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Peg Pickering - How to Manage Conflict: Turn All Conflicts into Win-Win Outcomes

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How to Manage Conflict: Turn All Conflicts into Win-Win Outcomes: summary, description and annotation

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How to Manage Conflict is a practical guide offering advice and suggestions for successfully handling all types of discord. Each chapter provides directions to conquer rough terrain and builds upon five strategies: understanding the critical ingredients for collaborative thinking, aligning responsibilities to the needs of others, building into daily interactions the practices necessary for support, developing conflict resolution skills and negotiation skills to resolve various types of challenges, and developing personal tools and systems for dealing with tensions and pressures. In a short amount of time, users will immediately learn how to apply these strategies favorably and effectively.

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title How to Manage Conflict Turn All Conflicts Into Win-win Outcomes - photo 1

title:How to Manage Conflict : Turn All Conflicts Into Win-win Outcomes
author:Pickering, Peg.
publisher:The Career Press
isbn10 | asin:1564144402
print isbn13:9781564144409
ebook isbn13:9780585226750
language:English
subjectConflict management.
publication date:2000
lcc:HM1126.P53 2000eb
ddc:303.6/9
subject:Conflict management.
Page i
How to Manage Conflict
3rd Edition
Turn All Conflicts into Win-Win Outcomes
by Peg Pickering
How to Manage Conflict Turn All Conflicts into Win-Win Outcomes - image 2
Career Press
Franklin Lakes, NJ
Page ii
Copyright (c) 2000 by National Press Publications, a division of Rockhurst College Continuing Education Center, Inc.
All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press.
Career Press endorses nonsexist language. In an effort to make this handbook clear, consistent, and easy to read, we have used "he" throughout the odd-numbered chapters, and "she" throughout the even-numbered chapters. The copy is not intended to be sexist.
HOW TO MANAGE CONFLICT, 3RD EDITION
Cover design by Barry Littmann
Printed in the U.S.A. by Book-mart Press
To order this title, please call toll-free 1-800-CAREER-1 (NJ and Canada: 201-848-0310) to order using VISA or MasterCard, or for further information on books from Career Press.
The Career Press, Inc., 3 Tice Road, PO Box 687,
Franklin Lakes, NJ 07417
Library of Congress Cataloging-in-Publication Data
Pickering, Peg
How to manage conflict : turn all conflicts into win-win outcomes /
by Peg Pickering.--3rd ed.
p. cm.
Includes index.
ISBN 1-56414-440-2 (paper)
1. Conflict management. I. Title.
HM1126.953 2000
303.6'9--dc21 99-051920
Page iii
Table of Contents
Introduction
v
Chapter 1: Fundamentals of Conflict
1
Picture 3
What Is Conflict and Why Do We Have So Much of It?
1
Picture 4
Common Misconceptions about Conflict
4
Chapter 2: Types of Conflict
11
Picture 5
Internal Conflict
11
Picture 6
Interpersonal Conflict
13
Picture 7
Group Dynamics of Conflict
16
Chapter 3: Identifying Conflict Stages
21
Picture 8
Three Stages of Conflict
21
Picture 9
Characteristics of Stage One Conflict Everyday Concerns and Disputes
22
Picture 10
Coping Strategies for Stage One Conflict
23
Picture 11
Characteristics of Stage Two Conflict More Significant Challenges
25
Picture 12
Management Strategies to Handle Stage Two Conflict
26
Picture 13
Characteristics of Stage Three Conflict Overt Battles
27
Picture 14
Intervention Strategies for Stage Three Conflict
28
Chapter 4: Conflict Management Styles
35
Picture 15
Styles of Conflict Management
35
Picture 16
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