo is also the associate editor of the New Review of Academics Librarianship and co-editor of the UKSG electronic newsletter eNews . Leo also has a long standing and active involvement with SCONUL and is currently a member of its Transformation Group.

Leos professional interests include performance measurement of libraries and strategic approaches to service delivery. He is currently studying for a PhD at Edinburgh Napier University in which he is investigating the value and impact of UK public libraries on citizenship development. This research is taking him outside of his natural higher education environment as he conducts his empirical research in public libraries across the United Kingdom.