David Hoyle - ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard
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- Book:ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard
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ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard: summary, description and annotation
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Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf.
For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success.
Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance.
With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the books companion website, take the pain out of compiling the necessary documentation.
Dont waste time trying to achieve certification without this tried and trusted guide to improving your businesslet David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!
David Hoyle: author's other books
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Information on auditing practices at www.iqnet-certification.com
The official line from the International Accreditation Forum on the transition at http://www.iaf.nu
Books on auditing and auditor training at http://www.transition-support.com
Information on benchmarking from the American Productivity Centre http://www.apqc.org/
The Institute of Personnel Development at http://www.ipd.co.uk/
The American customer satisfaction index at http://www.theacsi.org/
U.S. Bureau of the Census customer service standards at http://www.census.gov/mso/www/custstd.html
Nottinghamshire Police http://www.nottinghamshire.police.uk/about/our_customer_service_standards/
Articles on process management at http://www.transition-support.com
Recalls notified by UK Trading Standards at http://www.tradingstandards.gov.uk/cgi-bin/newslist.cgi?area=safe
Recall notices from the UK Vehicle & Operator Services Agency at http://www.vosa.gov.uk/vosa/apps/recalls/default.asp
Recall notices from USA at http://www.recalls.gov/nhtsa.html and http://www.cpsc.gov/
Chartered Quality Institute Quality Resources http://www.thecqi.org/resources/
Purchase past articles from ASQ Journals at http://qic.asq.org/infosearch.html
Articles on quality management at http://www.transition-support.com
Descriptions and examples of the 19 tools used in management and operations at http://www.skymark.com/resources/tools/management_tools.asp
A wide range of tools on leadership, problem solving, decision making, project management, and many more at http://www.mindtools.com/
Quality tools, decision making and process analysis tools at http://www.asq.org/learnabout-quality/quality-tools.html
Handbook of statistical methods http://www.itl.nist.gov/div898/handbook/index.htm
Integrated Definition Methods. Tools for enterprise modelling and analysis at www.idef.com
UKs manufacturing industry initiative at http://www.fitforthefuture.co.uk/
Tomorrows company at http://www.tomorrowscompany.co.uk/
Information from the European Organization for Quality at http://www.eoq.org/
Information on Frederick Winslow Taylor at http://en.wikipedia.org/wiki/Frederick_Winslow_Taylor
Telecommunications sector scheme at http://www.tl9000.org/
Automotive sector scheme at http://www.iaob.org/showPage.php
Aerospace http://www.iaqg.sae.org/iaqg/
A good range of articles on six sigma at http://www.qualityamerica.com/six_sigma.html
An online statistics handbook http://davidmlane.com/hyperstat/index.html
Articles on ISO 9001 at http://www.transition-support.com
Standards and articles at http://www.iso.ch
Access news from the technical committee that created the ISO 9000 family at http://www.tc176.org/
Official interpretations on ISO 9001:2000 at http://www.tc176.org/Interpre.asp
Mil-Q-9858 can be obtained at http://www.quality-control-plan.com/mil-q-9858-spec.htm
ISO standards can be obtained at http://www.iso.ch
British standards can be obtained at http://www.bsi-global.com/
Standards on Investors in People at http://www.iipuk.co.uk/
Articles on ISO 9000 at http://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000.htm
Guidance on the concept and use of the process approach for management systems at http://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/iso_9001_2008/concept_and_use_of_the_process_approach_for_management_systems.htm
Supply Chain Council. Tools and resources at www.supply-chain.org
| ISO 13485:2003 | Medical devices Quality management systems Requirements for regulatory purposes |
| ISO/TR 14969:2004 | Medical devices Quality management systems Guidance on the application of ISO 13485: 2003 |
| ISO/TS 16949:2002 | Quality management systems Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations |
| ISO 14964:2000 | Mechanical vibration and shock Vibration of stationary structures Specific requirements for quality management in measurement and evaluation of vibration |
| ISO 15161:2001 | Guidelines on the application of ISO 9001:2000 for the food and drink industry |
| ISO 15189:2007 | Medical laboratories Particular requirements for quality and competence |
| ISO/CD 15189 | Medical laboratories Particular requirements for quality and competence |
| ISO 15378:2006 | Primary packaging materials for medicinal products Particular requirements for the application of ISO 9001:2000, with reference to Good Manufacturing Practice (GMP) |
| ISO/TS 19218:2005 | Medical devices Coding structure for adverse event type and cause |
| ISO 22000:2005 | Food safety management systems Requirements for any organization in the food chain |
| ISO/DIS 22006 | Quality management systems Guidelines for the application of ISO 9001:2000 in crop production |
| ISO 22870:2006 | Point-of-care testing (POCT) Requirements for quality and competence |
| ISO 28000:2007 | Specification for security management systems for the supply chain |
| ISO/TS 29001:2007 | Petroleum, petrochemical and natural gas industries Sector-specific quality management systems Requirements for product and service supply organizations |
| ISO/IEC 90003:2004 | Software engineering Guidelines for the application of ISO 9001:2000 to computer software |
| ISO/IEC TR 90005:2008 | Systems engineering Guidelines for the application of ISO 9001 to system life cycle processes |
| ISO/PAS 30000:2008 | Ships and marine technology Ship recycling management systems Specifications for management systems for safe and environmentally sound ship recycling facilities |
| IWA 2:2007 | Quality management systems Guidelines for the application of ISO 9001:2000 in education |
| IWA 4:2005 | Quality management systems Guidelines for the application of ISO 9001:2000 in local government |
| BS 7850-1:1992 | Total quality management guide to management principles. |
| BS OHSAS 18001:2007 | Occupational health and safety management systems |
This list includes some of the terms and common words that have acquired a special meaning in the field of quality management.
3 Ms These are three Japanese words associated with lean production
M1 Muda (waste)
M2 Muri (overburden)
M3 Mura (unevenness)
5 Whys. These typically refer to the practice of asking, five times, why a failure has occurred in order to get to the root cause.
5 Ss These Japanese words apply to the visual management of a workspace
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