Contents
Asian Competitors
Marketing for Competitiveness in the Age of Digital Consumers
Published by
World Scientific Publishing Co. Pte. Ltd.
5 Toh Tuck Link, Singapore 596224
USA office: 27 Warren Street, Suite 401-402, Hackensack, NJ 07601
UK office: 57 Shelton Street, Covent Garden, London WC2H 9HE
Library of Congress Cataloging-in-Publication Data
Names: Kotler, Philip, author. | Kartajaya, Hermawan, 1947 author. | Hooi, Den Huan, author.
Title: Asian competitors: marketing for competitiveness in the age of digital consumers / Philip Kotler, Northwestern University, USA; Hermawan Kartajaya, MarkPlus, Inc., Indonesia; Den Huan Hooi, NTU, Singapore.
Description: New Jersey: World Scientific, [2018]
Identifiers: LCCN 2018054782 | ISBN 9789813275478 (hardback) | ISBN 9789813275478 (pbk.)
Subjects: LCSH: MarketingAsiaCase studies. | Internet marketingAsiaCase studies.
Classification: LCC HF5415.12.A8 K68 2018 | DDC 658.8/72095dc23
LC record available at https://lccn.loc.gov/2018054782
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library.
Copyright 2019 by Philip Kotler, Hermawan Kartajaya and Hooi Den Huan
All rights reserved.
For any available supplementary material, please visit
https://www.worldscientific.com/worldscibooks/10.1142/11135#t=suppl
Desk Editor: Daniele Lee
Printed in Singapore
ACKNOWLEDGEMENTS
We deeply appreciate the invaluable help given by all staff of MarkPlus including Michael Hermawan, Chief Executive Officer; Dr Jacky Mussry, Deputy Chairman; Iwan Setiawan, Deputy Chief Executive Officer; Hendra Warsita, Chief Corporate Officer; Stephanie Hermawan, Council At-Large; and, in particular, Ardhi Ridwansyah and Priyanka Shekhawat who were deeply involved in this project.
We specially acknowledge Ardhi for his immense efforts for this book.
We are also grateful for the support from Rohan, Goto-san and Gwen, the president and immediate past presidents of the Asia Marketing Federation; Pak Junardy, Chairman of the Asia Marketing Federation Foundation; and our colleagues from all the sixteen national marketing associations who are members of the Asia Marketing Federation. These include the following:
CCPIT Commercial Sub-Council
Hong Kong Institute of Marketing
Indonesia Marketing Association
Institute of Marketing Malaysia
Japan Marketing Association
Marketing Association of Cambodia
Marketing Association of Thailand
Marketing Institute of Singapore
Marketing Society of Bangladesh
Marketing Society of Korea
Mongolian Marketing Association
Myanmar Marketing Society
Philippine Marketing Association
Sri Lanka Institute of Marketing
Taiwan Institute of Marketing Science
Vietnam Marketing Association
Last but not least, we are ever grateful for the support and encouragement from all our loved ones.
DEDICATION
To my lovely wife, Nancy Kotler
Philip Kotler
To Darren Dominique Hermawan, the next Great Marketeer
Hermawan Kartajaya
To my lovely wife, Wan Fei, and wonderful daughters, Ren Yi and Ren Syn
Hooi Den Huan
ABOUT THE AUTHORS
Philip Kotler
Dr Philip Kotler is the S.C. Johnson Distinguished Professor of International Marketing at the Kellogg School of Management. He has been honored as one of the worlds leading marketing thinkers. He earned his MA degree in economics (1953) from the University of Chicago and his PhD degree in economics (1956) from the Massachusetts Institute of Technology (MIT), and has received honorary degrees from 22 foreign universities. He is the author of over 70 books and over 150 articles. He has been a consultant to IBM, General Electric, Sony, AT&T, Bank of America, Merck, Motorola, Ford, and others. The Financial Times included him in its list of the top 10 business thinkers. They cited his Marketing Management as one of the 50 best business books of all times.
Hermawan Kartajaya
Hermawan Kartajaya is the founder of the Asia Marketing Federation and the chairman of the Asia Council for Small Business. In 2003, he was named as one of the 50 Gurus Who Have Shaped the Future of Marketing by CIM UK. In 2009, he received the Distinguished Global Leadership Award from the Pan-Pacific Business Association. He is both a strategic business thinker and a marketing practitioner. He has written five international books with Philip Kotler the father of modern marketing. His books, Marketing 3.0 is widely acknowledged globally and is published in 27 languages, while Marketing 4.0 is already published in 23 languages. Hermawan is the founder and executive chairman of MarkPlus Inc., a leading integrated marketing solution provider that provides comprehensive consulting, research, training, and media services with branches in 12 cities in Indonesia. He received an honorary doctorate degree from ITS Surabaya.
Hooi Den Huan
Dr Hooi Den Huan is an associate professor at the Nanyang Business School, Nanyang Technological University. He is a supervisor of the Asia Marketing Federation Foundation, an advisor of the Asian Council for Small Business, an honorary consultant for the CCPIT Commercial Sub-Council, and an advisory board member of the Times Higher Education, Times of India. and the School of Business Management, ITB. Den schooled at St. Michaels Institution in Ipoh, received his bachelors degree from the University of Bradford, and his PhD from the University of Manchester, and was a visiting scholar at the Sloan School of Management, MIT. He is a chartered marketer (CIM UK), a chartered accountant (ICAEW), and a Babson TETA Fellow. Den was conferred the Distinguished Global Leadership Award by the Pan-Pacific Business Association in 2011, the ICSB Presidents Award in 2014, and a fellowship by the Marketing Institute of Malaysia in 2016 and the Marketing Institute of Singapore in 2018.
LIST OF ORGANISATIONS
PREFACE
Asia is a fast-growing market, both in size and in value. Its overall high population growth, accompanied by strong rising purchasing powers, has made this region a lucrative target market for companies from all over the world. However, the business dynamics in Asia cannot be fully understood without also understanding the struggles and successes of Asian enterprises. Their creativity and effectiveness in utilizing digital technology to gain customers and defeat competitors, offers invaluable lessons for all marketers.