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Robert Bolton - Social style management style: developing productive work relationships

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What is social style, and how can you make it work for you in a business situation? Your success at any management level depends largely on your ability to deal with other people. In this business-oriented approach to interpersonal relationships, management experts Robert Bolton and Dorothy Grover Bolton show you how to assess various behavior patterns and how to use that knowledge to capitalize on your strengths, minimize your weaknesses, and get the results you want from others. Are you predominantly an Amiable, an Analytical, an Expressive, or a Driver? Nearly everyone, according to Boltons extensive research, uses on of the four basic social styles more often than the others. No style is better than any other, but each does bring with it a unique pattern of strengths and weaknesses. This book shows you not only how to recognize your particular style but also how to use that knowledge to manage others more effectively, set appropriate life goals and career paths, plan a sound self-improvement plan, increase your creativity, and more. Te best managers, claim the Boltons, excel at being what they are rather than at trying to be what they are not. If you feel that your effectiveness at work could be increased by better interpersonal skills but are tired of theories that want you to overhaul yourself to fit some uncomfortable, impersonal management style, then let Social Style/Management Style improve your dealings with others and still let you be yourself.

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title Social Stylemanagement Style Developing Productive Work - photo 1

title:Social Style/management Style : Developing Productive Work Relationships
author:Bolton, Robert.; Bolton, Dorothy Grover.
publisher:AMACOM Books
isbn10 | asin:0814476171
print isbn13:9780814476178
ebook isbn13:9780814424384
language:English
subjectPsychology, Industrial.
publication date:1984
lcc:HF5548.8.B635 1984eb
ddc:158/.26
subject:Psychology, Industrial.
Page iii
Social Style/Management Style
Developing Productive Work Relationships
Robert Bolton
Dorothy Grover Bolton
Page iv This book is available at a special discount when ordered in - photo 2
Page iv
This book is available at a special
discount when ordered in bulk quantities.
For information, contact Special Sales Department,
AMACOM, a division of American Management Association,
1601 Broadway, New York, NY 10019
.

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging in Publication Data
Bolton, Robert.
Social style/management style.
Includes bibliographical references and index.
1. Psychology, Industrial. I. Bolton, Dorothy
Grover. II. Title.
HF5548.8.B635 1984 158'.26 83-45959
ISBN 0-8144-5703-7
ISBN 0-8144-7617-1 (pbk.)
1984 American Management Associations, New York.
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
30 29 28 27 26 25 24
Page v
To
Dorie and Rose
our mothers, who have chosen the course of courage, love,
and faith, and whose consistent support has been present even
in times when it has been most difficult to give.
Page vii
PREFACE
Whether you are a top executive, a middle manager, a first-line supervisor, an accountant, or a secretary, your success depends largely on your ability to deal with other human beings. A manager is, by definition, a specialist in relating to people. His prime job is to get results with and through other people. In varying degrees this is true of virtually every type of position in the modern workplace. People who are not in managerial roles often find themselves increasingly involved with people. This book is designed to help you become more effective in the critically important interpersonal dimension of your work.
The ability to understand and relate to different working styles is one of the most useful ways of forging effective work relationships. Recently, many approaches to understanding working styles have been developed. Of all the models, we find the social style concept by far the most practical for the workplace. Easy to learn and relatively easy to apply, it tends to be nonthreatening and has a sound basis in theory, research, and experience.
By far the most significant and practical contribution to our understanding of the social style concept came from the work of the industrial psychologists David Merrill, Ph.D., and Roger Reid, M.A. Their computer-assisted research on social style began in the early 1960s and is still continuing. Their research team helped
Page viii
us and many other consultants learn about the fundamentals of social style. Our indebtedness to Merrill's and Reid's identification of the two basic dimensions of social styles, their description of the four styles, and many of their concepts of how to use style effectively is clear to those who read their Personal Styles and Effective Performance: Make Your Style Work For You.1 In some instances our definitions of terms and our point of view differ from Merrill's and Reid's. Some readers will want to examine the MerrillReid volume to see both the similarities and the differences in the two works.
Our understanding of social style has been enriched by the findings of practitioners and theorists whose collective work spans 24 centuries of history beginning with Hippocrates (c460c370 BC), the founder of modern medicine, and extending through Carl Jung, one of the towering figures of modern psychology.2 The extensive leadership studies conducted under Carroll Shartle's direction at Ohio State University in the late 1940s and early 1950s had a significant impact on our thinking about management styles.3 Fred Fiedler's writings helped liberate us from the idea that there is one "best" managerial style for all occasions.4 And William Reddin's managerial effectiveness model clarified important areas for us.5
To gain a better understanding of people types, we've read in fields as varied as psychology, anthropology, management, education, sales, history, medicine, and philosophy. Even the least helpful books usually provided some insight.6-46 Sometimes we probed fairly deeply into topics that, in our minds, were related to social style (self-esteem, for example). Finally, we read hundreds of biographies to see how social style was illustrated in the lives of famous people. Conducting interviews and reviewing audio- and videotapes were also part of our research methodology.
Richard Strauss said, "Ideas, like young wine, should be put in storage and taken up again only after they have been allowed to ferment and to ripen."47 That pretty well describes the process we used in developing this book. We pondered our experience, read extensively, and thought some more. Then we wrote
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