Leah Buley - The User Experience Team of One

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Method Name

Method Focus

Average Time

Planning and Discovery Methods

UX Questionnaire

What do you know about your product and the user experience that its intended to provide? What do you need to know?

12 hours

UX Project Plan

What UX practices will you employ to design a great user experience?

23 hours

Listening Tour

What are the teams priorities? How much awareness and support for UX currently exists?

58 hours

Opportunity Workshop

What areas of the product are most in need of improvement from a UX perspective?

34 hours

Project Brief

What are the expected outcomes for this user-centered design project?

23 hours

Strategy Workshop

What is your teams vision for the ideal user experience? What do you need to focus on to bring that unique experience to life?

48 hours

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Method Name

Method Focus

Average Time

Research Methods

Learning Plan

What do you know? What dont you know? How are you going to learn it?

12 hours

Guerilla User Research

What concerns are top of mind for users? How do they really behave? How are people using your product today?

About 2 days

Proto-Personas

How can you think empathetically about your customers needs, goals, and challenges when using your product?

36 hours

Heuristic Markup

How does a user experience the product from beginning to end?

46 hours

Comparative Assessment

What are the standards and best practices that customers are likely to expect in a product like yours?

48 hours

Content Patterns

What content and capabilities do users have access to in your product? How is it structured? What is the overall quality?

48 hours

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Method Name

Method Focus

Average Time

Design Methods

Design Brief

At a high level, how would you describe your target design solution? What are the features and personality of the product? Who is it designed for? What activities is it intended to encourage or enable?

23 hours

Design Principles

What should the experience of using the product feel like to a user?

24 hours

Sketching

What are some different forms the product design could take?

As much or as little time as you need (as little as 30 minutes helps)

Sketchboards

What might the overall system or product look like? What range of ideas is possible at each point in the process?

34 hours

Task Flows

How will the experience unfold over time?

12 hours

Wireframes

How will the product look and function in detail?

Hours, days, or weeks, depending on the scope of the system

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Method Name

Method Focus

Average Time

Testing and Validation Methods

Paper and Interactive Prototypes

Does it work and feel as intended?

Varies based on format of prototype

Black Hat Session

What areas of the design could be improved?

3060 minutes

Quick-and-Dirty Usability Test

Can people use this product as intended?

As little as 10 or 15 minutes per person

Five-Second Test

What impression is created by a specific screen, step, or moment within the product?

510 minutes per screen

UX Health Check

Can you measure the baseline quality of a user experience and assess changes in quality over time?

1 hour on a recurring basis

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Method Name

Method Focus

Average Time

Evangelism Methods

Bathroom UX

Builds awareness of user-centered design and keeps people interested in your work.

12 hours

Mini Case Studies

Summarizes your work and turns it into compelling, bitesized stories that you can share with others.

About 2 hours per case study

Peer-to-Peer Learning Community

Mobilizes support and knowledge within a community of interested colleagues.

Varies depending on format and role

Pyramid Evangelism

Builds relationships and potential opportunities for UX in an organization.

Ongoing