Shelle Rose Charvet - Words that Change Minds: The 14 Patterns for Mastering the Language of Influence

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Strengthen your #1 skill for business - the ability to influence.

Do you know the Influencing and Persuasion Principle?

"To get people to go somewhere with you, you need to meet them where they are... and not just pretend that they are already where you want them to be.

Instead, go to their bus stop and from their bus stop, invite them on the bus."

Most people, particularly successful people, use the same strategy with others that they used to convince themselves to believe or do something, but.... other people are different!

Based on years of study and work with people and organizations, this book is packed with practical applications for professionals who need topredict and influencebehavior to succeed. This is the first step to achieving your quantum leap in communication.

When you can easily identify what is motivating people, how they think and how they make decisions, you'll be able to:

• establish a deep level of rapport and communicate effectively with anyone
• reduce conflicts and misunderstandings
• take the pain out of implementing organizational change
• shorten your sales cycle and guarantee customer satisfaction
• design powerful marketing and advertising campaigns
• recruit the right people who fit and perform
• dramatically improve your results in negotiations and presentations
• create your learning programs to satisfy diverse needs, increase self-knowledge and competence
• learn a whole new way to advance your coaching skills, and your coaching business
• lead high performance teams by managing your peoples' strengths, instead of suffering from their weaknesses

The NEW 3rd edition of Words That Change Minds has more than 50% new material; examples, research, advanced applications, with 7 completely new chapters, including:

1. How to Complete a LAB Profile
2. Conversational Coaching with the LAB Profile
3. Understanding and Working with Combination Patterns
4. Solving Communication Problems
5. Influencing Strategies and Techniques
6. The LAB Profile of Conflict
7. LAB Profile Inventions and Tools, and more.

To my sons, Jason and Sam,
who give me much joy and keep on teaching me,
to my Mum and Dad, Betty and Frank Rose.
And to my Micha
for all your encouragement,
love and support.

Copyright 1995, 1997, 2019 by Shelle Rose Charvet,

Institute for Influence,

Library of Congress Control Number: 2019934542

ISBN 978-1-7336703-2-6

All rights reserved. Not part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the copyright owner.

Printed in the United States of America

Published by Institute for Influence

bit.ly/InstituteForInfluence

"Words That Change Minds is full of interesting tools for anyone who truly values good communication. This book will teach you how to understand people and how to speak to them. I highly recommend this book."

Peter Urs Bender, author of Secrets of Power Presentations

"Words That Change Minds is a great self-help book, that will help you understand yourself and the people you work with."

Joe Gaetan, Director of People and Improvement, Monsanto Canada Inc., Mississauga, Ontario

"I had to laugh at the bookstore on Monday. Everyone that asked me if I knew any good books got an enthusiastic presentation on yours. I told them how much pain I would have avoided in personnel if only I had had your book nine months earlier."

Gary E. Megal Colorado Springs, Colorado

"Can you imagine your business profits increasing by 10-30%? That is what my company was able to immediately experience, as I used Ms. Rose Charvet's LAB Profile to make improved hiring decisions."

Edward Lund Telecommunications Manager, California

"At last I got your book, and on the strength of its information I have my first decent commercial assignment helping a local employer do his own recruiting, as he is fed up with the standard of the local employment bureaux."

Roger Phillip, Personnel Trainer Devon, United Kingdom

"Words That Change Minds provides a comprehensive overview of the fundamental differences in individual behavioral patterns, questions that reveal these patterns and the language most likely to influence people according to their dominant patterns."

Joel P. Bowman, Professor Haworth College of Business, Western Michigan University Kalamazoo, Michigan

"The LAB Profile was a fascinating discovery, which impacted the way I communicate with others, and transformed my consulting practice."

Lon Tanguay, Human Resource Development Consultant Montral, Qubec

"The LAB Profile and the book Words That Change Minds, written by Shelle Rose Charvet, have proven to be invaluable tools in my evaluation and hiring process. Candidates have been screened in to positions and screened out, far more appropriately, through the proper use of these techniques. I highly recommend these additions to your array of behavioural interviewing tools."

Gordon I. Brown, Vice-President, Executive Search Corporate Consultants, Toronto, Ontario

"Words That Change Minds is a book of insight and inquiry. Shelle Rose Charvet offers a new way to think about relationships with ourselves and others. She provides a strategic language of influence to support lasting effective improvements in the building of our relationships. She describes the basic mental structures that we use to perceive, organize and act on our social world. WordsThat Change Minds is a unique reference framework for individual and family self-development. It is a landmark for leaders, executives and associates who are committed to improve, with integrity, the quality of life and the effectiveness of their enterprise."

Dr. Franois Sauer, Director Strategic Growth, Transquest Atlanta, Georgia

"Words That Change Minds gave me a level of awareness and precision in communication that I did not think was possible. I used to get frustrated when I worked with others who had different communication patterns than my own. Now, I get curious. What a breakthrough!"

Clay Conner, Strategic Planning Analyst, Idaho Power, Boise, Idaho

"I pull out Words That Change Minds whenever I am facing a situation where I am not connecting with an individual. By using Shelle's techniques I can understand them better and then establish a much higher level of rapport. As a sales professional there are times when I have to present to key decision makers. Shelle's book has helped me understand how to communicate with people on their terms and that has increased sales."

Karl Meema, Prairie Regional Manager, Microsoft Canada Inc., Calgary, Alberta

"Words That Change Minds