The BridgeBuilder Company - Crystal Reports 9 Essentials (Professional Projects)

Cover

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Crystal Reports 9 Essentials

Jill K. Howe
WITH
William H. McRae
and
Scott M. Spanbauer
The BridgeBuilder Company

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2003 by Premier Press, a division of Course Technology. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system without written permission from Premier Press, except for the inclusion of brief quotations in a review.

Crystal Reports is a registered trademark of Crystal Decisions.

Seagate and the Seagate logo are registered trademarks of Seagate Technology, Inc.

All other trademarks are the property of their respective owners.

Important: Premier Press cannot provide software support. Please contact the appropriate software manufacturer's technical support line or Web site for assistance.

Premier Press and the author have attempted throughout this book to distinguish proprietary trademarks from descriptive terms by following the capitalization style used by the manufacturer.

Information contained in this book has been obtained by Premier Press from sources believed to be reliable. However, because of the possibility of human or mechanical error by our sources, Premier Press, or others, the Publisher does not guarantee the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or the results obtained from use of such information. Readers should be particularly aware of the fact that the Internet is an ever-changing entity. Some facts may have changed since this book went to press.

ISBN: 1-59200-048-7

Library of Congress Catalog Card Number: 2002116162
Printed in the United States of America
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Premier Press, a division of Course Technology
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Publisher:
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Marketing Manager:
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Acquisitions Editor:
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Book Production Services:
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Technical Reviewer:
Summer Pearson

Cover Design:
Mike Tanamachi

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With love to my mother, Judy Ann Listowich jkh
With love to my family: Wendy, Ty, Meg, and Sandy sms

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There are many people to thank for their contributions, both direct and indirect. I'd like to thank Will McRae for taking the Web and Crystal Enterprise chapters and running with them, start to finish; Matt Hager and Scott Spanbauer for their contributions to the text; my friend and once coworker Rick Kaminski for his contributions to the text and for helping me unravel the functionality of the repository and custom functions; and my other coworkers at The BridgeBuilder Company for providing me the time to complete this project.

Thanks also to the editors at Premier Press and Argosy Publishing for their assistance and patience, particularly Todd Jensen, Bill McManus, and Adriana Lavergne. I am indebted to Summer Pearson at Crystal Decisions for excellent technical editing and information. Lastly, I'd like to thank my coworkers, family, and friends for having the patience to watch me do this again.

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BridgeBuilder helps companies by transforming everyday data into meaningful managerial information using a number of technology tools and techniques. We offer both Business Intelligence (BI) and Customer Relationship Management (CRM) services.

The BridgeBuilder Company is a veteran Crystal Decisions technology partner and has trained and consulted on Crystal Reports since 1995. BridgeBuilder is a Crystal Decisions Partner-of-the-Year award winner and is recognized as a leader in the Crystal Reports industry. All three authors are Crystal certified trainers and consultants. They are experienced and professional instructors who have trained thousands of users, built hundreds of reports, and implemented Enterprise level data reporting systems for corporations nationwide.

CRM solutions are designed to help companies gain access to information that drives revenue, enhances client retention, and maximizes the effectiveness of sales and marketing processes. BridgeBuilder is a multiple award winning consulting firm in CRM and has developed a strong and repeatable process for implementing CRM systems. Our best practices include analysis and focus on: 1) people, 2) process, and 3) technology. By partnering with the leading software companies in each industry, BridgeBuilder is uniquely qualified to leverage the best in CRM and BI solutions.

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The BridgeBuilder Company is a Certified Crystal Decisions Partner that has been providing Certified Training and Consulting for clients throughout North America for over 7 years. With offices in Charlotte, Cincinnati, and Chicago, BridgeBuilder trainers and consultants have provided Crystal Reports training to over 25,000 students and completed over 600 consulting projects. BridgeBuilder's Certified professionals provide training, report development, and implementation services and create custom training materials. BridgeBuilder's Jill Howe was the main contributing author of both Prima's Official Guide to Crystal Reports 7 and Prima's Guide to Crystal Reports 8