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Horizontal Management : Beyond Total Customer Satisfaction
author
:
Denton, D. Keith.
publisher
:
Lexington Books
isbn10 | asin
:
0669269360
print isbn13
:
9780669269369
ebook isbn13
:
9780585121734
language
:
English
subject
Teams in the workplace, Management--Employee participation, Customer relations.
publication date
:
1991
lcc
:
HD66.D45 1991eb
ddc
:
658.8/12
subject
:
Teams in the workplace, Management--Employee participation, Customer relations.
Page i
Horizontal Management
Beyond Total Customer Satisfaction
by D. Keith Denton Southwest Missouri State University
LEXINGTON BOOKS An Imprint of Macmillan, Inc. NEW YORK
Maxwell Macmillan Canada TORONTO
Maxwell Macmillan International NEW YORK OXFORD SINGAPORE SYDNEY
Page ii
Disclaimer: Some images in the original hard copy book are not available for inclusion in the netLibrary eBook.
Library of Congress Cataloging-in-Publication Data Denton, D. Keith. Horizontal management: beyond total customer satisfaction/by D. Keith Denton. p. cm. Includes indexes. ISBN0-669-26936-0 1. Workgroups. 2. ManagementEmployee participation. 3. Customer relations. I.Title. HD66.D45 1991 658.8' 12dc 2091-6845 CIP
Copyright 1991 by Lexington Books
An Imprint of Macmillan, Inc.
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the Publisher.
Lexington Books An Imprint of Macmillan, Inc. 866 Third Avenue, New York, N.Y. 10022
Maxwell Macmillan Canada, Inc. 1200 Eglinton Avenue East Suite 200 Don Mills, Ontario M3C 3N1
Macmillan, Inc. is part of the Maxwell Communication Group of Companies
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