Glaser - Conversational intelligence: how great leaders build trust and get extraordinary results

First published by Bibliomotion, Inc.

33 Manchester Road

Brookline, MA 02446

Tel: 617-934-2427

www.bibliomotion.com

Copyright 2014 by Judith E. Glaser

All rights reserved. No part of this publication may be reproduced in any manner whatsoever without written permission from the publisher, except in the case of brief quotations embodied in critical articles or reviews.

Co-creating Conversations is a registered trademark of Benchmark Communications, Inc. Three Dot Dash is a registered trademark of We Are Family Foundation.

Library of Congress Cataloging-in-Publication Data

Glaser, Judith E.

Conversational intelligence : how great leaders build trust & get extraordinary results / by

Judith E. Glaser.

pages cm

ISBN 978-1-937134-67-9 (hardback) ISBN 978-1-937134-68-6 (ebook)

ISBN 978-1-937134-69-3 (enhanced ebook)

1. Communication in managementPsychological aspects. 2.ConversationPsychological aspects. 3.Emotional intelligence. 4.Interpersonal communication. 5.Organizational behavior. 6.ManagementPsychological aspects. 7.LeadershipPsychological aspects.I.Title.

HD30.3.G57 2013

650.101'4dc23

2013020748

Before you can persuade others, you need to know how to listen and how to communicate. With the best of intentions, we can fall back into patterns and old habits that are less than idealits just the way were wired. Conversational Intelligence builds on the fundamental science of communication to help you achieve more attunement with others. If youre not getting the results you want, maybe its time to give your C-IQ a boost.

Daniel H. Pink, best-selling author of Drive and To Sell Is Human

Drawing on a lifetime of [] advising Americas top executives, Judith Glaser delivers a masterful analysis of the power of conversation, sharing countless examples of how business leaders are driving change and achieving superior results by leveraging the art and science of Conversational Intelligence strategies.

Kathryn A. Tesija, executive vice president, Merchandising and Supply Chain for Target

If each of us used and embodied the principles of Conversational Intelligence conveyed by Glaser in this book, it would not only create winning outcomes for businesses, it would change the world! This is a must-read for anyone who wants to have major impact in the world, and especially for those in leadership. The concept of Level III Conversation is a total game changer!

Jane Stevenson, vice chairman of Board & CEO Services of Korn/Ferry International, and co-author of the best-seller, Breaking Away: How Great Leaders Create Innovation that Drives Sustainable Growth and Why Others Fail

Judith Glasers new book, Conversational Intelligence, encapsulates the importance of transparency when building respectful relationships that are founded on mutual understanding. In my organization, radical transparency is a core tenet of our business. Glasers method supports our practiced philosophy of transparency, but boils it down to the conversational level, making this a practical guide for individual employees, teams, leaders and organizations to work toward mutually agreed upon success.

Ryan Smith, co-founder and CEO of Qualtrics, contributor to The Wall Street Journal, and named one of Forbes Americas Most Promising CEOs Under 35 for 2013

In her new book, Conversational Intelligence, Judith Glaser provides tools that help understand what is going on in our conversations with one another and how to elevate our Conversational Intelligence. Conversations that facilitate connectivity with others enable us to activate our higher executive functions to help build common goals throughout an organization. Conversational Intelligence is a must-read for everyone in an organization driving for high quality relationships, shared success and strengthening the organizations ability to make good decisions.

Alessa Quane, chief risk officer, AIG

Words are the ideas on which change is built if we can see the world we want, we need to learn to express that vision in ways that engage others to join our movement and make it a reality. Conversational Intelligence is crucial for that to happen!

Caryl Stern, president and CEO, U.S. Fund for UNICEF and author of I Believe in Zero:Learning from the Worlds Children

So, you think you have the gift of gab? That youre an experienced communicator and its served you well in your career? Think again. Great communication, rather than being a programmed trait, is actually a hard-won skill, and learning how to communicate well requires a master guide. Now we have one. Judith Glaser, an internationally respected executive coach and consultant, has broken the mold with her latest book, Conversational Intelligence. Simply said, this book is a find.

Jon Entine, executive director of the Genetic Literacy Project, George Mason University and author of Taboo and Abrahams Children

In modern-day businesses that operate across continents, cultures, or vast generational differences, a mere turn of phrase can mean conflict, chaos, and wasted resources. Glasers new book, Conversational Intelligence, will help leaders at all levels learn to engage their heads and hearts to generate trusting relationships that drive their companies to being really great local and global players.

The Honorable Mary K. Bush, president of Bush International, LLC and senior managing director of Brock Capital Group, LLC

In a world with increasingly more information with often less relevance, Judith Glaser has written a primer on taking our daily conversations from typically superficial transactions to meaningful ones in an effort to transform the world around us. Using neuroscience, social science research, and a dose of folk wisdom, Conversational Intelligence presents models, tools, and examples relevant to enhancing any part of our professional and personal communication lives.

Sandra L. Shullman, PhD, managing partner of Executive Development Group, LLC

In my experience there are books that stimulate the mind, there are books that inspire the heart, and there are books that give practical tools for application. However, it is rare when you find a book that accomplishes all three. Conversational Intelligence is one of those rare books. Judith Glasers wisdom and insight draw the reader into the heart of her message: To get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations.

Michael J. Stabile, Ph.D., clinical professor in the Department of Educational Leadership and Human Resource Development, Xavier University, and founder and president of FutureNow Consulting, LLC

Judith Glasers years of study and experience as an executive coach in large companies have brought her profound insights that manifest themselves in this book of effective strategies underpinned by science and the wisdom of her own heart. Every executive, manager, and coach can benefit from understanding and developing Conversational Intelligence.