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Joseph J. Bannon - 911 Management: A Comprehensive Guide for Leisure Service Managers

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    911 Management: A Comprehensive Guide for Leisure Service Managers
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911 Management: A Comprehensive Guide for Leisure Service Managers: summary, description and annotation

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911 Management presents information helpful to managers when dealing with peers, supervisors, subordinates, program participants, the press, and the general public. This guide provides a lifeline for successful organizations by describing how managers address the essential issues of general management, human resources, and executive development. A great resource for todays manager.

Joseph J. Bannon: author's other books


Who wrote 911 Management: A Comprehensive Guide for Leisure Service Managers? Find out the surname, the name of the author of the book and a list of all author's works by series.


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911 Management: A Comprehensive Guide for Leisure Service Managers
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911 Management: A Comprehensive Guide for Leisure Service Managers — read online for free the complete book (whole text) full work

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title author publisher isbn10 asin - photo 1
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911 Management
Joseph J. Bannon
911 Management A Comprehensive Guide for Leisure Service Managers - image 2
Sagamore Publishing, Inc.
www.sagamorepub.com
1999 Sagamore Publishing, Inc.
Production Coordinators: Jennifer L. Poison and Anne E. Hall
Editor: Susan M. McKinney
Cover Design: Julie L. Denzer and Britt Johnson
Cover photo copyright PhotoEssentials
http://www.photoessentials.canon.com.au
ISBN: 1-57167-132-3
Library of Congress Catalog Card Number: 99-60712
Printed in the United States.
To Kelsey, Keegan, Erin, Sophie, Doug, Leo,
and all future grandchildren
Page v
CONTENTS
Foreword
vii
Part One: General Management
1. Brainstorming
3
2. Business Ethics
9
3. Committees
17
4. Customer Service
27
5. Decision Making
37
6. Delegation
45
7. Developing Work Teams
51
8. Goal Setting
61
9. Grapevine
69
10. Managing Creativity
75
11. The Marketing Function
81
12. Meeting Planning
91
13. Negotiation
97
14. Organizational Charts
105
15. Organizational Communications
111
16. Problem Solving
121
17. Project Management
131
18. Public Relations
141
19. The Strategic Planning Function
151
20. Time Management
161
Part Two: Human Resources
21. Career Planning and Development
169
22. CEO-Board Relations
177
Page vi
23. Developing Personnel Policies
183
24. Employee Appraisals
191
25. Employee Fitness
197
26. Employment Interviewing
203
27. Hiring the Disabled
211
28. In-Service Training
221
29. Job Enrichment
233
30. Job Satisfaction
243
31. Motivation
251
32. Participation Management
261
33. Problem Employees
273
34. Sexual Harassment
281
35. Staff Development
291
36. Substance Abuse
305
37. Temporary Employees
313
38. Terminating Employees
323
39. Volunteerism
333
40. Work-Time Options
343
41. Writing a Rsum
353
Part Three: Executive Development
42. Business Etiquette
365
43. Effective Presentations
375
44. The Importance of Writing Capability
381
45. Leadership
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