CONTENTS
Praise for The Change Champions Field Guide, Second Edition
Written by founders in the field, this new edition is easily one of the best and most practical resources for implementing individual, team, and organizational change. Both internal and external change agents should adopt the sage advice in this book and champion change!
Brian Fishel, senior vice president, Enterprise Leadership Development, Bank of America
These renowned authors provide superb collections of experiences, insight, and tools to help you successfully navigate and lead change. Very timely reference manual for us all!
Dan Hawkins, corporate vice president, Talent & Organization Development, Ingersoll Rand
The Change Champions Field Guide is like having a practical change expert in your pocket, coaching you on how to lead change well.
Dottie Brienza, chief diversity officer, Merck/MSD Inc., and professor of business ethics, Rutgers University
The Change Champions Field Guide is filled with real-world tools and advice to enable us to get through a crisis, transform a team, and to reach our highest vision.
Kevin Kruse, author of Employee Engagement 2.0
The Change Champions Field Guide is a must-have resource, full of sage wisdom, luminary vision, and practical insights and captured by our most respected leaders in the field.
Richard A. OLeary, corporate vice president, Human Resources, Iris International
The new edition will remain the go to reference and resource for those of us learning about, leading, or just stuck in the muck of organizational change. Whatever your role, you will find valuable tools, observations, and case studies to help your change management efforts. You will also find honesty, solace, and support from its authors.
Patrick Carmichael, co-editor of Learning How to Learn
The authors leverage their formidable years of expertise to make sense of how organizations and people can manage change. Whether you are leading or following, you need this book to drive change.
D. Zachary Misko, co-author of New Rules of Recruiting
A practical how to for serious change leaders, written by seasoned professionals who have clearly been in the trenches, not just the classroom.
Deborah Lipman Slobodnik, founder and principal, Options for Change
This book provides all the trends, tools, and key strategies for leading successful and results-driven change.
Tanya Clemons, chief talent officer, Worldwide Research and Development, Pfizer Inc.
Copyright 2013 by John Wiley & Sons, Inc. All Rights Reserved.
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Library of Congress Cataloging-in-Publication Data
The change champions field guide : strategies and tools for leading change in your organization/co-editors, Louis Carter, Roland L. Sullivan, Marshall Goldsmith, David Ulrich, and Norm Smallwood foreword by W. Warner Burke, Ph.D. ; with contributions by David Cooperrider, Edgar Schein, Marv Weisbord, Peter Koestenbaum, Harrison Owen, Harvey Hornstein, William Rothwell, John Sullivan, Barry Oshry, Dick Axelrod, David Ulrich, Marshall Goldsmith, and many more.Second edition.
pages cm
Includes bibliographical references and index.
ISBN 978-1-118-13626-3 (pbk.); ISBN 978-1-118-41637-2 (ebook); ISBN 978-1-118-41920-5 (ebook)
1. Organizational changeManagement. 2. Leadership. I. Carter, Louis.
HD58.8.C4535 2013
658.4063dc23
2013010182
LIST OF FIGURES, TABLES, AND EXHIBITS
Chapter One
Common Standards That Leaders and Employees Care About |
The Simple and Elegant Idea Behind Career Models |
Behavioral Standards That Align the Desired Future State with Performance Expectations |
Engaging Employees: What Matters? |
How Career Models Anchor Talent Processes and Practices |
Results from Microsofts Annual Career Development Assessment |
Norm Results for Program Managers at Microsoft |
Chapter Two
Key Principles for Cultural Transformation |
A Framework for Addressing the Three Levels |
Hecklemans BEAR Model |
Chapter Three
The Experiential Learning Cycle |
Greenways Debriefing Framework |
Chapter Four
The Eight Dimensions of Organizational Capacity for Change |
A Conceptual Framework for Planning a Change Initiative |
Typical Normal Distribution of Employee Reactions to Proposed Change Initiatives |
Change Levers for the Change Management Simulation |
Chapter Six
Equation for Change |
The Star of Success Model |
MCG Model |
Chapter Seven
A Tool for Applying Principles of the Borderless Organization |