Goodman Elizabeth Moed Andrea Kuniavsky Mike - Observing the User Experience

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Development Editor: Heather Scherer

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Notices

Knowledge and best practice in this field are constantly changing. As new research and experience broaden our understanding, changes in research methods or professional practices, may become necessary. Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information or methods described herein. In using such information or methods they should be mindful of their own safety and the safety of others, including parties for whom they have a professional responsibility.

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Library of Congress Cataloging-in-Publication Data

Kuniavsky, Mike.

Observing the user experience : a practitioners guide to user research / Mike Kuniavsky, Elizabeth Goodman, Andrea Moed. -- 2nd ed.

p. cm.

Includes bibliographical references and index.

ISBN 978-0-12-384869-7 (pbk.)

1. User-centered system design. 2. Observation (Scientific method) I. Goodman, Elizabeth, 1976- II. Moed, Andrea. III. Title.

TA166.K86 2012

004.21--dc23

2012014674

British Library Cataloguing-in-Publication Data

A catalogue record for this book is available from the British Library.

ISBN: 978-0-12-384869-7

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