CPHQ Exam Secrets Test Prep Team - CPHQ Exam Practice Questions: CPHQ Practice Tests & Review for the Certified Professional in Healthcare Quality Exam

Table of Contents

1. Which of the following types of charts is usedprimarily to observe performance according to a set sequence of time?

a. Control.

b. Fishbone.

c. Run.

d. Pareto.

2. What is the primary role of the healthcare qualitymanagement professional regarding the integration of quality concepts within anorganization?

a. Creatingtraining programs that inform staff members about the organizations qualityconcepts and the expectations for them.

b. Reviewingbenchmarking data from other facilities to ensure that all standards are beingmet within the organization.

c. Definingthe quality concepts for the organization and developing ways to incorporatethese concepts into day-to-day activities.

d. Incorporating quality concepts into theemployee appraisal system to reward employees who effectively apply theconcepts.

3. Before the start of a performance improvement process,the healthcare quality management professional should do all of the followingEXCEPT:

a. developoutcome measurements to determine the results of the performance improvementprocess.

b. assistin developing projects for performance improvement teams to complete during theprocess.

c. createeducational opportunities for employees and staff members to learn about andapply performance improvement results.

d. participate in establishing prioritiesfor the activities that will occur during the performance improvement process.

4. A department within a healthcare facility hasconsistently been going over-budget. The department claims that its budget isnot sufficient for its required activities, while the facility claims that thedepartment is spending excessively and needs to reduce costs. What is the roleof the healthcare quality management professional in this situation?

a. Assistthe department in setting up a manageable budget and working within it.

b. Communicatebetween the department and the facility to ensure a satisfactory agreement.

c. Establishfor the department a clear budget that reflects the facilitys expectations.

d. Review the activities of the departmentto see whether there is anywhere to cut costs.

5. A department within a healthcare facility has beencriticized for failing to follow all of the required procedural steps inpatient care. The department has argued that a number of steps are unnecessaryand only slow down the process, reducing the quality of patient care. Thefacility has responded that the procedural steps are there for a reason, thatthe department is responsible for following the rules. What is the role of thehealthcare quality management professional in this situation?

a. Developa review committee that takes the departments claims into consideration andcompares their results against the procedures.

b. Facilitateongoing communication between the department and the administration andparticipate in a careful review of the procedures.

c. Devisea performance improvement activity that enables the department to follow theprocedures without sacrificing the quality of patient care.

d. Review the current procedures todetermine if items are outdated or need updating, and consider applyingprocedural changes to patient care.

6. A review of supplies determined that a clinic isrunning low on several items essential for operation. With recent budget cuts,the clinic has to review costs carefully to find the best price for each item.What is the healthcare quality management professionals role in this?

a. Overseethe purchase of each item to ensure cost management.

b. Determinewhich items need to be purchased from which supplier.