Samuel Certo - Supervision: Concepts and Skill-Building

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Eleventh Edition

Supervision

CONCEPTS AND SKILL-BUILDING

Samuel C. Certo, PhD

Emeritus Dean and Steinmetz Professor of Management

Crummer Graduate School of Business

Rollins College

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SUPERVISION

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ISBN 978-1-265-10530-3

MHID 1-265-10530-8

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www.mhhe.com

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To Mimi

A source of my strength, encouragement,
friendship, and love throughout my life!

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About the Author

Samuel C. Certo

DR. SAMUEL C. CERTO is the Emeritus Dean and Steinmetz Professor of Management at the Roy E. Crummer Graduate School of Business at Rollins College. He has been a professor of management for more than 20 years and has received prestigious awards, including the Award for Innovative Teaching from the Southern Business Association, the Instructional Innovation Award granted by the Decision Sciences Institute, and the Charles A. Welsh Memorial Award for outstanding teaching at the Crummer School. Dr. Certo has received the Bornstein and Cornell awards at Rollins College for the significant contribution of his scholarship in enhancing the worldwide reputation of Rollins College.

His numerous publications include articles in journals such as Academy of Management Review, Journal of Experiential Learning and Simulation, and Training. He also has written several successful textbooks, including Modern Management: Concepts and Skills, a college text now in its 10th edition. Professional books published include The Strategic Management Process and Digital Dimensioning: Finding the E-Business in Your Business. Several of his books have been translated into languages like Chinese, Portuguese, Spanish, and Croatian for distribution throughout the world.

Dr. Certos recent study has focused on leadership and wisdom. His most recent book, Chasing Wisdom: Finding Everyday Leadership in Business and Life, emphasizes integrating Biblical and business principles to enhance leadership success. Dr. Certo hosts Chasing Wisdom Podcasts, available on iTunes. In his podcasts, Dr. Certo interviews prominent business leaders who discuss how to integrate Biblical and business principles to become wiser leaders. More than 20,000 people listen to Chasing Wisdom Podcasts in more than 240 countries and more than 6,500 cities in the United States.

A past chairman of the Management Education and Development Division of the Academy of Management, he has been honored by that groups Excellence of Leadership Award. Dr. Certo also has served as president of the Association for Business Simulation and Experiential Learning, as associate editor for Simulation & Games, and as a review board member of the Academy of Management Review. His consulting activities have been extensive, with notable experience on boards of directors of both public and private companies.

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Preface

There is no doubt that todays supervisors play a critical role in enhancing the success of modern organizations. As with all previous editions, this book prepares students to be supervisors. As with all previous editions, concepts in this latest edition contain traditionally proven as well as cutting-edge supervision ideas and tools.

Supervision continues to be more exciting and challenging than at any other time in our history! Dealing with modern issues like sustainability, social responsibility and ethics, a multicultural workforce, social media, and alternative energy supplies provides challenging and stimulating everyday tests for modern supervisors. Competent supervisors have a central role in helping modern organizations to appropriately deal with such critical factors. As a result, competent supervisors are of utmost importance to modern organizations and to society as a whole.

Supervision: Concepts and Skill-Building helps students learn what it takes to be a successful supervisor in todays complex work world. The focus of this new edition continues the tradition of presenting useful tools and solutions for meeting present-day supervision challenges. In addition, this edition furnishes students with an even richer mix of real-life examples that illustrate how modern supervisors handle contemporary problems. Carefully studying proven supervision concepts and their relationship to real-world, practical examples throughout this text will greatly enhance a students chances of gaining success and personal rewards as a supervisor.

Thanks to both students and professors for your kind words and encouragement over the years! Supervision has helped hundreds of thousands of students across the globe to prepare for supervisory roles in organizations. The continued and growing success of this book accounts for my firm commitment to publish a high-quality supervision text that contains important theoretical yet practical material as well as facilitates the student learning and instructional processes. The following sections outline in detail how this new edition presents important, practical supervision theory and accomplishes this facilitation.

This eleventh edition, like all previous editions, is built on a solid theoretical foundation. To generate this original foundation, surveys were sent to instructors of supervision courses as well as supervisors nationwide to gather information about what would be needed to develop the highest-quality supervision learning package available in the marketplace. The main themes generated from the results of this survey were summarized and presented to focus groups around the country for refinement and expansion. Supervision professors and practicing supervisors then acted as individual reviewers to help fine-tune the book as it developed. depicts the focus of various professionals during the development of this text.

Supervision: Concepts and Skill-Building is divided into five main parts: What Is a Supervisor? Modern Supervision Challenges, Functions of the Supervisor, Skills of the Supervisor, and Supervision and Human Resources. The following sections describe the parts and chapters of the eleventh edition.