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Jean-Philippe Deschamps - Product Juggernauts: How Companies Mobilize to Generate a Stream of Market Winners

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According to the authors, how fast and how often a company can develop new products can determine whether or not it survives. Nayak and Deschamps integrate activities in R & D, strategy, product development, and marketing to form a comprehensive view of the product creation process that leads to value creation for three stakeholder groups - employees, customers, and owners. They first identify seven core competencies of a world-class product creation process: understanding customers, developing a product strategy and portfolio, using a disciplined development process, incorporating concepts of program management, encouraging effective teamwork, marshaling resources, and facilitating the process. The book concludes by showing managers how to mobilize for large-scale and continuous organizational change and improvement.

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title Product Juggernauts How Companies Mobilize to Generate a Stream of - photo 1

title:Product Juggernauts : How Companies Mobilize to Generate a Stream of Market Winners
author:Deschamps, Jean Philippe.; Nayak, P. Ranganath.
publisher:Harvard Business School Press
isbn10 | asin:0875843417
print isbn13:9780875843414
ebook isbn13:9780585183411
language:English
subjectIndustrial management, Production management, Product management, Industrial management--Case studies.
publication date:1995
lcc:HD31.D484 1995eb
ddc:658.5/6
subject:Industrial management, Production management, Product management, Industrial management--Case studies.
Page iii
Product Juggernauts
How Companies Mobilize to Generate a Stream of Market Winners
Jean-Philippe Deschamps
and
P. Ranganath Nayak
Arthur D. Little, Inc.
Page iv Copyright 1995 by the President and Fellows of Harvard College All - photo 2
Page iv
Copyright 1995 by the President and Fellows of Harvard College
All rights reserved
Printed in the United States of America
99 98 97 96 95 5 4 3 2
Library of Congress Cataloging-in-Publication Data
Deschamps, Jean-Philippe.
Product juggernauts: how companies mobilize to generate a stream of
market winners / Jean-Philippe Deschamps and P. Ranganath Nayak.
p. cm.
Includes index.
ISBN 0-87584-341-7 (acid-free paper)
1. Industrial management. 2. Production management. 3. Product
management. 4. Industrial managementCase studies. I. Nayak, P.
Ranganath. II. Title.
HD31.D484 1995
658.5'6dc20 94-39670
CIP
The paper used in this publication meets the requirements of the American
National Standard for Permanence of Paper for Printed Library Materials
Z39.49-1984.
Page v
CONTENTS
Foreword
vii
Preface
ix
Acknowledgments
xi
Part I
Introduction
1
Rethinking
A Look at the High Performance Business Model
3
2
Product Juggernauts
Beyond the Cost/Quality Tradeoff
29
Part II
Core Competencies
3
Fomenting a Customer Obsession
Winning through ProductsThe Rubbermaid Formula
69
4
Devising a Bold Game Plan
Canon's Copier Breakthrough
113
5
Implementing a World-Class Process
From R&D to ProductThe Toshiba Way
175
6
Empowering Program Managers
Fathering a New Sports Car at Honda
215
7
Forging Committed Teams
A Team at Work at Ford
255
8
Marshaling the Resources
Line Up People, Facilities, Information, and Suppliers
289

Page vi
9
Speeding Up Product Creation
Developing a New Philips Television in Half the Time
327
Part III
Making It Work in Your Company
10
Realigning the Organization
Managing through Processes
377
11
Mobilizing for Continuous Improvement
Creating the High Performance Business
415
Appendix A
Training Modules for Enhancing Teamwork
447
Appendix B
Teamwork Reward and Recognition
452
Notes
455
Index
461
About the Authors
473

Page vii
FOREWORD
Leading companies worldwide achieve success primarily by producing streams of absolutely terrific products and services. In the language of Arthur D. Little's High Performance Business model, these companies understand that, among their critical business processes, the product creation process holds particular power for satisfying their key stakeholders.
Today they are conceiving and managing that process in ways that are fresh, original, and bold. Increasingly, they view each product not in isolation, but wedded to its attendant services and embedded in a strategic portfolio of other products and services. And they understand far more intimately than before how each product is perceived and handled by the people who produce, distribute, buy, service, and eventually dispose of or recycle it.
This book captures and makes available to everyone what we at Arthur D. Little consider "best practice," even though no company we know has implemented all of it. The companies cited in this book illustrate one facet or another of product creation, but most important, they provide insight into how to make it work in your organization.
Jean-Philippe Deschamps and Ranganath Nayak are well qualified to guide readers through this effort. They have had extensive hands-on experience helping our clients develop successful products across a wide range of industries. And their experience, in turn, draws on Arthur D. Little's long historymore than a century nowof working side by side with outstanding organizations to develop products and technologies that create lasting value.
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