Richard Cravens - ACT! Fast & Easy, 2nd Edition

Cover

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ACT!
fast & easy

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Rave reviews for P REMIER P RESS ' fast & easy series

''Excellent book! Easy to read, easy to comprehend, easy to implement!"
Cheryl Johnson
Reno, NV

"Fantastic! Remarkably to the point, yet not once does it neglect vital information."
Joshua Loop
Cincinnati, OH

"Excellent book. Easy to understand!"
Cay Colberg
Albuquerque, NM

"The best book I've found!"
Bertha Podwys
Iverness, FL

"Great for fast reference!"
Janet White
Orlando, FL

"Well presented, concise, and extremely helpful!"
Julia Kogut
Arlington, VA

"So well illustrated that one couldn't possibly fail to profit from its content."
Charles Bendal
Surrey, England

"Very thorough and easy to use."
Cathy Mercer
Clifton, TX

"This book dispels the myth that computing is complicated."
Iain Clark
Durham, England

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How to Order

For information on quantity discounts, contact the publisher: Premier Press, 2645 Erie Ave., Suite 41, Cincinnati, OH 45208. On your letterhead, include information concerning the intended use of the books and the number of books you wish to purchase. For individual orders, visit P REMIER P RESS ' Web site at www.premierpressbooks.com.

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Richard Cravens

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2002 by Premier Press, a division of Course Technology. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system without written permission from Premier Press, except for the inclusion of brief quotations in a review.

The Premier Press logo and related trade dress are trademarks of Premier Press, Inc. and may not be used without written permission.

Publisher: Stacy L. Hiquet

Marketing Manager: Heather Hurley

Managing Editor: Heather Talbot

Acquisitions Editor: Todd Jensen

Project Editor: Brian Proffitt

Technical Reviewer: Michelle Jones

Interior Layout: Marian Hartsough

Cover Designer: Mike Tanamachi

Indexer: Johnna VanHoose Dinse

Proofreader: Lorraine Gunter

ACT! is a trademark of the Interact Commerce Corporation, a Division of Best Software. Microsoft, Windows, Internet Explorer, and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

All other trademarks are the property of their respective owners.

Important: Premier Press cannot provide software support. Please contact the appropriate software manufacturer's technical support line or Web site for assistance.

Premier Press and the author have attempted throughout this book to distinguish proprietary trademarks from descriptive terms by following the capitalization style used by the manufacturer.

Information contained in this book has been obtained by Premier Press from sources believed to be reliable. However, because of the possibility of human or mechanical error by our sources, Premier Press, or others, the Publisher does not guarantee the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or the results obtained from use of such information. Readers should be particularly aware of the fact that the Internet is an ever-changing entity. Some facts may have changed since this book went to press.

ISBN: 1-59200-041-X
Library of Congress Catalog Card Number: 2002111231
Printed in the United States of America

02 03 04 05 BH 10 9 8 7 6 5 4 3 2 1

Premier Press, a division of Course Technology
2645 Erie Avenue, Suite 41
Cincinnati, Ohio 45208

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For Laura,
with all my love
(please share with Jesse, Winston, and Adolph)

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My deepest thanks to Todd Jensen, Stacy L. Hiquet, and everyone else at Premier Press for this opportunity. Kudos to Brian Proffitt, Michelle Jones, Marian Hartsough, and Lorraine Gunter for watching the P's and Q's, dotting the I's, and crossing the T's.

Thanks also to Matthew Kerner and Wayne Shaw of Educara Software Corporation for your cooperation during the production of this book.

And a very special thanks to all the folks at ICC and those millions of ACT! users out there who make this all possible.

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R ICHARD C RAVENS has written about software and the Internet since 1994. He has worked at several interesting software development companies, raised beef cattle, worked as a professional photographer, sold cable television programming, delivered donuts, pies, bread, rolls and wedding cakes, operated the process camera and scanners in the prepress department of a daily newspaper, managed production traffic at an advertising agency, provided a plethora of technical support, edited lots of other people's books, and performed many, many other tasks too numerous to mention (and not necessarily in that order) on the road to producing learning management systems at Educara.

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