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The Guardian - Digital Economy or Bust: The story of a new media startup

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The Guardian Digital Economy or Bust: The story of a new media startup

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This is not the story of a project headed up by a team of tech nerds that would change the world forever; nor is it a chronicle of the late-nineties dot com millionaires. This is not The Social Network. Digital Economy or Bust is dedicated to the real stars of the internet - the good men and women who tirelessly fill it with stuff for little or no reward, fuelled by big ideas and small overheads. It reveals the warts-and-all truth behind life on the digital frontiers, based on Tim Glanfields experience of running a media and entertainment website.

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Ten

It seemed like a good idea. Id give up smoking to help lighten the load on our collective finances. Although Mrs TV had heard nothing more about redundancies at her work, I felt I had to do something to show I was taking this seriously.

She probably would have preferred me to get a job with more than a four-figure salary rather than just sit in the corner biting my nails, sweating and saving 3.50 a day, but Id made my grand gesture now. I couldnt backtrack for at least another week. Besides, it was good for me.

I still wasnt worried about our future finances. Daniel and John had come up with an ingenious new revenue stream that was substantially boosting the websites coffers in the absence of that killer deal Sam assured us was just days away.

At first I frowned at the idea of selling promotional items on eBay. It seemed cheap and nasty.

Its simple arbitrage, said John as we perched on the end of his bed staring at the computer screen. Theres nothing wrong with that.

I could see past the gloom, grime and partially soiled garments of Johns bedroom to the cold hard facts on My eBay. He had money in that account.

Look, if we review a CD or DVD, whack it on the website. The PRs are happy, right?

I nodded in agreement.

What we do with it after that, well they dont care, do they? So if we sell it on eBay, its better than throwing it away, right?

I was about to broadly agree, when John added: I mean, after all, theres kids starving in Africa.

There was a long silence. Yeah, sell the freebies, I said. But dont ask for anything specifically just to sell were not thieves.

Bloody hell, I felt good after that performance, as if I was in a low-budget, modern-day version of Robin Hood.

After the drama of visiting John, I decided to treat myself to a well-deserved stats check. Before I had a chance to fully digest the situation I got a call from Sam.

Whats happening? he panted.

I dont know. Im locked out, I said.

Ive got a server timeout on the back end and a 404 error on the front end, he shouted.

What do we do? How did it bust?

The answer was fairly simple. Much like birth control, you really dont want to cut corners when it comes to your internet server provider.

Of course we had, and that was the problem. Our recent triumphs had finally and spectacularly made Enter4entertainment.com crash, and because our servers were provided by a bargain basement supplier it wasnt going to be an easy fix.

Heres the way it works: you tell someone in a call centre your website is broken. They tap this information into a computer, while reminding you that they know nothing about computers but can pass your concerns on to the technical team.

You are issued with a ticket number and told to wait, but at the end of this queue you still have a website that doesnt work.

An hour or so later you call back and repeat the process, more nicotine-deprived and angry. This keeps happening until eventually (still never having spoken to a tech-spert) you swear at the operator and they hang up.

Seven hours after the site died, it emerged from the digital flames. Had it been the swearing or had it just fixed itself? Perhaps well never know.

But two things were for sure: Enter4entertainment.com had a serious problem and I still really needed a cigarette.

Eleven

It had been a long week. Although the nicotine cravings had begun to ease, the technical problems on the site had continued to cause problems. After several crisis meetings between the four families Sams rather dramatic way of describing himself, me, John and Daniel chatting in a pub wed finally stumbled upon a solution which might bring crashgate to an end.

J ohn had a mate who did something with computers, and as a fan of the site (well, more accurately, a fan of the free tickets wed blagged him to see Kings of Leon in May), hed agreed to host our site on his boxes.

The downside to this deal was that for some reason Jimmy insisted on being watched while he performed unfathomable technological tinkering. Having drawn the short straw (that is, not said no quick enough), I spent much of last Thursday sitting in an office with John listening to Jimmy suck air through his teeth like a Greenwich builder asked to give a quote to rebuild the Cutty Sark.

What exactly needed to be done in order to move Enter4entertainment.com from its previous virtual home to its current one was no clearer after three hours of clicking, although I was pretty sure our website was rubbish after Jimmys regular and frank appraisals.

Who built this pile of cack? he asked scornfully as John and I continued our cyber peep show from nearby swivel chairs.

Despite our lack of satisfactory answers, just after 8pm Jimmy announced the project was complete. Whats more, he guaranteed that downtime was a thing of the past thanks to 8 CPU cores and advanced server monitoring hed see to that himself. It all sounded very impressive, and at 25 a month (about 10% of the cheapest commercial quote), worryingly affordable.

He likes helping people out, explained John as we left the office. Hes not dodgy.

I didnt say dodgy, who said dodgy? I replied, in the style of a particularly zealous police officer.

Well hes not, John concluded. We walked on.

Having dropped John off at the tube station, I headed for Tottenham Court Road to meet Sam and a potential advertiser. Sam insisted that a dank Korean restaurant in the shadow of Centre Point would be the perfect place to secure the commercial future of the company. He said it was representative of our place in the digital wild west, on the frontiers of new media I also know for a fact he very much enjoys cheap Asian cuisine.

Cheryl, an attractive woman in her late twenties, was already perched opposite Sam on a table next to the open plan kitchen when I arrived.

After a few pleasantries, followed by the characteristic oversell (a la Channel 8) from Sam, Cheryl explained a little bit more about her advertising network, CueViralAd. Its fairly simple really, she said. We dont just work with anyone, we pair cool companies with hot websites and weve been looking around your site, and we like what we see.

Flattery, of course, gets pretty young women anywhere with sad thirtysomething men.

Where do we sign? Sam piped up as lights began mysteriously flashing in the restaurant window.

Thats the beauty of it, Cheryl continued. Theres nothing locking you into a long-term deal with us. You just pick the ads you want we set a price per click you embed them and we pay you every month.

It sounded too good to be true.

Can you smell smoke? I asked, as a new carbon rich malodorous scent began to mask the incumbent smell of over-used cooking oil mixed with mono-sodium glutamate.

Whats going on outside? Cheryl pointed to a group of rubber-neckers who were now partially blocking the entrance to our restaurant, and also preventing a second fire engine from easily entering the street.

Its nothing! Sit down! shouted the waiter as I stood to take a closer look out of the window.

Against the will of the management I fought my way out of the restaurant on to the street. The adjacent eatery was, as I suspected, ablaze.

Erm, I think wed better settle up and go. I told my fellow diners as I returned to our table.

Why are people taking pictures? Its just weird, said Cheryl as we pushed our way past the growing throng of onlookers towards Charing Cross Road.

Probably to put on Twitter or something, said Sam as he pulled out his camera for a quick souvenir snap.

Safely back in a street that wasnt on fire, we said goodbye to Cheryl who promised (despite her obvious distaste at Sams disaster fetish) that we could begin working with CueViralAd immediately. A drink? said Sam as Cheryl disappeared into the tube station.

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