Jan Gillett - Implementing ISO 9001: 2015: Thrill your customers and transform your cost base with the new gold standard for business management

ISO 9001 certification just got easier. All you need to do is put structure to logic, and PMI shows you how.

Adam Gade, Managing Partner at A&D Resources, Denmark; Former Vice President and Chief Information Officer, Maersk Line

Praise for Making Your Work Work

Making Your Work Work reveals great knowledge of as well as love and humbleness towards the topic, and offers priceless value to the reader. Am I surprised? Well thinking of the numerous books I have digested during the last decade, I actually thought that all there is to write had been written, but no, this book works! I therefore have no doubt the huge impact Implementing ISO 9001: 2015 will have for those who follow the methodology and thinking in achieving impressive results not only in terms of business improvement, but also in the pursuit and achievement of ISO 9001 registration in the future.

Heidi Kaas, CEO at Quatre Thinking Process Aps, Denmark

Making Your Work Work shows you how to manage your processes while simultaneously improving them. It doesnt offer a magic bullet and doesnt pretend to. What it does is demonstrate a tested, proven and scientific approach. Founded on Demings Plan Do Study Act cycle (PDSA), the book takes you through all the stages starting with study, through to what to do when the improvement is recognised and you are challenged to lead to the next level. Ive practised the basic tools and philosophy in this book for years in different industries, and I know that they work. The style is light but there is a lot of meat, and youll be referring back to it often.

Senior automotive industry engineer

At long last a business improvement book that goes back to the basics taught to us by Deming. Yes there are Lean, Six Sigma, TQM, etc., but they all come from one essential source and that is the work of Deming. Its great that in this book there is a real insight into how a manager can think through problems and implement genuine improvements by looking at organisations and departments through just four simple concepts.

Business improvement manager in UK Government Department

Basing itself on fundamental principles this book gives excellent insight into how to think and behave as a manager and leader who wants to focus on improving their workplace and services to customers. Written in an accessible style it combines the story of a manager learning and growing, alongside case studies and the application of theory into practice. It is certainly helping me develop my style and approach, and becoming a well-thumbed reference book as I help my organisation develop its thinking to see itself as a system and to continually improve and transform.

Howard Davies, Head of Continuous Improvement, Natural Resources Wales

This is for any business leader who wants to go beyond improvements and understand the underlying mechanics and systems that secures long-term effects. Having worked hard on the methods in the book Making Your Work Work , I keep it close as a reference guide. The fact of the matter is that the Deming system map is probably the single biggest epiphany I have had in business improvements and I keep coming back to that as a way to understand organisations.

Mads Bronden Wijngaard, Head of Business Transformation, Maersk Line, Denmark

Implementing

ISO 9001:2015

Thrill your customers and
transform your cost base with
the new gold standard for
business management

Jan Gillett

Paul Simpson

Susannah Clarke

Copyright Jan Gillett, Paul Simpson and Susannah Clarke, 2015

The right of Jan Gillett, Paul Simpson and Susannah Clarke to be identified as the authors of this book has been asserted in accordance with the Copyright, Designs and Patents Act 1988.

First published in 2015 by

Infinite Ideas Limited

36 St Giles

Oxford

OX1 3LD

United Kingdom

www.infideas.com

Implementing ISO 9001:2015 is an updated edition of Making Your Work Work, first published by Infinite Ideas in 2014.

All rights reserved. Except for the quotation of small passages for the purposes of criticism or review, no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except under the terms of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London W1T 4LP, UK, without the permission in writing of the publisher. Requests to the publisher should be addressed to the Permissions Department, Infinite Ideas Limited, 36 St Giles, Oxford, OX1 3LD, UK, or faxed to +44 (0) 1865 514777.

A CIP catalogue record for this book is available from the British Library

ISBN 9781910902028

Brand and product names are trademarks or registered trademarks of their respective owners.

Typeset by KerryPress

Printed in Britain