Rebecca Mendoza Saltiel Busch - The Cyber Patient: Navigating Virtual Informatics

The Cyber Patient

Endorsements

Evolving technology and a shift to consumer-driven healthcare will continue to transform the industry. The Cyber Patient is a comprehensive exploration into the current and future innovations that leverage cloud-based technology to break down information system and database silos. True patient-centric care begins and ends with seamless access to these data. Similar to disruptions in other industries (e.g., Blockbuster vs. Netflix), technology and consumer demands for access and convenience will push organizations to innovate and collaborate in new ways. This book is a must-read for healthcare informaticist professionals and health systems leaders looking to position themselves for success in an ever-changing market.

Dennis R. Delisle, Sc.D, FACHE, Jefferson Health; Senior Director,

OperationsSouth Philadelphia

President & CEO, Methodist Hospital Foundation

Assistant Program Director, Operational Excellence | TJU College of Population Health

The Cyber Patient is another component of the evolution of utilizing technology within healthcare. It demonstrates how providers can now manage patients via virtual visits all within the revenue cycle. Without a doubt, its definitely the future with IoT but, most importantly, how we in IT should start preparing for new roles within cyber healthcare environment.

Donna Hart, former CIO at Cook County Health, 2015, Recipient of the HIMSS HIT Award for enhancing patient care through health IT and achieved HIMSS 7 EMR recognition for 2017/2018

The Cyber Patient describes how technology is reorganizing healthcare toward a new level of interconnectivity. But more importantly, it explains how we can ride these changes to optimize patientprovider relationships, giving us tools and time to effectively listen to patients and individualize care. This book guides us toward the conscious use of e-health to enhance, not replace, the care in healthcare.

Fran London, MS, RN

Author of No Time to Teach: The Essence of Patient and Family Education for Health Care Providers

If you find yourself struggling to build a strategy that recognizes the upheavals brought about by the use of information and technology in healthcare, The Cyber Patient digs into the implications for case management, staff roles, payment cycles, organizational efficiency and more. This book unlocks a way of approaching a future in which data is an asset with the power to guide any strategy focused on better care and performance.

Rod Piechowski, MA, CPHIMS

Senior Director, HIS

HIMSS North America

The Cyber Patient represents a vision and necessary road map for healthcare as it transforms into a digital industry. The virtual connection has the promise for connecting and delivering services with a much greater value proposition than traditional models and consistent with other industries. Rebecca hits the nail on the head with the promotion of self-service as the patient becomes the provider through advanced analytics and artificial intelligence and also becomes the destination center for health and services utilizing technology as the primary channel. A must-read for those looking to enter into the healthcare field and for those within the industry who want to lead and accelerate the advancement of health.

Craig Richardville, MBA, FACHE, FHIMSS former Senior Vice President and CIO Carolinas HealthCare System (now called Atrium Health); award recipient CIO of the Year from InspireCIO (2017); HIMSS (2015); Charlotte Business Journal (2013); Most Wired designation (14 years); HIMSS EMR adoption Model Stage 7 (2017)

The Cyber Patient

Navigating Virtual Informatics

Rebecca Mendoza Saltiel Busch

CRC Press

Taylor & Francis Group

6000 Broken Sound Parkway NW, Suite 300

Boca Raton, FL 33487-2742

2019 by Rebecca Mendoza Saltiel Busch

Productivity Press is an imprint of Taylor & Francis Group, an Informa business

No claim to original U.S. Government works

Printed on acid-free paper

International Standard Book Number-13: 978-1-138-59240-7 (Hardback)

978-0-429-49004-0 (e-Book)

This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint.

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Library of Congress Cataloging-in-Publication Data

Names: Busch, Rebecca S., author.

Title: The cyber patient : navigating virtual informatics / Rebecca Mendoza Saltiel Busch.

Description: Boca Raton : Taylor & Francis, 2019. | A CRC title, part of the Taylor & Francis imprint, a member of the Taylor & Francis Group, the academic division of T&F Informa plc. | Includes bibliographical references and index.

Identifiers: LCCN 2018052739 (print) | LCCN 2019008213 (ebook) | ISBN 9780429490040 (e-Book) | ISBN 9781138592407 (hardback : alk. paper)

Subjects: LCSH: Medical informatics. | Technological innovations.

Classification: LCC R858 (ebook) | LCC R858 .B87 2019 (print) | DDC 610.285--dc23

LC record available at https://lccn.loc.gov/2018052739

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To My Poet

A master of words and meaningful expression.

Contents

It would be possible to describe everything scientifically, but it would make no sense; it would be without meaning, as if you described a Beethoven symphony as a variation of wave pressure.

Albert Einstein

Several of my earlier electronic healthcare publications focus on professional considerations in utilizing technology to document healthcare information. This publication is focused on considerations to help patients navigate a cyber-driven healthcare commerce economy. The journey to the writing of The Cyber Patient: A Digitally Aware Consumer Navigating Electronic Healthcare Commerce