Dick Grote - The Complete Guide to Performance Appraisal

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title	:	The Complete Guide to Performance Appraisal
author	:	Grote, Richard C.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403131
print isbn13	:	9780814403136
ebook isbn13	:	9780585040349
language	:	English
subject	Employees--Rating of, Performance standards.
publication date	:	1996
lcc	:	HF5549.5.R3G64 1996eb
ddc	:	658.3/125
subject	:	Employees--Rating of, Performance standards.

The Complete Guide to Performance Appraisal

Dick Grote New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019 This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Grote, Richard C. The complete guide to performance appraisal / Dick Grote. p. cm. Includes bibliographical references and index. ISBN 0-8144-0313-1 1. EmployeesRating of. 2. Performance standards. I. Title. HF5549.5.R3G64 1996 658.3'125dc2096-33560 CIP 1996 Richard Charles Grote. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019 Printing number 10 9 8 7 6 5

Page v CONTENTS Acknowledgments vii Introduction ix Part I: This Business of Performance 1 1 Performance Appraisal: The State of the Art 3 2 The Performance Management System 17 3 Approaches to Appraisal 36 4 Objectives, Accountabilities, and Standards 82 5 Skills, Behaviors, and Competencies 103 Part II: Making the Performance Appraisal System Work 127 6 How to Write a Fair Performance Appraisal 129 7 How to Conduct an Appraisal Discussion 147 8 Optimizing Your Existing Performance Appraisal System 171 Part III: How to Create a Performance Appraisal System 185 9 Building Management Support 187 10 Designing the Performance Appraisal System 204 11 Implementing a Performance Appraisal System 252 12 Creating a Performance Appraisal Training Program 270

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