Ian Palmer - Building a Capable State: Service Delivery in Post-Apartheid South Africa

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The authors present a rich, comprehensive but sober analysis of progress achieved by the South African public sector in the two decades after apartheid. Their view from the local level is particularly relevant, as South Africa is one of the few African countries with empowered sub-national government.

William Cobbett, Director, Cities Alliance

A landmark critical review drawing on a rich evidence base from both academic and practitioner perspectives. Its insights and analytical framework have relevance for other countries and cities facing the challenges of the new urban agenda.

Stephen Essex, Plymouth University

This brilliantly researched book holds lessons for the many countries dealing with rapid urbanisation and growing demands for basic infrastructure in cities.

Julio D. Dvila, University College London

About the authors

Ian Palmer is the founder of Palmer Development Group (PDG), a South African development consultancy. He has 40 years experience in the fields of civil engineering and development. He has served as a PDG managing partner and then managing director for over two decades, and he has been the team leader on more than 100 projects in the realm of public sector service delivery, including: institutional development, municipal services planning, municipal finance, intergovernmental relations, water and sanitation, housing, and roads and public transport.

He has degrees in civil engineering, economics, and environmental engineering. Ian is an adjunct professor at the University of Cape Towns (UCT) African Centre for Cities. He also served on the board of Mvula Trust, a civil society organisation focused on providing water and sanitation for rural communities, for fifteen years, and served as deputy chairperson for ten years.

Nishendra Moodley has been part of the democratic transition since the mid-1980s as a civic, environmental, and political activist. He has qualifications in the sciences, and a masters degree in public administration. Nishendra has formally been involved in public sector transformation since starting employment with Eskom in 1995, before joining the City of Cape Town in 1998 to manage local government transformation projects.

Nishendra began consulting with Palmer Development Group (PDG) in 2001, and soon took on leadership roles that later led to managing the firm and chairing its board. In this time, he worked on local government policy development, monitoring and evaluation processes for national government, and institutional transformation projects for municipalities. He retains a strong interest in intergovernmental relations, decentralisation, and systems of accountability to citizens.

He currently works with the South African National Treasurys City Support Programme.

Susan Parnell is a professor of urban geography in the Department of Environmental and Geographical Sciences at the University of Cape Town (UCT) and is a visiting professor at LSE Cities. She was a founding member of the African Centre for Cities at UCT and continues to be centrally involved with its activities.

Sue has held academic fellowships at Oxford, the London School of Economics, and Durham. She was a Leverhulme Professor at University College London, and was recently the Emeka Anyaoku Visiting Chair at the University of London. She has an extensive academic profile as an urbanist and African specialist. Her research interests span historical and contemporary issues of urban change. She is also involved beyond the academy in public policy debates across local, national, and global issues.

BUILDING A CAPABLE STATE

SERVICE DELIVERY IN POST-APARTHEID SOUTH AFRICA

Ian Palmer, Nishendra Moodley, and Susan Parnell

Building a Capable State: Service Delivery in Post-Apartheid South Africa was first published in 2017 by Zed Books Ltd, The Foundry, 17 Oval Way, London SE11 5RR, UK.

www.zedbooks.net

Copyright Ian Palmer, Nishendra Moodley, and Susan Parnell 2017

The rights of Ian Palmer, Nishendra Moodley, and Susan Parnell to be identified as the authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act, 1988

Typeset in Plantin and Kievit by Swales & Willis Ltd, Exeter, Devon

Index by ed.emery@thefreeuniversity.net

Cover design by Keith Dodds

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying or otherwise, without the prior permission of Zed Books Ltd.

A catalogue record for this book is available from the British Library

ISBN 978-1-78360-963-5 hb

ISBN 978-1-78360-964-2 pb

ISBN 978-1-78360-965-9 pdf

ISBN 978-1-78360-966-6 epub

ISBN 978-1-78360-972-7 mobi

CONTENTS

Complex systems and multiple components of capability

Map showing pre-1994 homeland and provincial boundaries

Locational map of South Africa showing post-apartheid administrative boundaries

South Africas economic growth related to 16 peer countries

Key employment-related indicators

Population composition of different types of area, comparing 1995 and 2010

Diagram indicating shifting local government arrangements

Relative position of municipalities with regard to organisational and environmental capability

Distribution of functions across spheres and tiers of government

Diagram illustrating local government support and regulation structure

Differentiation framework for municipalities

Performance results framework at municipal scale

A framework for layered outcomes for built environment services

Performance monitoring reporting process

Summary of auditor generals findings on municipalities

Comparison of performance indicators across sectors and programmes

Trend with civic protests, 20072014

Correlation between statutory interventions in local government and service delivery protests, 19962015

Key attributes of top managers in a municipality

Chief financial officers the relationship between financial success and time in office

Trends with unauthorised expenditure

Trends and distribution of civil engineering staff in local government

Distribution of municipal expenditures international comparative analysis

Ranking of countries relating to local government fiscal autonomy

Structure of the Local Government Fiscal Framework

Profile of municipal operating expenditure per household per month for five primary municipal categories

Profile of operating revenue per household by municipal category

Capital expenditure profile by municipal category

Capital finance profile by municipal category

Transfers associated with municipal services, per poor household

Municipal bill as a percentage of household income for the largest cities in South Africa

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