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Mark Hertling - Growing Physician Leaders: Empowering Doctors to Improve Our Healthcare

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Can a general teach Americas doctors to be better leaders?

Hospitals, clinics, and healthcare organizations across the nation are wondering, Can we transform healthcare by improving physician leadership? And if so, how? Healthcare today faces both daunting challenges and exciting new possibilities. Physicians hold the key to improving healthcare, but while they enjoy exceptional training in the science of medicine, the vast majority of doctors have received little training in even the basics of leadership.

In Growing Physician Leaders, retired Army Lieutenant General Mark Hertling applies his four decades of military leadership to the world of healthcare, resulting in a profoundly constructive and practical book with the power to reshape and reenergize any healthcare organization in America today. Designed to help physicians master the art of leading people, it takes them, step-by-step, through a proven process that can help anyone become a more effective leader.

Growing Physician Leaders gives doctors a potent tool to improve their personal health, their professional health, their organizational health, and ultimately, our nations health.

Mark Hertling: author's other books


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Growing Physician Leaders Copyright 2016 Mark Hertling Florida Hospital - photo 1

Growing Physician Leaders Copyright 2016 Mark Hertling Florida Hospital - photo 2

Growing Physician Leaders

Copyright 2016 Mark Hertling

Florida Hospital Credits:

Editor-in-ChiefTodd Chobotar
Collaborative WriterSteve Halliday
Internal Peer ReviewersDonald L. Jernigan, PhD
Michael Cacciatore, MD
External Peer ReviewersLewis Sorley, PhD
Stephen S. Favaloro
ProductionLillian Boyd
Copy EditorPam Nordberg
PhotographySpencer Freeman
Cover DesignKirk DouPonce

Publishing Notice: This book is not intended to replace a one-on-one relationship with a qualified healthcare professional but as a sharing of knowledge and information from the research and experience of the author. You are advised and encouraged to consult with your healthcare professional in all matters relating to your health and the health of your family. The publisher and authors disclaim any liability arising directly or indirectly from the use of this book.

Authors Note: This book contains many stories. In order to preserve the privacy of some of those involved, I have disguised some of their names, appearances, and aspects of their personal stories so they are not identifiable. Stories may include composite characters.

Electronic edition published 2016 by RosettaBooks.

All rights reserved. No portion of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any meanselectronic, mechanical, photocopy, recording, or any otherexcept for brief quotations in printed reviews, without the prior written permission of the publisher.

RosettaBooks editions are available to the trade through Ingram distribution services, ipage.ingramcontent.com or (844) 749-4857. For special orders, catalogues, events, or other information, please write to production@rosettabooks.com.

ISBN (EPUB edition): 9780795348099
ISBN (MOBI edition): 9780795348105

For other life-changing resources from Florida Hospital, please visit:
FloridaHospitalPublishing.com
FloridaHospital.com
CreationHealth.com

Dedicated to those on the front line of healthcare:
The doctors, nurses, clinicians, administrators
Who are my new battle buddies in this, my second career.
They are in every way of the same selfless ilk
Of the heroes I previously served alongside.

Contents
Foreword

Hospitals and clinics worldwide deserve to be led by top-notch ethical leadersand Mark Hertling knows a great deal about ethical leadership. A graduate of the United States Military Academy at West Point with almost four decades of service in the US Army, Mark has taken his leadership education, experiences, and insights and provided healthcare professionals with a brilliant, easy-to-understand book on leadership in healthcare.

The leadership lessons and tips in Growing Physician Leaders, when applied by physicians, hospitals, and healthcare systems, will improve healthcare and patient care across America. Timing is everything, and this terrific read is just what current and future leaders in healthcare need to help them develop and lead themselves, their patients, their staffs, and their teams (in clinics, operating rooms, staff meetings, or any other part of the healthcare system).

Auspiciously for an author of a book on physician leadership, Mark began his military career as a patient. Shortly after graduating from West Point, as a young second lieutenant in Germany, Mark underwent emergency orthopedic surgery for a double compound fracture that almost cost him his leg. His surgeon was John Feagin, the namesake, benefactor, and inspiration for our leadership program for medical students and residents at Duke University. Mark and John both went on to distinguished military and medical careers where they were recognized as two of the most caring, competent, knowledgeable, selfless, and enthusiastic leaders our country has been honored to have. Now, over 40 years after their initial meeting as patient and surgeon, both are committed to teaching leadership skills for the complex challenges facing healthcareJohn Feagin through his commitment to the Feagin Leadership Program, and Mark through this book and his commitment to the challenging task of teaching leadership skills to physicians in the Florida Hospital system. Marks leadership course at Florida Hospital and this book are just what the doctor ordered.

In Growing Physician Leaders, Mark shares many of the leadership lessons he learned, taught, and practiced during his years in the US Army. Ethical leadership is the heart and soul of our nations military and it is in the DNA of every soldier, sailor, airman, Coast Guardsman, and marine. Our military is recognized worldwide for its ethical leadership and the military is one of the most, if not the most, trusted institutions in America. As such, it makes perfect sense to take the best leadership practices from the military and apply them in a healthcare context. Mark Hertling has done just that.

For some it may seem strange to have a non-healthcare professional writing and teaching about leadership in the healthcare fieldespecially a military leader such as Mark. However, as we have found in teaching leadership skills in the Feagin Leadership Program, there are many competencies that overlap between the military and medicine. In fact, the five core competencies in the research-derived Duke Healthcare Leadership Modelemotional intelligence, teamwork, selfless service, critical thinking, and integrityare competencies that are also taught and emphasized in the military, as Mark so clearly describes.

The timing and need for leadership development both in healthcare and academic medicine are clear. The gap in leadership development in medicine is well known and is only now starting to be intentionally addressed. Healthcare professionals need leadership skills to improve care for patients and patient populations, to improve access to healthcare for all demographics, and to reduce cost while addressing these requirements.

One of the many strengths of Growing Physician Leaders is that it has leadership lessons for the beginner, novice, intermediate, and experienced leader. The lessons run the spectrum from the one-on-one relationship level to the strategic and visionary levels of leadership. Additionally, Marks use of stories is a powerful and effective technique for readers to understand, feel, and better internalize the many competencies and traits that effective ethical leaders should practice.

Congratulations and kudos to Mark for sharing his lifelong leadership lessons with us in this wonderful book. We are confident you will benefit greatly on your own leadership development journey from the help of Growing Physician Leaders.

Joe Doty, PhD
Dean Taylor, MD
John Feagin, MD
Feagin Leadership Program
Duke University

Preface
From the Battlefield to the Medical Field

After an extremely satisfying four-decade career in the US Army, I hung up my uniform and put away my combat boots and wondered what I ought to do next. My wife and I knew that retirement from the army would bring new adventures, but I felt anxious. Would we find the family, the mission, the values, the energy, and the passion in the private sector that would equal what we had experienced for so many years in the military?

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