Richard Mulgan - Making Open Government Work

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The Public Management and Leadership series

Series Editor: Pault Hart, Utrecht University & Netherlands School of Government

Editorial Advisory Group

John Alford (University of Melbourne & Australia and New Zealand School of Government)

Michael Barzelay (London School of Economics and Political Science)

Geert Bouckaert (K.U. Leuven)

Joanne B. Ciulla (Jepson School, University of Richmond)

Jean Hartley (Open University Business School)

Werner Jann (University of Potsdam)

Per Lgreid (University of Bergen)

Mark H. Moore (Harvard University)

Jon Pierre (University of Gothenburg)

Donald J. Savoie (Moncton University)

Mark van Twist (Netherlands School of Government & Erasmus University)

Zeger van der Wal (National University of Singapore)

Kai Wegrich (Hertie School of Governance)

Public management and, more recently, public leadership have over several decades emerged as increasingly central elements in the study and practice of governance, public administration and public policy.

Around them have developed important new strands of research, debate, education and professional formation. And these in turn have informed a wide range of initiatives in many parts of the world to modernize, reform, innovate, de-bureaucratize and professionalize existing institutions and practices.

The Public Management and Leadership series aims to provide a set of key texts to meet the changing needs of the growing range of graduate and post-experience courses in this area as well as concise and accessible reading for busy practitioners.

Genuinely international in scope and conception, accessible in style and presentation, and drawing on empirical information and illustrations from a wide variety of jurisdictions and policy sectors, each title offers an authoritative review of the state of theory and practice in its respective field, and identifies the key challenges and the most promising conceptual and practical tools to tackle them.

The Public Management and Leadership series

Series Editor: Paul t Hart, Utrecht University & Netherlands School of Government

Published:

John Alford and Janine OFlynn
Rethinking Public Service Delivery

Martin Lodge and Kai Wegrich
Managing Regulation

Sean Lusk and Nick Birks
Rethinking Public Strategy

Richard Mulgan
Making Open Government Work

Pault Hart
Understanding Public Leadership

Forthcoming:

Mirko Noordegraaf
Perspectives on Public Management

John Uhr
Ethical Public leadership

In preparation:

Strategic Public Management
Political/Administrative Relations
Public Management and Public Finance
Public Management and Collaboration
Public Management and the Media
Public Management in a Digital Age
The 21st Century Public Manager

The Public Management and Leadership Series

Series Standing Order ISBN 9780230236578 hardback
Series Standing Order ISBN 9780230236585 paperback

(outside North America only)

You can receive future titles in this series as they are published by a placing a standing order. Please contact your bookseller or, in the case of difficulty, write to us at the address below with your name and address, the title of the series and an ISBN quoted above.

Customer Services Department, Palgrave Macmillan Ltd,

Houndmills, Basingstoke, Hampshire RG21 6XS, England, UK

Making Open Government Work

Richard Mulgan

Richard Mulgan 2014

All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission.

No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 610 Kirby Street, London EC1N 8TS.

Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages.

The author has asserted his right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988.

First published 2014 by

PALGRAVE MACMILLAN

Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS.

Palgrave Macmillan in the US is a division of St Martins Press LLC, 175 Fifth Avenue, New York, NY 10010.

Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world.

Palgrave and Macmillan are registered trademarks in the United States, the United Kingdom, Europe and other countries

ISBN 978-0-230-30225-9 hardback

ISBN 978-0-230-30226-6 paperback

This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin.

A catalogue record for this book is available from the British Library.

A catalog record for this book is available from the Library of Congress.

Typeset by Cambrian Typesetters, Camberley, Surrey, England, UK

Printed in China

For Dudley

List of Boxes

Acknowledgements

I am very grateful to Steven Kennedy of Palgrave Macmillan for his loyal encouragement over many years and for his wise guidance during the writing of this book. My major debt is to Paul t Hart, the series editor, first for suggesting the topic and then for his critical and constructive comments on a series of drafts that have immeasurably improved the final text. As ever, my wife, Aurelia, has been a constant loving support throughout.

RICHARD MULGAN

The author and publishers wish to acknowledge permission to reproduce material as follows: under US Government Standard Waiver of Copyright.

Chapter 1

Challenges of Transparency and Accountability

In 2013, the Public Accounts Committee of the United Kingdom Parliament criticized the capacity of the Revenue and Customs Department (HMRC) to deal with tax avoidance by large corporations. In particular, it drew attention to the practice of Treasury and HMRC in seconding taxation experts from the big four accounting firms to advise on the making and implementation of taxation policy. Such cooperation, it argued, amounted to an unhealthily cosy relationship and could compromise the governments defence of the public interest against the vested interests of the corporate sector.

In 2013, a report from the Netherlands Childrens Ombudsman, a deputy of the National Ombudsman, reported that the percentage of requests from migrants for family reunion that were rejected had increased from 12% in 2008 to 83% in 2011. During that period, not only had the rules for family reunion been tightened, in an attempt to reduce fraud, but children were allegedly being interviewed by untrained embassy staff and applications were not being handled with sufficient speed and humanity. Members of Parliament from all parties demanded a detailed report from the Home Affairs minister who undertook to conduct a shake-up of administrative processes.

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