ACKNOWLEDGMENTS

Trust is the foundation of our humanity, and the fuel for navigating and creating the future - trust changes reality .

Conversational Intelligence would not have been possible without the help of a very supportive group of people who Id like to acknowledge.

My agent, Al Zuckerman, CEO of Writers House , who stayed with me on this project through many iterations of proposals and frameworks while I was sorting out the connection between Conversational Intelligence and trust. Through his tenacity at not letting these ideas blow in the wind, he found my valued publisher, Bibliomotion, specifically Jill Friedlander, Erika Heilman, who got the concept, and the potential that this book has in catalyzing Level III Co-creating Conversations , which catalyze and facilitate how people do good work together in the world.

Next are my valued colleagues Roxanne Panero who worked so diligently with me to illustrate Conversational Intelligencefor this book and for all the materials we have generated over the past ten years; Brian Penry, of Penry Creative, who helped give a face to our Creating WE Institute and who has worked with me for twenty-five years to put energy into bringing my evolving ideas to life through his creative graphic renderings; Lynn and Michael Bud, of Square Squared, who have fashioned the Creating WE presence on www.conversationalintelligence.com and www.creatingwe.com ; and to Michelle Boos-Stone who, for over the past two decades, has been my trusted graphic recorder and collaborator for many of our Conversational Intelligence Summits. Another very special thanks to Bobbi Benson, who has worked with me to create our Conversational Intelligence mini-books and Neuro-tip Series, as well as our interns and researchers over the past years: Mrin Patil, Carla Rood, Missy Reilly, Brian Frederickson, MA, Rami Glatt, and Yaakov Cohen.

Next, to Ken Shelton, editor of Executive Excellence, who gave me my first big break in writing when he published my article on Vital Instincts, which brought to life a metaphor of relating healthy cells and cancer cells to unhealthy and toxic organizations. Ken believed in me when others thought my ideas were too edgy. Without his trust in me, I would have lost trust in myself, and would not have finished this book.

A very special thanks to Hoop Morgan III, CEO of The Forte Institute, whose partnership for the past thirty years has given me the stamina to stay the course on the Conversational Intelligence journey, knowing that patterns emerge as wisdom grows. Special thanks to the HeartMath Institute, another great Institute of Research and insight, and especially Bruce Cryer and Deborah Rozman, Ph.D., Doc Childre and Dr. Rollin McCraty, whose work has inspired me and expanded my understanding of the Heart/Brain connection.

Conversational Intelligence would not have been written without insights, wisdom and support from my editors, and writing coaches who continued to push me to simplify and clarify my big thoughts so that others can understand my ideas: Art Kleiner, John Fayad, Paul Brown, Peter Gizzardi, Mike Snell, Darren Dahl, Traci Carpenter, Susan Heller, Amy Jameson, Alison Beard (HBR), Herb Addison (Oxford University Press), Phoebe Collins, Helen Whelen (Success TV), and Donna Crovatta. And most of all Judy Katz, who has stuck with me on my book writing projects for over a decade and has given me the confidence and help to express my ideas and thoughts when I was, at times, giving up on myself and Jan Goldstoff, PR, who continues to open my mind to how much the world needs to learn to talk to one another. Also to my animatorsPeter Cutler and Seth Kendal, and Joel Marks producer, who helped bring my ideas about moving from Level II to Level III to life by animating my leadership fable The Leadership Secret of Gregory Goose ; and special thanks to Ethan Finkelstein and Leslie Shapiro of Color + Information, who did the video trailer for Conversational Intelligence .

Conversational Intelligence would not have been written without the trust and support from NAPFA (National Association of Personal Financial Advisors) who challenged me, and my collaborators, Kathy Holland, Ed.D., and Jeff Otten, to immerse their members in a three-day summit on Conversational Intelligence and the Neuroscience of Trust even when the cake was still bakingand the book on Conversational Intelligence was not yet complete; and a special thanks to Robin Gemeinhardt and Ellen Turf, then CEO of NAPFA, who believed in our design and energized our co-creation process. Without their trust in my ability to bring complexity down to earth and wisdom into the room, I would not have had the confidence to continue to integrate science with practice and make it accessible to so many people.

Conversational Intelligence came one step further into creation when FPA (Financial Planning Association) gave me an opportunity to put my organizational anthropology to work in exploring their conversational ritualsand linking them to the neuroscience of bonding and community buildinganother key anchor that explains Conversational Intelligence from an anthropological perspective. Specifically, I want to thank Rick Miller, PhD, my muse and coach, in helping me bring logic and flow to my thoughts and ideas.

Conversational Intelligence could not have been written without some of my thought partners and friends: Jane Stevenson, a great friend and colleague, continues to lift my thoughts about conversations and continues to encourage me to push the envelope and challenge my own best thinking inside of businesses and beyond the walls of businessto touch the lives of people everywhere who want to join in and have a voice. Kathleen Bollerud-Holland, Ed.D. and Jeff Otten, who have worked with me to ensure that Conversational Intelligence becomes clear enough for everyone around the globe to experience and understand.

Another special thanks to Mary Beth Borgwing, whose partnership over the past seven years has led to the development of C Shift, an exciting new application of Conversational Intelligence to expand an organizations ability to develop a healthy risk culture. This body of work is profoundly helping companies become more integrated and capable of elevating the capacity for making risk decisions.

Also, a very special thanks to Julie Anixter, whose has become a special partner in expanding how Conversational Intelligence takes wings; her ideas for outreach and socializing conversations through social media and is teaching me new dimensions for how conversations transform the world. Julie has been a central partner in helping me envision and deliver ways to make Conversational Intelligence accessible to people around the globe conceptually and digitally through Innovation Excellence and other exciting learning media and technology, and has elevated my thinking and helped me define what great partnership is all about. And to Bobbi Van and Mark Monchek, who are helping us build out a platform for C-IQ through TED x NYC and The OPP Lab, and to Mary Ann Somerville who has been a dedicated partner in helping mold and shape our Creating WE Institute Global Enterprises.