Jac Fitz-enz - The 8 Practices of Exceptional Companies: How Great Organizations Make the Most of Their Human Assets

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title	:	The 8 Practices of Exceptional Companies : How Great Organizations Make the Most of Their Human Assets
author	:	Fitz-enz, Jac.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403484
print isbn13	:	9780814403488
ebook isbn13	:	9780585025841
language	:	English
subject	Organizational effectiveness--Case studies, Benchmarking (Management)--Case studies.
publication date	:	1997
lcc	:	HD58.9.F578 1997eb
ddc	:	658.406
subject	:	Organizational effectiveness--Case studies, Benchmarking (Management)--Case studies.

Page iii The 8 Practices of Exceptional Companies How Great Organizations Make the Most of Their Human Assets Jac Fitz-enz amacom American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authorita- tive information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Fitz-enz, Jac. The 8 practices of exceptional companies: how great organizations make the most of their human assets / Jac Fitz-enz. p. cm. Includes bibliographical references and index. ISBN 0-8144-0348-4 1. Organizational effectivenessCase studies. 2. Benchmarking (Management)Case studies. I. Title. HD58.9.F5781997 658dc219640876 CIP 1997 Jac Fitz-enz. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4

Page v To Michael Christopher Fitz-enz 19621995. Mike, you deserved better. We'll never forget you.

Page vii Contents Introduction Best Practices That Add Value 1 1 From Paradox to Best Practices The Real Difference Between the Best and the Rest 6 2.Balanced Value Fixation How the Best Put Value Into Every Agenda and Balance the Human and Financial Sides 25 3 Commitment to a Core Strategy How the Best Generate and Sustain Long-Term Commitment to a Basic Strategy That Builds an Institution 49 4 Culture-System Linkage How the Best Use Corporate Culture in Policy, System, and Process Design to Reinforce Values and Stimulate High Performance 67 5 Massive Multidirectional Communications How the Best's Obsession With 360-Degree Communication and Information Sharing Builds Trust 89 6 Partnering With Stakeholders How the Best Build Inside and Outside Relationships That Leverage Resources for Competitive Advantage 114

Page viii 7 Collaboration How the Best Support Each Other Internally, Share Resources and Competencies, and Outperform the Competition 138 8 Innovation and Risk How the Best Manage Risk and Innovate to Speed-Learning and Time-to-Market 152 9 Competitive Passion How Never Being Satisfied and a Continuous Improvement Attitude Keeps the Best Moving Faster Than the Rest 172 10 Best Practices Around the World How the Eight Best Practice Factors Operate Across Borders and Cultures

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