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- - Big Data: A Game Changer for Insurance Industry (Emerald Studies in Finance, Insurance, and Risk Management, 6)

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Big data - unstructured and/or structured data being used to influence underwriting, rating, pricing, forms, marketing and claims handling and incentivize risk reduction - is a relatively recent development in the insurance industry, the data sets previously being too impossibly great to analyse through traditional methods. However, with the global capacity to collect and store data growing alongside advancements in AI and machine learning technology, insurers need to seriously evaluate their technology stacks to ensure they can remain competitive and respond to growing customer demand.

Striking a balance between the technical characteristics of the subject and the practical aspects of decision making, spanning from fraud analytics in claims management, to customer analytics, to risk analytics in solvency, the comprehensive coverage presented makes Big Data an invaluable resource for any insurance professional.

Providing high quality academic research, Emerald Studies in Finance, Insurance, and Risk Management provides a platform for authors to explore, analyse and discuss current and new financial models and theories, and engage with innovative research on an international scale. Subjects of interest may include banking, accounting, auditing, compliance, sustainability, behaviour, management, and business economics.

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Big Data

EMERALD STUDIES IN FINANCE, INSURANCE, AND RISK MANAGEMENT

Series editors: Ercan zen and Simon Grima

Books in this series collect quantitative and qualitative studies in areas relating to finance, insurance, and risk management. Subjects of interest may include banking, accounting, auditing, compliance, sustainability, behaviour, management, and business economics.

In the disruption of political upheaval, new technologies, climate change, and new regulations, it is more important than ever to understand risk in the financial industry. Providing high-quality academic research, this book series provides a platform for authors to explore, analyse, and discuss current and new financial models and theories, and engage with innovative research on an international scale.

Previously published:

Uncertainty and Challenges in Contemporary Economic Behaviour

Ercan zen and Simon Grima

New Challenges for Future Sustainability and Wellbeing

Ercan zen, Simon Grima and Rebecca Dalli Gonzi

Insurance and Risk Management for Disruptions in Social, Economic and Environmental Systems: Decision and Control Allocations Within New Domains of Risk

Simon Grima, Ercan zen and Rebecca Dalli Gonzi

Public Sector Leadership in Assessing and Addressing Risk

Peter C. Young, Simon Grima, and Rebecca Dalli Gonzi

Big Data Analytics in the Insurance Market

Kiran Sood, B. Balamurugan, Simon Grima, and Pierpaolo Marano

Emerald Studies in Finance, Insurance, and Risk Management Volume 6

Big Data: A Game Changer for Insurance Industry

EDITED BY

KIRAN SOOD

Chitkara Business School, Chitkara University, India

RAJESH KUMAR DHANARAJ

Galgotias University, India

BALAMURUGAN BALUSAMY

Galgotias University, India

SIMON GRIMA

University of Malta, Malta

and

R. UMA MAHESHWARI

Hindustan Institute of Technology, India

United Kingdom North America Japan India Malaysia China Emerald Publishing - photo 1

United Kingdom North America Japan India Malaysia China

Emerald Publishing Limited
Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2022

Editorial matter and selection 2022 Kiran Sood, Rajesh Kumar Dhanaraj, Balamurugan Balusamy, Simon Grima, and R. Uma Maheshwari.
Published under an exclusive licence by Emerald Publishing Limited.
Individual chapters 2022 Emerald Publishing Limited.

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No part of this book may be reproduced, stored in a retrieval system, transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without either the prior written permission of the publisher or a licence permitting restricted copying issued in the UK by The Copyright Licensing Agency and in the USA by The Copyright Clearance Center. Any opinions expressed in the chapters are those of the authors. Whilst Emerald makes every effort to ensure the quality and accuracy of its content, Emerald makes no representation implied or otherwise, as to the chapters suitability and application and disclaims any warranties, express or implied, to their use.

