Dye David - Winning well: a managers guide to getting results--without losing your soul

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WINNING
WELL

WINNING
WELL

A MANAGERS GUIDE

TO GETTING RESULTS

WITHOUT LOSING YOUR SOUL

Karin Hurt and David Dye

Foreword by Marshall Goldsmith,
author of Triggers and Mojo

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LIBRARY OF CONGRESS CATALOGING-IN-PUBLICATION DATA

Names: Hurt, Karin, author.

Title: Winning well: a managers guide to getting resultswithout losing your soul/Karin Hurt and David Dye; foreword by Marshall Goldsmith.

Description: New York: American Management Association, [2016] | Includes index.

Identifiers: LCCN 2015045507 (print) | LCCN 2015047288 (ebook) | ISBN 9780814437254 (hardcover) | ISBN 9780814437261 (ebook)

Subjects: LCSH: Executive ability. | Management. | Performance. | Leadership.

Classification: LCC HD38.2.H87 2016 (print) | LCC HD38.2 (ebook) | DDC 658.4/09dc23

LC record available at http://lccn.loc.gov/2015045507

2016 Karin Hurt and David Dye

All rights reserved.

Printed in the United States of America.

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About AMA

American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. Our mission is to support the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books, and research. AMAs approach to improving performance combines experiential learninglearning through doingwith opportunities for ongoing professional growth at every step of ones career journey.

Printing number

10 9 8 7 6 5 4 3 2 1

To my parents, Larry and Jean,

my first and best examples of winning well.

And to Marcus, Ben and Sebastian

on our shared journey toward whats possible.

Karin

To my daughter, Averie,

for showing me what it means to win well.

David

Contents

Foreword

Ive made a career out of helping business leaders develop better relationships with their colleagues and team. In the course of that work, Ive seen many managers who struggle to achieve business success, much less build meaningful professional relationships.

If thats you, youre not alone. The truth is that in companies, nonprofits, and government offices around the world, its not hard to find stressed-out, frustrated (and often helpless) managers. But it doesnt have to be this way. Not for you.

Karin Hurt and David Dye give you the tools you need to take on a managers most important job: to improve business performance, without sacrificing your humanity, your well-being, or your sanity.

I often share with executives that the only performance appraisal that really matters is the one you give yourself as you look back over your life. When friends of mine interviewed people in the last years of their life, three themes emerged: be happy now, friends and family are critically important, and if you have a dream, go for it.

From a business perspective, my ultimate business advice isnt very different:

Life is shorthave fun.

Do whatever you can to help people.

Do what you think is right.

Karin and David give you the specific tools to accomplish all three of these goals in your daily work. The resources they share will help you create a healthy management mindset, improve business performance with less stress, and help you build better relationships with your colleagues and team. I encourage you to use these tools, not just because they will improve your business performance but also because at the end of your life, you will be happy that you did.

As an executive coach, Im fond of simple tools. Yet simple doesnt mean easy. The tools Karin and David share with you are straightforward and simple to implement, but they will work only when you use them. Karin and David know they work because theyve been where you are now, and theyve practiced everything they give you.

One thing that sets Karin and David apart from other business authors is their compassion. They genuinely know what its like to do the work you do, face the pressures you do, and thrive amid them. They have genuine compassion for frontline and middle-level managers that comes through in the encouragement, humor, and tough love they share. They want you to succeed.

Ultimately, your work as a manager is about far more than what you make or how you serve your customers. In the final chapter, Karin and David call us to our legacy: the life you build for yourself, your family, and the impact you have on the people around you while you do your work. In Winning Well, Karin and David give you the answers you need to do just that. Will you use them?

Life is good.

MARSHALL GOLDSMITH,

AUTHOR OF TRIGGERS AND MOJO

SECTION 1

The World of Winning Well

Welcome to a new way to manage: the world of Winning Well. Throughout this book we give you the tools to thrive, achieve lasting business results, and enjoy your work. In this section we introduce the very real challenges that confront every manager, explain what exactly we mean by Winning Well, and give you the fundamental principles you can use to succeed in every management scenario you encounter. Youll also meet three types of managers who either arent winning or are winning poorly and losing their soul in the process. Finally, well share how to manage effectively in the age of constant data. These tools are your foundation to win well and get results without losing your soul.