Kevin Marasco - People Operations: Automate Hr, Design a Great Employee Experience, and Unleash Your Workforce

1. Chapter 1
2. Chapter 3
3. Chapter 4
4. Chapter 6
5. Chapter 7
6. Chapter 8
7. Chapter 9
8. Chapter 10
9. Chapter 11
10. Chapter 12
11. Chapter 14
12. Chapter 18
13. Chapter 20

1. Chapter 1
2. Chapter 3
3. Chapter 4
4. Chapter 5
5. Chapter 6
6. Chapter 7
7. Chapter 8
8. Chapter 9
9. Chapter 12
10. Chapter 13
11. Chapter 18
12. Chapter 20

In many ways, now is the easiest and hardest time to be a small business in the US. The thesis of People Operations is that if small businesses master the emerging disciple of people operations, they will have a sustainable competitive advantage.

As someone who has studied human motivation and performance for my whole adult life, I couldn't agree more. People Operations is a practical mustread guide for small business owners. Have your todo list handy when you're reading it, because you'll get a very long list of ideas you'll want to implement immediately.

Neel Doshi, Coauthor, Primed to Perform; CoFounder, The Vega Factor

Regardless of your business's size, if you employ people, you want to empower them to create the most value they can for your customers and their fellow employees. That is the core of any business. But there are lots of other demands on your time that can take your eye off the ball, from compliance regulations to workforce benefits to a myriad of other things. People Operations shows you how you can use technology and tools to offload all that other stuff so you can focus your energies on the stuff that really matters.

Geoffrey Moore, Author, Crossing the Chasm

People Operations is critical reading for businesses of all sizes. The book expertly lays out an updated vision for what had traditionally been considered human resources and makes clear that a new way of thinking about engaging with and managing employees is not just needed, it is critical for the success of businesses in the 21st century.

Seth Levine, Coauthor of The New Builders; Partner and cofounder of Foundry Group

People Operations provides a prescriptive and pragmatic playbook for going from paper work to people work, giving small businesses a competitive advantage by bringing the human back in the center.

Pat Wadors, Chief Talent Officer, Procore

People Operations is the gotohandbook for replacing conventional HR with People Ops (POPS). POPs is the powerful way to build a team and fuel your business. Using helpful frameworks like the POPs Maturity Model, you can accurately identify your organization's stage of development and create a vision for a future where, at maturity, people and culture becomes a true competitive advantage.

New to POPs? Expect to reach for this book often. Experienced POPs professional? You'll find the frameworks accessible for helping others understand the goal of POPs, and you'll be left with some gems to consider like high performance reasons your team works and how to tap into them.

Amy Dalebout, VP People & Culture, MotoRefi

Adapt or die. It really is as simple as that, and yet no one has time for all of that adapting. Keeping up with the Kardashians of business is incredibly hard when you're a small business, yet small biz is the engine behind incredible economies. Here's a book written by a company that gets it; written by small business for small business. Often business books can be drier than toast, but this book is great for new and established businesses to reset your priorities and get solid footing in an evershifting landscape of the operations of being, and employing, people.

Sarah Shepard, COO, StringCan Interactive

Since retiring from the NFL, I've dedicated my time to leveling the playing field for others, including small business entrepreneurs. Here's the thing that the People Operations book does that small business entrepreneurs don't get in business school, from investors, and certainly not from HR Tech providers: practical, actionable ideas and examples to build your people and your business. The authors of this book, who are also small business leaders, recognize the obstacles and the opportunities that many business books overlook: winning is a team sport.

Ronnie Lott, Small Business Owner, Investor and Hall of Fame Athlete

I've always been fascinated by brain science the intersection of psychology, philosophy, AI and neuroscienceoffering exciting insights into what's possible. People Operations taps into the potential of the small business workforce at the intersection of motivation, collective purpose and technology, opening new advantages for the massively shifting world of work.

Jeff Stibel, entrepreneur and author, Breakpoint and Wired for Thought.

People Operations is the playbook for small business entrepreneurs who want to win in the new world of work. This book upends the traditional approach to managing the workforce with insightful ideas and examples for creating a winning employee experience and organizational culture.

John Suh, former CEO, LegalZoom

Business leaders know that their only true competitive differentiator is their people. Knowing how to transform from traditional HR practices to an employee experience set of approaches means disrupting status quos without adversely impacting business outcomes. People Operations explains why the shift is important and provides the practical insights and tools that small business leaders can use to transform how their people experience work without risking business results.

Patti Fletcher, CMO, Workhuman

One of the biggest challenges for business owners today is attracting and retaining employees. People Operations will help you create a great employee experience, which will help you keep your staff and grow your business.

Rieva Lesonsky, CEO, President & Founder at GrowBiz Media/Small Business Daily

JAY FULCHER KEVIN MARASCO TRACY COTE

AUTOMATE HR, DESIGN A GREAT EMPLOYEE EXPERIENCE, AND UNLEASH YOUR WORKFORCE

Copyright 2021 by John Wiley & Sons, Inc. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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