Dave Chaffey - Groupware, Workflow and Intranets : Reengineering the Enterprise with Collaborative Software
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Groupware, Workflow and Intranets : Reengineering the Enterprise with Collaborative Software
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This comprehensive guide for system developers, IT managers and consultants focuses on how intranets, groupware and work flow technologies can be used to improve the efficiency of their organizations. The focus is on how to use these tools to support organization transformation through business process reengineering, continuous improvement or TQM programs. It gives practical guidelines for evaluating where these tools can be best used, selecting the right tool and managing the stages of process analysis, design and implementation. These stages are illustrated by a case study of typical company applications. This book goes beyond a description of the available groupware and workflow systems to explain how the development and deployment of these systems can be managed to make sure the potential is delivered.Background: Groupware started as simple messaging applications such as email and conferencing and has evolved into more complex task and document management. Groupware and workflow tools are becomng widely available for use on intranets. Gives integrated coverage of workflow, groupware, intranets and how they can be applied to solve business problemsPractical guide on how to build and implement collaborative systemsDescribes how intranets can be used to implement workflow and groupware
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Scott E. Cutler Donald Z. Harbert William Laing Richard F. Lary Alan G. Nemeth Robert M. Supnik
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Groupware, Workflow and Intranets
Reengineering the Enterprise with Collaborative Software
Dave Chaffey
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Copyright 1998 Butterworth-Heinemann
A member of the Reed Elsevier group
All rights reserved.
Digital Press is an imprint of Butterworth-Heinemann.
All trademarks found herein are property of their respective owners.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
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Butterworth-Heinemann supports the efforts of American Forests and the Global Releaf program in its campaign for the betterment of trees, forests and our environment.
Library of Congress Cataloging-in-Publication Data
Chaffey, Dave, 1963 Groupware, workflow and intranets : reengineering the enterprise with collaborative software / Dave Chaffey. p. cm. Includes bibliographical references and index. ISBN 1-55558-184-6 (alk. paper) 1. Groupware (Computer software) 2. WorkflowManagement. 3. Intranets (Computer networks) 4. Reengineering (Management). I. Title. HD66.2.C48 1998 98-3741 651.7'9dc21 CIP
British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library.
The publisher offers special discounts on bulk orders of this book. For information, please contact: Manager of Special Sales Butterworth-Heinemann 225 Wildwood Avenue Woburn, MA 01801-2041 Tel: 781-904-2500 Fax: 781-904-2620
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Printed in the United States of America
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Contents
List of Illustrations
ix
Acknowledgments
xiii
1 An Introduction to Collaborative Systems
1
Software to Promote Team Work
1
In This Chapter
2
What Is Groupware?
2
From Groupware to Intranets
4
Groupware and WorkflowWhat Is the Difference?
9
A Hardware Architecture for Collaborative Systems
9
RoadmapHow to Find the Information You Need
10
2 Reengineering and Process Improvement Using Collaborative Software
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