Robert B. Chapman - Insourcing After the Outsourcing: MIS Survival Guide

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title	:	Insourcing After the Outsourcing : MIS Survival Guide
author	:	Chapman, Robert B.; Andrade, Kathleen.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403867
print isbn13	:	9780814403860
ebook isbn13	:	9780585022543
language	:	English
subject	Electronic data processing departments--Contracting out, Information resources management.
publication date	:	1998
lcc	:	HF5548.2.C472 1998eb
ddc	:	658/.05
subject	:	Electronic data processing departments--Contracting out, Information resources management.

Insourcing After the Outsourcing MIS Survival Guide Robert B. Chapman and Kathleen Andrade AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Chapman, Robert B. Insourcing after the outsourcing : MIS survival guide / Robert B. Chapman and Kathleen Andrade. p. cm. Includes index. ISBN 0-8144-0386-7 1. Electronic data processing departmentsContracting out. 2. Information resources management. I. Andrade, Kathleen. II. Title. HF5548.2.C472 1997 658'.05dc21 9722507 CIP 1998 Robert B. Chapman and Kathleen Andrade. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Page v Contents Preface vii 1 Defining Outsourcing and Insourcing 1 2 The Outsourcing 13 3 The Early Years 31 4 Midlife Crisis 41 5 The Insourcing 56 6 Was Outsourcing a Good Idea? 79 7 Protecting Against Insourcing 89 8 Protecting Against Outsourcing 102 Epilogue 127 Appendix A: The Outsourcer Sales Pitch 128 Appendix B: Companies That Should Be Outsourced 137 Appendix C: Metrics That Can Gauge Service Levels 142 Appendix D: Improving Organizational Efficiency 157 Appendix E: Trendy Development Tools and Their Legacy 166 Appendix F: Workstation Tools for the Job 175 Appendix G: Pricing Trends in Hardware and How to Take Advantage of Them 187 Appendix H: Related Reading 196 Index 199

Page vii Preface Outsourcing is a business process that affects many companies today. These companies are scrambling to accrue the benefits of removing MIS (Management Information System). Outsourcing gives an immediate benefit to the bottom line and provides companies with a known cost for the foreseeable future. It controls the costs of the MIS function, costs that have been burgeoning over the last several decades. It terminates the empire building taking place within many MIS departments. In short, outsourcing is management's dream of controlling MIS come true.

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