This book provides an invaluable comparative perspective on how welfare-to-work policies are actually delivered, as opposed to the official view of what works. As such it is a much needed counter to official discourses.
Bruce Stafford,Professor of Public Policy, the University of Nottingham
Welfare-to-work is one of the major shifts in welfare over the last decades. Combining national case studies and thought-provoking theoretical chapters, this book provides the reader with concrete information on the actual activation practices and proposes an innovative framework to understand what is at stake at the frontline of the new welfare state. A must-read to grasp what activation policy really is, and to figure out its impact on people subjected to it.
Vincent Dubois,University of Strasbourg, France
These studies demonstrate the importance of examining signature welfare state policies through the reactions and behavior of front-line workers. Bringing these studies of welfare-to-work policies in the United States and eight European countries together in a single volume is an impressive achievement.
Michael Lipsky,Distinguished Senior Fellow at Demos, author of Street-Level Bureaucracy: Dilemmas of the Individual in Public Services
Frontline Delivery of Welfare-to-Work Policies in Europe
Welfare-to-work or activation policies refer to programmes aimed at promoting the employability, labour market and social participation of benefit recipients of working age. Frontline workers delivering these policies are conceived of as policy implementers, as policy makers and as actors mediating politics in an arena where conflicting interests are at stake. Frontline work plays a crucial role in determining what welfare-to-work practically means and how it affects the lives of the people it targets. Yet few books have deliberatively focused on comparing what happens when frontline workers, some of whom are professional social workers, meet clients.
Pioneering the provision of scholarly reflections on both theoretical and policy relevance of studying frontline practices of delivering activation, internationally renowned researchers present the first comparative analysis of how activation policies are actually delivered by frontline staff in selected EU countries and in the US. In trying to understand and interpret frontline practices in activation, each contribution provides insights into what activation in practice looks like, what services are provided and how they are enacted. This involves examining processes of client selection, monitoring, sanctioning and motivating, as well as the role of external service providers.
This book is an important acquisition for scholars and researchers of social policy, public administration, public management, social work and policy implementation.
Rik van Berkel is an associate professor at the Utrecht School of Governance, Utrecht University, the Netherlands. His research interests are situated on the interface of social policy, public administration and public organization studies, and they include welfare-state transformations, implementing new models for the provision of social services and processes of change in public organizations.
Dorte Caswell is an associate professor at the Department of Sociology and Social Work, Aalborg University, Denmark. She is the head of SAB, a research group focusing on social work at the frontline of active labour market and social policy. Her research focuses on social work under the canopy of active labour market and social policy.
Peter Kupka is a senior researcher at the Institute for Employment Research, Nuremberg, Germany. His research interests include processes of counselling and job placement, the situation ofand case work forunemployed persons with mental health problems.
Flemming Larsen is a professor at the Centre for Labour Market Research (CARMA), Aalborg University, Denmark. His research focuses on labour market and social policy. One major research topic has been labour market models. Another important field of research is analyses of labour market and social policy reforms, studying changes (and trends) in policies.
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Edited by Rik van Berkel, Dorte Caswell, Peter Kupka and Flemming Larsen
First published 2017
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The idea to write a book focusing on the frontline delivery of welfare-to-work policies in European countries came up during the first International Conference on Public Policy that took place in 2013 in Grenoble, France. During that conference, Evelyn Brodkin (Chicago University), Peter Hupe (Erasmus University Rotterdam) and Aurlien Buffat (University of Lausanne) organized a session on Street-Level Policy Research: Expanding the Boundaries. At that conference, two strands of street-level research met. Peter Hupe and Aurlien Buffat had been organizing (and have been organizing since) sessions on street-level research in a broad sense at various conferences, resulting in a book edited by Peter Hupe, Michael Hill and Aurlien Buffat: Understanding Street-Level Bureaucracy (Policy Press, 2015). Besides, some of us had been working together for several years with colleagues from Europe, the US and Australia on street-level research specifically focused on the context of welfare-to-work and activation policies, and published in a volume edited by Evelyn Z. Brodkin and Greg Marston, Work and the Welfare State . Street-Level Organizations and Workfare Politics (Georgetown University Press, 2013). Inspired by these two strands of research, we concluded that we should elaborate on them by publishing a book on the street-level delivery of welfare-to-work in Europe. For while scholars from the US and, to a certain extent, Australia have been doing research in this area for quite some time, in Europe this area of research was still in its infancywhich, we believed, constituted a gap in the increasing academic knowledge about active welfare states in Europe. Fortunately enough, we found Routledge to be interested in publishing a book on this research topic. And, fortunately enough as well, we managed to find a group of European scholars who had been engaged in research of the frontline delivery of welfare-to-work and who were willing to contribute to this book.