British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library

ISBN: 978-1-80262-606-3 (Print)
ISBN: 978-1-80262-605-6 (Online)
ISBN: 978-1-80262-607-0 (Epub)

Contents Pallavi Seth and Kamal Gulati Aradhana Rana Rajni Bansal and - photo 2

Contents

Pallavi Seth and Kamal Gulati

Aradhana Rana, Rajni Bansal and Monica Gupta

Vimal Sharma and Deepak Sood

Adil Zia and Prateek Kalia

Jasleen Kaur and Payal Bassi

Sonal Trivedi and Reena Malik

Shivani Inder

Kuldeep Singh Kaswan, Jagjit Singh Dhatterwal, Himanshu Sharma and Kiran Sood

Shelly Verma, Manju Dahiya and Simon Grima

Ajit Bansal, Sumit Agarwal, Sushil Kalra and Anu Bansal

Nitin Thapar, Suresh Kumar Kaswan and Jyotsna Sharma

Nitin Thapar, Taranjit Singh Vij, Rajeev Kumar and Jyotsna Sharma

Ayesha Banu

Kiran Sood, Baljinder Kaur and Simon Grima

Peterson Kitakogelu Ozili

Pirotta Kimberly, Simon Grima and Ercan zen

Claire Farrugia, Simon Grima and Kiran Sood

Kuldeep Singh Kaswan, Jagjit Singh Dhatterwal, Sanjay Kumar and Sandeep Lal

About the editors

Prof Kiran Sood is Professor at Chitkara Business School, Chitkara University, Punjab, India. She has received her Undergraduate and PG degrees in Commerce from Panjab University respectively in 2002 and 2004. She earned her Master of Philosophy degree in 2008 and Doctor of Philosophy in Commerce with a concentration on Product Portfolio Performance of General Insurance companies in 2017 from Panjabi University, Patiala, India. Before joining Chitkara University in July 2019, Kiran has served four organisations with a total experience of 18 years. She has published various articles in various journals and presented papers in various international conferences. She serves as an Editor of the refereed journal, particularly the IJBST International Journal of BioSciences and Technology and International Journal of Research Culture Society.

Dr Rajesh Kumar Dhanaraj is a Professor in the School of Computing Science and Engineering at Galgotias University, Greater Noida, India. He received the B.E. degree in Computer Science and Engineering from the Anna University Chennai, India in 2007 and the M.Tech from the Anna University Coimbatore, India in 2010 and Ph.D. degree in Computer Science from Anna University, Chennai, India, in 2017. He has contributed 25+ Authored and Edited books on various technologies, 21 Patents and 53 articles and papers in various refereed journals and international conferences and contributed chapters to the books. His research interests include Machine Learning, Cyber-Physical Systems and Wireless Sensor Networks. He is a Senior Member of the Institute of Electrical and Electronics Engineers (IEEE), member of the Computer Science Teacher Association (CSTA); and International Association of Engineers (IAENG). He is an Expert Advisory Panel Member of Texas Instruments Inc USA.

Dr Balamurugan Balusamy is Professor in the School of Computing Science and Engineering at Galgotias University, India. His research focusses on blockchain and IoT. He has published 30 technology books and over 150 journal and conference papers and book chapters. He serves on the Advisory Committee for several start-ups and forums and does consultancy work for the industry on industrial IoT. He has given over 175 talks at events and symposiums. He holds a PhD degree in Investigations of cloud computing access control techniques from VIT University, Vellore, India.

Prof Simon Grima is the Deputy Dean of the Faculty of Economics, Management and Accountancy, Associate Professor and the Head of the Department of Insurance and Risk Management which he set up in 2015 and started and coordinates the MA and MSc Insurance and Risk Management degrees together with the Undergrad degree in Insurance. Simon is also a Professor at the University of Latvia, Faculty of Business, Management and Economics and a visiting Professor at UNICATT Milan. He served as the President of the Malta Association of Risk Management (MARM) and President of the Malta Association of Compliance Officers (MACO) between 2013 and 2015, and between 2016 and 2018 respectively. Moreover, he is the chairman of the Scientific Education Committee of the Public Risk Management Organization (PRIMO). His research focus is on Governance, Regulations and Internal Controls and has over 30 years of experience varied between Financial Services, academia and public entities. He has acted as co-chair and is a member of the scientific program committee on some international conferences and is a chief editor, editor and review editor of some Journals and Book Series. He has been awarded outstanding reviewer for Journal of Financial Regulation and Compliance in the 2017 Emerald Literati Awards. Moreover, Simon acts as an Independent Director for Financial Services Firms, sits on Risk, Compliance, Procurement, Investment and Audit Committees and carries out duties as a Compliance Officer, Internal Auditor and Risk Manager.

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