Bernard Froman - Guide to Preparing the Corporate Quality Manual (Quality and Reliability, 51)

Cover

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QUALITY AND RELIABILITY

A Series Edited by

EDWARD G. SCHILLING
Coordinating Editor
Center for Quality and Applied Statistics
Rochester Institute of Technology
Rochester, New York

RICHARD S. BINGHAM, JR.
Associate Editor for
Quality Management
Consultant
Brooksville, Florida

LARRY RABINOWITZ
Associate Editor for
Statistical Methods
College of William and Mary
Williamsburg, Virginia

THOMAS WITT
Associate Editor for
Statistical Quality Control
Rochester Institute of Technology
Rochester, New York

1. Designing for Minimal Maintenance Expense: The Practical Application of Reliability and Maintainability, Marvin A. Moss

2. Quality Control for Profit: Second Edition, Revised and Expanded, Ronald H. Lester, Norbert L. Enrick, and Harry E. Mottley, Jr.

3. QCPAC: Statistical Quality Control on the IBM PC, Steven M. Zimmerman and Leo M. Conrad

4. Quality by Experimental Design, Thomas B. Barker

5. Applications of Quality Control in the Service Industry, A. C. Rosander

6. Integrated Product Testing and Evaluating: A Systems Approach to Improve Reliability and Quality, Revised Edition, Harold L. Gilmore and Herbert C. Schwartz

7. Quality Management Handbook, edited by Loren Walsh, Ralph Wurster, and Raymond J. Kimber

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8. Statistical Process Control: A Guide for Implementation, Roger W. Berger and Thomas Hart

9. Quality Circles: Selected Readings, edited by Roger W. Berger and David L. Shores

10. Quality and Productivity for Bankers and Financial Managers, William J. Latzko

11. Poor-Quality Cost, H. James Harrington

12. Human Resources Management, edited by Jill P. Kern, John J. Riley, and Louis N. Jones

13. The Good and the Bad News About Quality, Edward M. Schrock and Henry L. Lefevre

14. Engineering Design for Producibility and Reliability, John W. Priest

15. Statistical Process Control in Automated Manufacturing, J. Bert Keats and Norma Faris Hubele

16. Automated Inspection and Quality Assurance, Stanley L. Robinson and Richard K. Miller

17. Defect Prevention: Use of Simple Statistical Tools, Victor E. Kane

18. Defect Prevention: Use of Simple Statistical Tools, Solutions Manual, Victor E. Kane

19. Purchasing and Quality, Max McRobb

20. Specification Writing and Management, Max McRobb

21. Quality Function Deployment: A Practitioners Approach, James L. Bossert

22. The Quality Promise, Lester Jay Wollschlaeger

23. Statistical Process Control in Manufacturing, edited by J. Bert Keats and Douglas C. Montgomery

24. Total Manufacturing Assurance, Douglas C. Brauer and John Cesarone

25. Demings 14 Points Applied to Services, A. C. Rosander

26. Evaluation and Control of Measurements, John Mandel

27. Achieving Excellence in Business: A Practical Guide to the Total Quality Transformation Process, Kenneth E. Ebel

28. Statistical Methods for the Process Industries, William H. McNeese and Robert A. Klein

29. Quality Engineering Handbook, edited by Thomas Pyzdek and Roger W. Berger

30. Managing for World-Class Quality: A Primer for Executives and Managers, Edwin S. Shecter

31. A Leaders Journey to Quality, Dana M. Cound

32. ISO 9000: Preparing for Registration, James L. Lamprecht

33. Statistical Problem Solving, Wendell E. Carr

34. Quality Control for Profit: Gaining the Competitive Edge. Third Edition, Revised and Expanded, Ronald H. Lester, Norbert L. Enrick, and Harry E. Mottley, Jr.

35. Probability and Its Applications for Engineers, David H. Evans

36. An Introduction to Quality Control for the Apparel Industry, Pradip V. Mehta

37. Total Engineering Quality Management, Ronald J. Cottman

38. Ensuring Software Reliability, Ann Marie Neufelder

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39. Guidelines for Laboratory Quality Auditing, Donald C. Singer and Ronald P. Upton

40. Implementing the ISO 9000 Series, James L. Lamprecht

41. Reliability Improvement with Design of Experiments, Lloyd W. Condra

42. The Next Phase of Total Quality Management: TQM II and the Focus on Profitability, Robert E. Stein

43. Quality by Experimental Design: Second Edition, Revised and Expanded, Thomas B. Barker

44. Quality Planning, Control, and Improvement in Research and Development, edited by George W. Roberts

45. Understanding ISO 9000 and Implementing the Basics to Quality, D. H. Stamatis

46. Applying TQM to Product Design and Development, Marvin A. Moss

47. Statistical Applications in Process Control, edited by J. Bert Keats and Douglas C. Montgomery

48. How to Achieve ISO 9000 Registration Economically and Efficiently, Gurmeet Naroola and Robert Mac Connell

49. QS-9000 Implementation and Registration, Gurmeet Naroola

50. The Theory of Constraints: Applications in Quality and Manufacturing: Second Edition, Revised and Expanded, Robert E. Stein

51. Guide to Preparing the Corporate Quality Manual, Bernard Froman

ADDITIONAL VOLUMES IN PREPARATION

TQM Engineering Handbook, H. Stamatis

Quality Management Handbook: Second Edition, Revised and Expanded, edited by Raymond Kimber, Robert Grenier, and John Heldt

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Guide to Preparing the Corporate Quality Manual

Bernard Froman

Conseil en Management
et Assurance de la Qualit
Paris, France

Translation by
Tony Pierce

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Library of Congress Cataloging-in-Publication Data

Froman, Bernard
[Manual Qualit. English]
Guide to preparing the corporate quality manual / Bernard Froman;
translation by Tony Pierce.
p. cm. (Quality and reliability; 51)
Translation of: Le Manual Qualit.
Includes index.
ISBN 0-8247-0090-2 (hardcover: alk. paper)
1. Quality control. 2. Total quality management. 3. ISO 9000
Series Standards. 4. Reliability (Engineering) I. Title.
II. Series.
TS156.F76513 1997
658.562dc21
97-6373
CIP

The contents of this volume were originally published as Le Manuel Qualit: Outil Stratgique dune Dmarche Qualit , 2nd Edition, by Bernard Froman. Copyright 1995 by AFNOR, Tour Europe, 92049 Paris la Dfense cedex, France.