Don Brown - Bring Out the Best in Every Employee: How to Engage Your Whole Team by Making Every Leadership Moment Count

Praise for Bring Out the Best in Every Employee

We all know that the leader of the future will be a person who knows how to ask. Bring Out the Best will get you startedit does the asking for you!

Marshall Goldsmith
Harvard Business Reviews #1 Leadership Thinker

A motivated human being gets consistently reliable output from themselves and others. Give me a workforce in which even 60 percent fit the aboveand I will move mountains! Bring Out the Best shows you how to do just that.

Davis L. Holloway, United States Air Force, Retired

Empathy is not abstractits concrete! It is teachable, and matters bottom line. Let Bring Out the Best help you connect less to technology and more to those you lead.

Dr. Sarah Konrath, Assistant Research Professor
University of Michigan

At Maquet we fix hearts for a living. Bring Out the Best shows you how to engage the heart of your team!

Raoul Quintero, President, Maquet Medical Systems

Were no longer victims of our pastand you can be the leader you want to be! This book will show you how to be present, to bring out the best in everyone you care for.

Dr. Terri Egan, Associate Professor, Pepperdine University

To be an effective leader you need to have a heart big enough to take in all the people you are trying to lead, yet wise enough not to crowd out your loved ones. Let Bring Out the Best show you how.

Dr. Dan Saferstein, Sports Psychologist

The foundational research for Bring Out the Best is right onour people want communication, feedback, and not just autonomy, but the authority to try! Read this book; engagement happens one moment at a time.

Troy Van Hauen, VP Human Resources, The Maschhoffs

Take care of your energy as if it were the most important resource on the planet, because it isits all you have! You are reading this book because you care about yourself. Continue caring!

Natalie Brown, MS, C.S.C.S., Fitness Quest 10

As leaders we like to think we control everything, and its just not trueexternals now drive the business. Learn to let go, learn to bring out the best in every employee!

Jim Farley, Group VP Global Marketing,
Sales & Service, Ford Motor Company

One of the things well look back on 30 years from now is that this no-normal world has forced a higher quality of leadership than any other era in history. Bring Out the Best is the ultimate leaders handbook to that higher ground!

Howard Morgan, Managing Director,
The Leadership Research Institute

One Fortune organization once reported that it interviewed 1,000,000 annually, that it hired 125,000 of themand yet, that their net productivity gain was only 15,000 employees! This paradox demonstrates the imperative to learning how to bring out the best in every employee you have.

C.D. Hoop Morgan III
Founder and Chairman, The Fort Institute

Whats different today? The entire world, and everyone in it, is in the midst of a change curve. No one is exempt, and the productivity we need from our workforce is going to have to increase. This book is the leaders guide to starting that process, and to stopping the self-imposed barriers of the ego.

Chuck Sykes, President and CEO, Sykes Enterprises

Today, its complexity that makes it tough on a leaderand an engaged team a nonnegotiable. Bring Out the Best shows you how to expand your capacity without adding a single headcount!

Tim Srock, VP Human Resources
McLaren Regional Medical Center

Copyright 2013 by Situational Services, Inc. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-178714-7
MHID: 0-07-178714-3

The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-178713-0, MHID: 0-07-178713-5.

All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps.

McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. To contact a representative please e-mail us at bulksales@mcgraw-hill.com.

TERMS OF USE

This is a copyrighted work and The McGraw-Hill Companies, Inc. (McGraw-Hill) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hills prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms.

THE WORK IS PROVIDED AS IS. McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise.

We have had the honor of working with some pretty big players in the field of leadership. Indeed, much of this book was inspired by them and by their work, and we take great pride now in helping others work on bringing out the best in their people. While the rest of us work on it, there is one person who embodies the habits youll soon discover. All who know him agree that a moment with Davis L. Holloway moves you to be a better manager yourself. We dedicate this work to him. When it comes to bringing out the best, Davis is The Natural.

Don Brown, Bill Hawkins, and I share a lot of history. It is therefore an honor and a pleasure for me to write this foreword to their new book,