Robert A. Pindroh - Employee Services: A Strategic Component of Business
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Employee Services: A Strategic Component of Business
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Production Manager: Susan M. McKinney Cover design: Michelle R. Dressen Proofreader: Phyllis L. Bannon
ISBN:1-57167-045-9
Printed in the United States.
This book is dedicated to my family, Corene, Matt and Karen and to the late Arthur L. Conrad, long-time chairman of the NESRA Education and Research Foundation.
Page v
Contents
Foreword
vi
Preface
vii
Acknowledgments
xi
1 An Introduction to Employee Services
1
2 Employee Services and the Firm's Most Valuable Asset
15
3 Employee Services: Addressing Workforce Trends
27
4 Employee Services' Added Value For the Employees and the Company
43
5 Building a Value Added Employee Services Program
55
6 Positioning Employee Services To Add Greater Value to a Company's Performance
69
7 Demonstrating the Value of Employee Services
83
8 Establishing Short- and Long-Term Direction For the Employee Services Function
93
9 Employee Services in the 21st Century
107
Epilogue
123
Appendices
127
Index
146
Page vi
Foreword
NESRA proudly presents our newest publication, Employee Services: A Strategic Component of Business.
Change is the one thing constant in today's workforce and this book illustrates how employee services takes on an important role in meeting the challenges of today's and tomorrow's workplace. In addition to providing a definition of employe services, it points out the added value employee services contributes for the employee and the company.
Looking at employee services in the 21st century gives the reader expectations of what employee services' role is today and will be tomorrow.
On behalf of NESRA, I would like to thank all of the people who are acknowledged for their timeless contributions in the completion of this publication.
Patrick B. Stinson NESRA Executive Director April 1996
Page vii
Preface
In the early 1970s I was happily teaching and coaching at the junior and senior high schools levels, when due to hard economic times the school I was at was forced to close. This opened a window of opportunity to what has become a twenty-year passion for the field we now call Employee Services. Teaching positions being hard to secure and having two young mouths to feed (not to mention a brand new mortgage) I began working with government agencies and businesses on establishing physical fitness programs. My travels led me into the Ralph M. Parsons Company and eventually into this field.
Then President of the Ralph M. Parsons Company, William Leonhard, wanted to establish an employee recreation club for the purposes of fostering employee morale and improving productivity. His foresight led me to being the first executive manager of the Parsons Employee Recreation Club. It was my job to create, develop, implement and manage this function which served nearly 3500 employees plus their families at its worldwide headquarters in Pasadena, California.
As an enthusiastic "rookie" I knew very little about this field and soon learned that just because the President initiates a program doesn't excuse one from having to develop strong rationale for its existence. After my first month in the job, a vice-president was transferred in from an overseas office with the mission Coy the President) of reducing overhead. Even though this individual had nothing personal against me (in fact, despite our philosophical difference regarding improving employee morale and productivity we got along quite well), he felt the employee recreation club should be eliminated before it really got started. He was concerned that employees might spend too much time visiting the dub office and being involved in other related club activities on company time, and less time at their work station and on work-related activities. His persistence of this idea led to my first, of what was to be many meetings over the years with senior management regarding the justification of employee services and recreation programs in the workplace.
This experience forced me to seek out other practitioners in this field and led to membership in the Associated Industrial
Page viii
Recreation Council in Burbank, a chapter of the National Employee Services and Recreation Association (NESRA) with headquarters in Oak Brook, IL. Over time, I have had the opportunity to serve on many NESRA national and regional committees culminating in being its national President in 1991.
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