Contents
WILEY AND SAS BUSINESS SERIES
The Wiley and SAS Business Series presents books that help senior-level managers with their critical management decisions.
Titles in the Wiley and SAS Business Series include:
Activity-Based Management for Financial Institutions: Driving Bottom-Line Results by Brent Bahnub
Big Data Analytics: Turning Big Data into Big Money by Frank Ohlhorst
Branded! How Retailers Engage Consumers with Social Media and Mobility by Bernie Brennan and Lori Schafer
Business Analytics for Customer Intelligence by Gert Laursen
Business Analytics for Managers: Taking Business Intelligence beyond Reporting by Gert Laursen and Jesper Thorlund
The Business Forecasting Deal: Exposing Bad Practices and Providing Practical Solutions by Michael Gilliland
Business Intelligence Success Factors: Tools for Aligning Your Business in the Global Economy by Olivia Parr Rud
CIO Best Practices: Enabling Strategic Value with Information Technology, Second Edition by Joe Stenzel
Connecting Organizational Silos: Taking Knowledge Flow Management to the Next Level with Social Media by Frank Leistner
Credit Risk Assessment: The New Lending System for Borrowers, Lenders, and Investors by Clark Abrahams and Mingyuan Zhang
Credit Risk Scorecards: Developing and Implementing Intelligent Credit Scoring by Naeem Siddiqi
The Data Asset: How Smart Companies Govern Their Data for Business Success by Tony Fisher
Demand-Driven Forecasting: A Structured Approach to Forecasting by Charles Chase
The Executives Guide to Enterprise Social Media Strategy: How Social Networks Are Radically Transforming Your Business by David Thomas and Mike Barlow
Executives Guide to Solvency II by David Buckham, Jason Wahl, and Stuart Rose
Fair Lending Compliance: Intelligence and Implications for Credit Risk Management by Clark R. Abrahams and Mingyuan Zhang
Foreign Currency Financial Reporting from Euros to Yen to Yuan: A Guide to Fundamental Concepts and Practical Applications by Robert Rowan
Human Capital Analytics: How to Harness the Potential of Your Organizations Greatest Asset by Gene Pease, Boyce Byerly, and Jac Fitz-enz
Information Revolution: Using the Information Evolution Model to Grow Your Business by Jim Davis, Gloria J. Miller, and Allan Russell
Manufacturing Best Practices: Optimizing Productivity and Product Quality by Bobby Hull
Marketing Automation: Practical Steps to More Effective Direct Marketing by Jeff LeSueur
Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work by Frank Leistner
The New Know: Innovation Powered by Analytics by Thornton May
Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics by Gary Cokins
Retail Analytics: The Secret Weapon by Emmett Cox
Social Network Analysis in Telecommunications by Carlos Andre Reis Pinheiro
Statistical Thinking: Improving Business Performance, Second Edition by Roger W. Hoerl and Ronald D. Snee
Taming the Big Data Tidal Wave: Finding Opportunities in Huge Data Streams with Advanced Analytics by Bill Franks
The Value of Business Analytics: Identifying the Path to Profitability by Evan Stubbs
Visual Six Sigma: Making Data Analysis Lean by Ian Cox, Marie A. Gaudard, Philip J. Ramsey, Mia L. Stephens, and Leo Wright
Win with Advanced Business Analytics: Creating Business Value from Your Data by Jean Paul Isson and Jesse Harriott
For more information on any of the above titles, please visit www.wiley.com .
Cover image: Pavel Khorenyan/iStockphoto
Cover design: John Wiley & Sons
Copyright 2013 by SAS Institute Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
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Library of Congress Cataloging-in-Publication Data:
Stubbs, Evan.
Delivering business analytics : practical guidelines for best practice / Evan Stubbs.
p. cm. (Wiley & SAS business series)
Includes bibliographical references and index.
ISBN 978-1-118-37056-8 (cloth); ISBN 978-1-118-55954-3 (ebk);
ISBN 978-1-118-55945-1 (ebk); ISBN 978-1-118-55944-4 (ebk)
1. Business planning. 2. Strategic planning. 3. Decision making. I. Title.
HD30.28.S785 2013
658.4013dc23
2012041500
To the dreamers, the innovators, the visionaries, and those who know things could be betterthis books for you .
Preface
I had an interesting conversation during a book signing for my previous book, The Value of Business Analytics . Id just come off a fairly intense trip that included talking to hundreds of executives about how they could drive better value through the use of business analytics. Over drinks after one event, I ended up talking to a friendly fellow who, rather apologetically it must be said, seemed like he had something to share.
It took a while, but after enough prompting he eventually built the courage to tell me what was on his mind. Paraphrasing, it was that I liked your book but it didnt seem like youd explained anything I didnt already know....