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Dave Chaffey - Groupware, Workflow and Intranets : Reengineering the Enterprise with Collaborative Software

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This comprehensive guide for system developers, IT managers and consultants focuses on how intranets, groupware and work flow technologies can be used to improve the efficiency of their organizations. The focus is on how to use these tools to support organization transformation through business process reengineering, continuous improvement or TQM programs. It gives practical guidelines for evaluating where these tools can be best used, selecting the right tool and managing the stages of process analysis, design and implementation. These stages are illustrated by a case study of typical company applications. This book goes beyond a description of the available groupware and workflow systems to explain how the development and deployment of these systems can be managed to make sure the potential is delivered.Background: Groupware started as simple messaging applications such as email and conferencing and has evolved into more complex task and document management. Groupware and workflow tools are becomng widely available for use on intranets. Gives integrated coverage of workflow, groupware, intranets and how they can be applied to solve business problemsPractical guide on how to build and implement collaborative systemsDescribes how intranets can be used to implement workflow and groupware

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title Groupware Workflow and Intranets Reengineering the Enterprise - photo 1

title:Groupware, Workflow, and Intranets : Reengineering the Enterprise With Collaborative Software
author:Chaffey, Dave.
publisher:Elsevier
isbn10 | asin:1555581846
print isbn13:9781555581848
ebook isbn13:9780585270913
language:English
subjectGroupware (Computer software) , Workflow--Management, Intranets (Computer networks) , Reengineering (Management)
publication date:1998
lcc:HD66.2.C48 1998eb
ddc:651.7/9
subject:Groupware (Computer software) , Workflow--Management, Intranets (Computer networks) , Reengineering (Management)
Page i
Groupware, Workflow and Intranets
Page ii
Digital Press Editorial Board
Scott E. Cutler
Donald Z. Harbert
William Laing
Richard F. Lary
Alan G. Nemeth
Robert M. Supnik
Page iii
Groupware, Workflow and Intranets
Reengineering the Enterprise with Collaborative Software
Dave Chaffey
Page iv Copyright 1998 Butterworth-Heinemann A member of the Reed - photo 2
Page iv
Copyright 1998 Butterworth-Heinemann
Picture 3 A member of the Reed Elsevier group
All rights reserved.
Digital Press is an imprint of Butterworth-Heinemann.
All trademarks found herein are property of their respective owners.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Picture 4 Recognizing the importance of preserving what has been written, Butterworth-Heinemann prints its books on acid-free paper whenever possible.
Picture 5 Butterworth-Heinemann supports the efforts of American Forests and the Global Releaf program in its campaign for the betterment of trees, forests and our environment.
Library of Congress Cataloging-in-Publication Data
Chaffey, Dave, 1963
Groupware, workflow and intranets : reengineering the enterprise
with collaborative software / Dave Chaffey.
p. cm.
Includes bibliographical references and index.
ISBN 1-55558-184-6 (alk. paper)
1. Groupware (Computer software) 2. WorkflowManagement.
3. Intranets (Computer networks) 4. Reengineering (Management).
I. Title.
HD66.2.C48 1998 98-3741
651.7'9dc21 CIP
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library.
The publisher offers special discounts on bulk orders of this book.
For information, please contact:
Manager of Special Sales
Butterworth-Heinemann
225 Wildwood Avenue
Woburn, MA 01801-2041
Tel: 781-904-2500
Fax: 781-904-2620
For information on all Butterworth-Heinemann publications available, contact our World Wide Web home page at: http://www.bh.com
Order number: EY-W933E-DP
10 9 8 7 6 5 4 3 2
Printed in the United States of America
Page v
Contents
List of Illustrations
ix
Acknowledgments
xiii
1
An Introduction to Collaborative Systems
1
Picture 6
Software to Promote Team Work
1
Picture 7
In This Chapter
2
Picture 8
What Is Groupware?
2
Picture 9
From Groupware to Intranets
4
Picture 10
Groupware and WorkflowWhat Is the Difference?
9
Picture 11
A Hardware Architecture for Collaborative Systems
9
Picture 12
RoadmapHow to Find the Information You Need
10
2
Reengineering and Process Improvement Using Collaborative Software
13
Picture 13
Why Reengineer?
13
Picture 14
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