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My boss is always in crisis mode. My boss never gives me all the information I need. My boss doesnt understand what I do. My boss never says thank you. Sound familiar? It is the assistant who bears the brunt when manager and assistant are working out of synch. This unique book shows assistants how to take charge of their relationship with their boss -- using a multitude of tools, tips, and interactive exercises to help assistants meet the challenge and make themselves indispensable. They will learn how to: * bridge communication and workstyle gaps with the boss * take responsibility for their own job satisfaction * focus on shared goals, both long-term and short- term * take purposeful actions aligned to their managers actions * use specific techniques to ensure they and their managers work as a team * clarify priorities -- for themselves and for what their managers need
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The Valuable Office Professional : For Administrative Assistants, Office Managers, Secretaries, and Other Support Staff
author
:
Burke, Michelle Marie.
publisher
:
AMACOM Books
isbn10 | asin
:
0814478883
print isbn13
:
9780814478882
ebook isbn13
:
9780585040042
language
:
English
subject
Clerical occupations, Managing your boss.
publication date
:
1997
lcc
:
HF5547.5.B863 1997eb
ddc
:
651.3
subject
:
Clerical occupations, Managing your boss.
The Valuable Office Professional
For Administrative Assistants, Office Managers, Secretaries, and Other Support Staff
Michelle Burke
New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data Burke, Michelle Marie. The valuable office professional: for administrative assistants, office managers, secretaries, and other support staff/Michelle Marie Burke. p. cm. Includes index. ISBN 0-8144-7888-3 1. Clerical occupations. 2. Managing your boss. I. Title. HF5547.5.B863 1996 651.3dc2096-9493 CIP
1997 Michelle Burke All rights reserved. Printed in the United States of America.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
Printing number
10 9 8 7 6 5 4
To all administrative support staff for their valuable contributions and for the difference they make to the success of their organizations
In memory of Lee Ann Pearson, who inspired me with her creativity and showed me that it is possible to be both feminine and powerful
Page vii
TABLE OF CONTENTS
Acknowledgments
ix
Letter to Support Staff
xiii
Introduction
1
Part One The Principles of Changing Perceptions
5
1 The Changing Organization: From Support Staff to Office Professionals
7
2 Shifting the Administrative Paradigm
15
3 The Productivity Factor
25
Part Two The Five Core Competencies
45
4 Basic Training: The Core Competencies
47
5 The Buck Stops Here: Accountability
60
6 You've Gotta Believe: Barriers are Opportunities
74
7 Getting On Track: Commitment to Results
90
8 In With the New: Adopting a Desire to Learn
99
9 Bridging the Gap: Effective Communication
108
Page viii
Part Three The Productivity Cycle
119
10 Putting It All Together: The Productivity Cycle
121
11 Making Clear Requests: Phases I, II, and III
127
12 Making Purposeful Decisions and Achieving Goals: Phases IV and V
143
13 Completing and Implementing Decisions: Phases VI, VII, and VIII
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