Wayne Cascio - ISE Managing Human Resources (ISE HED IRWIN MANAGEMENT)
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Page i
Human
Resources
Productivity, Quality of Work Life, Profits
Twelfth Edition
Wayne F. Cascio
The Business School
University of Colorado Denver
Page ii
MANAGING HUMAN RESOURCES
Published by McGraw Hill LLC, 1325 Avenue of the Americas, New York, NY 10121. Copyright 2022 by McGraw Hill LLC. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw Hill LLC, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.
Some ancillaries, including electronic and print components, may not be available to customers outside the United States.
This book is printed on acid-free paper.
1 2 3 4 5 6 7 8 9 LWI 24 23 22 21
ISBN 978-1-265-06437-2
MHID 1-265-06437-7
Cover Image: Shutterstock/fizkes
All credits appearing on page or at the end of the book are considered to be an extension of the copyright page.
The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw Hill LLC, and McGraw Hill LLC does not guarantee the accuracy of the information presented at these sites.
mheducation.com/highered
Page iii
To Tanni Lee
Endless Joy
Page iv
Wayne F. Cascio
WAYNE F. CASCIO is a Distinguished University Professor Emeritus in The Business School at the University of Colorado Denver. He earned his B.A. degree from Holy Cross College, his M.A. degree from Emory University, and his Ph.D. in industrial/ organizational psychology from the University of Rochester.
Professor Cascio is past chair of the Society for Human Resource Management Foundation and the Human Resources Division of the Academy of Management, past president of the Society for Industrial and Organizational Psychology, and a past member of the Academy of Managements Board of Governors. He is a Fellow of the National Academy of Human Resources, the Academy of Management, the American Psychological Association, and the Australian Human Resources Institute. He received the Distinguished Career award from the HR Division of the Academy of Management in 1999; an honorary doctorate from the University of Geneva, Switzerland, in 2004; and the Michael R. Losey Human Resources Research Award from the Society for Human Resource Management in 2010. In 2013 he received the Distinguished Scientific Contributions Award from the Society for Industrial and Organizational Psychology, and in 2016 he received the George Petitpas [Lifetime Achievement] Award from the World Federation of People Management Associations. In 2020 he received the Ulrich Impact award from the HR Division of the Academy of Management for excellence in the application of theory and research in practice.
Professor Cascio currently serves as a consulting editor of the Journal of International Business Studies (JIBS), and from 2007 to 2014 he served as a senior editor of the Journal of World Business . He also serves as chair of the SHRM Certification Commission and as a member of the Australian HR Institutes National Certification Council. He has consulted with a wide variety of organizations on six continents, and periodically he testifies as an expert witness in employment discrimination cases. Professor Cascio is an active researcher and writer. He has published more than 200 articles and book chapters, as well as 33 books.
Page v
CONTENTS IN BRIE F
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Page xviii
Page xix
Page xx
Ethical Dilemma: Conflict between American and Foreign Cultural Values 18
Hr Buzz: Working Post Pandemic 18
Impact of Effective Hrm on Productivity, Quality of Work Life, and the Bottom Line 21
Implications for Management Practice 22
HR Buzz: Biometrics and Employee Privacy 37
Ethical Dilemma: Is It Unethical to Fail to Provide Cybersecurity? 40
Impact of HR Technology on Productivity, Quality of Work Life, and the Bottom Line 46
Implications for Management Practice 49
Impact of Human Resource Management Activities on Productivity, Quality of Work Life, and the Bottom Line 83
Ethical Dilemma: Survey Feedback: Nice or Necessary? 84
Implications for Management Practice 85
Ethical Dilemma: Secret Recording of Supervisors: It May Be Legal, but Is It Ethical? 112
Legalities: English-Only RulesNational Origin Discrimination? 115
Impact of Legal Factors on Productivity, Quality of Work Life, and the Bottom Line 119
Implications for Management Practice 120
A Word about Terminology 137
Why i s a D&I Strategy So Difficult to Implement? 138
Hr Buzz: Aetna: Embedding D&I into the Fabric of the Business 141
Hr Buzz: Bottom-Line Benefits of Diversity at PepsiCo
Hr Buzz: IBMChampion of Family-Friendly Policies 145
Hr Buzz: Ball, USAA, and Abbott Laboratories 148
Page xxi
Ethical Dilemma: If Diversity Training Activates Bias or Sparks a Backlash, Is It Still Worthwhile? 152
Impact of D&I on Productivity, Quality of Work Life, and the Bottom Line 154
Implications for Management Practice 154
Hr Buzz: You Do What? Hacker Hunter 172
Hr Buzz: Technology Innovation Leads to Changes in Job Design 173
Legalities: Job Analysis and the Americans with Disabilities Act (ADA) of 1990 174
Ethical Dilemma: Should Leadership-Succession Plans Be Secret? 185
Hr Buzz: Small Businesses Confront Succession Planning 187
Impact of Strategic Workforce Planning on Productivity, Quality of Work Life, and the Bottom Line 189
Implications for Management Practice 190
Legalities: Recruitment Policies 203
Hr Buzz: Record- l ow u nemployment Spurs c reative r ecruitment t actics 210
Hr Buzz: Help Wanted 214
Hr Buzz: Systems to Track and Contact Applicants 218
Ethical Dilemma: Online Rsums and Personal Privacy 220
Impact of Recruitment on Productivity, Quality of Work Life, and the Bottom Line 222
Implications for Management Practice 223
Ethical Dilemma: Are Work History Omissions Unethical? 241
Hr Buzz: Impairment TestingDoes i t Work? 246
Video Interviews 251
Hr Buzz: How Google Searches... for Talent 258
Impact of Staffing Decisions on Productivity, Quality of Work Life, and the Bottom Line 262
Implications for Management Practice 262
Hr Buzz: Future Work: Automation Technology 285
International Application: The Rise of Robotics, AI, and UpskillingGlobally 286
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