Mark T. Czarnecki - Managing by Measuring: How to Improve Your Organizations Performance Through Effective Benchmarking

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Managing by Measuring How to Improve Your Organization's Performance Through Effective Benchmarking Mark T. Czarnecki AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

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title	:	Managing By Measuring : How to Improve Your Organization's Performance Through Effective Benchmarking
author	:	Czarnecki, Mark T.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403905
print isbn13	:	9780814403907
ebook isbn13	:	9780585024219
language	:	English
subject	Benchmarking (Management) , Organizational effectiveness.
publication date	:	1999
lcc	:	HD62.15.C95 1999eb
ddc	:	658.5/62
subject	:	Benchmarking (Management) , Organizational effectiveness.

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative in- formation in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Czarnecki, Mark T. Managing by measuring : how to improve your organization's performance through effective benchmarking / Mark T. Czarnecki. p. cm. Includes index. ISBN 0-8144-0390-5 1. Benchmarking (Management) 2. Organizational effectiveness. I. Title. HD62.15.C95 1998 658.5'62dc2198-35080 CIP 1999 The Benchmarking Network, Inc., Houston, Tex. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Page v Contents Preface ix Acknowledgments xi 1. The Measurements-Oriented Corporation 1 Introduction The Quality Movement: Impetus for Measurement Benefits of Measurement What Is Measurement? Measurement Stakeholders Dimensions of Measurement Using Multiple Measures Sources of Data for Measurement Uses for Measurement Conclusion 2. Organizing to Collect Measures 23 Introduction Link Measurement to Strategy Performance Measurement Mission Statements Establishing a Measurement Team Effect on Management Styles Conclusion 3. Identifying Effective Measures 49 Introduction Guidelines for Measures and Indicators Structuring Measures Identification Developing Measures Used for Appraisal Developing Measurement for Process Improvement Gaining Organizational Acceptance Conclusion 4. Measurement Tools and Techniques 84 Introduction Measurement Application Conclusion 5. Measuring and Reporting Internal Performance 105 Introduction Divisionalizing Performance Charters for Performance Measurement

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