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For the love of my life, Nataliethank you for the encouragement, laughs, friendship, and time to write.
ABOUT THE AUTHOR
Joseph Phillips, PMP, PMI-ACP, ITIL, Project+, CTT+, is the Director of Education for Instructing.com, LLC. He has managed and consulted on projects for industries including technical, pharmaceutical, manufacturing, and architectural, among others. Joseph has served as a project management consultant for organizations creating project offices, maturity models, and best-practice standardization.
As a leader in adult education, Joseph has taught organizations how to successfully implement project management methodologies, adaptive project management, information technology project management, risk management, and other courses. He has taught at Columbia College, University of Chicago, Ball State University, and for corporate clients like IU Health, as well as the State of Indiana and Berkeley National Laboratories. A Certified Technical Trainer, Joseph has taught more than 50,000 professionals and has contributed as an author or editor to more than 35 books on technology, careers, and project management.
Joseph is a member of the Project Management Institute and is active in local project management chapters. He has spoken on project management, project management certifications, and project methodologies at numerous trade shows, PMI chapter meetings, and employee conferences in the United States and in Europe. When not writing, teaching, or consulting, Joseph can be found behind a camera or on the working end of a fly rod. You can contact him through https://instructing.com.
About the Technical Editor
James L. Haner, PMP, PgMP, PMI-ACP, PMI-RMP, PMI-SP, is the head of Ultimate Business Resources Consulting, specializing in Building Better Businesses. James management and leadership roles have included establishing a corporate Web presence, creating a successful organization-wide employee development plan, and developing the IT infrastructure for a start-up company.
James brings more than three decades of dynamic experience as a distinguished college professor, award-winning author of books, articles, and blogs, and successful management and leadership consultant to each learning experience.
He is a member of the Project Management Institute (PMI) and the American Society for Training & Development (ASTD). James has won the Dale Carnegie Course Highest Achievement Award. He earned the Vietnam Service Medal while serving in the U.S. Air Force.
CONTENTS AT A GLANCE
CONTENTS
ACKNOWLEDGMENTS
Books, like projects, are never done alone.
Thank you to Wendy Rinaldi for all of your help, great conversations, and guidance on this book and others. Thank you, Claire Yee, for your management and organization of this bookyou are fantastic. Thank you to Janet Walden for your keen eye, attention to detail, and for all your hours and help. Bill McManus, thank you for helping me be a better writer. Thank you to Production Supervisor Lynn Messina for her work on this book. Thanks also to the production teams at McGraw-Hill Professional and MPS Limited for your hard work in making this book a success.
I would also like to thank the hundreds of folks who have attended my project management classes over the past years. Your questions, conversations, and recommendations have helped me write a better book. A big thank you to my friends Greg and Mary Huebner, Jonathan Acosta, Brett and Julie Barnett, Don Just Publish It Already Kuhnle, Greg Kirkland, my Sarasota pals, Monica Morgan, and all my clients. Thank you also to my friends and in-laws Bernie and Alice Morgan. Finally, thanks to my parents, Don and Virginia Phillips, and my brothers, Steve, Mark, Sam, and Ben.