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Roger Hadley - When Social Services Are Local: The Normanton Experience

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In the early 1980s in Britain the organisation of the personal social services had come under increasingly critical scrutiny. The establishment of large social services departments following re-organisation in the early 1970s had led, some argued, to the emergence of services which all too often were over-centralised, fragmented and crisis-oriented in their approach.

In attempts to break out of this reactive system and to fashion services which were more coherent and preventive, a growing number of field teams within the departments had begun to adopt community-oriented patterns of organisation. Originally published in 1984, this book based on an eighteen-month study of the area team at Normanton (Wakefield MDC), which incorporated social workers, ancillaries, and domiciliary staff in neighbourhood sub-teams, offered the first systematic account of the operation of this new approach. The authors examine how referrals and long-term work are handled, describe the management of the team, and consider the views of workers, users and the staff of other agencies. While giving a clear picture of the difficulties faced in adopting a community-centred approach the book provides convincing evidence of its potential to create more responsive and effective services based on better knowledge of the population served, easier access to the team, broader staff roles, and the active encouragement of local community initiatives.

The most comprehensive account of an area team so far published, this book would be essential reading for all those concerned to improve the performance of the personal social services at the time. It would be of particular importance to councillors, managers and planners, to social workers and other field staff in social services departments, and to teachers and students of social work.

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NATIONAL INSTITUTE SOCIAL SERVICES LIBRARY
Volume 19
WHEN SOCIAL SERVICES ARE LOCAL
WHEN SOCIAL SERVICES ARE LOCAL
The Normanton Experience
ROGER HADLEY AND MORAG MCGRATH
First published in 1984 by George Allen Unwin Publishers Ltd This edition - photo 1
First published in 1984 by George Allen & Unwin (Publishers) Ltd
This edition first published in 2022
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
605 Third Avenue, New York, NY 10158
Routledge is an imprint of the Taylor & Francis Group, an informa business
1984 Department of Health and Social Security
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
ISBN: 978-1-03-203381-5 (Set)
ISBN: 978-1-00-321681-0 (Set) (ebk)
ISBN: 978-1-03-205458-2 (Volume 19) (hbk)
ISBN: 978-1-03-205461-2 (Volume 19) (pbk)
ISBN: 978-1-00-319763-8 (Volume 19) (ebk)
DOI: 10.4324/9781003197638
Publishers Note
The publisher has gone to great lengths to ensure the quality of this reprint but points out that some imperfections in the original copies may be apparent.
Disclaimer
The publisher has made every effort to trace copyright holders and would welcome correspondence from those they have been unable to trace.
When Social Services Are Local
The Normanton Experience
ROGER HADLEY MORAG McGRATH
University of Lancaster
Department of Health and Social Security 1984 This book is copyright under - photo 2
Department of Health and Social Security, 1984.
This book is copyright under the Berne Convention. No reproduction without permission. All rights reserved.
George Allen & Unwin (Publishers) Ltd,
40 Museum Street, London WC1A 1LU, UK
George Allen & Unwin (Publishers) Ltd,
Park Lane, Hemel Hempstead, Herts HP2 4TE, UK
Allen & Unwin, Inc.,
9 Winchester Terrace, Winchester, Mass 01890, USA
George Allen & Unwin Australia Pty Ltd,
8 Napier Street, North Sydney, NSW 2060, Australia
First published in 1984
British Library Cataloguing in Publication Data
Hadley, Roger
When social services are local.
(National Institute social services library; no. 48)
1. Public welfare - England - Normanton
(West Yorkshire)
I. Title II. McGrath, Morag III. Series
361.942815 HV250.N6
ISBN 0-04-361054-4
ISBN 0-04-361055-2 Pbk
Library of Congress Cataloging in Publication Data
Hadley, Roger.
When social services are local.
(National Institute social services library; no. 48)
Bibliography: p.
Includes index.
1. Social service - England - Wakefield (West Yorkshire)
- Case studies. 2. Social service - England - Wakefield
(West Yorkshire) - Team work - Case studies. I. McGrath,
Morag. II. Title. III. Series.
HV250.W33H33 1984 361.942815 84-9208
ISBN 0-04-361054-4 (alk. paper)
ISBN 0-04-361055-2 (pbk. : alk. paper)
Set in 10 on 11 point Times by Columns Ltd, Reading
and printed in Great Britain by
Nene Litho and bound by
Woolnough Bookbinding both
of Wellingborough, Northants
CONTENTS
Preface and Acknowledgements
1 Introduction
2 The Setting and the Experiment
3 The Patch Teams in Action
PART TWO THE TEAM AT WORK
4 Referrals
5 Long-Term Work
6 Contacts and Liaison
7 The Outer Team: Home Helps and Wardens
8 Management and Development
PART THREE PERCEPTIONS OF THE TEAM
9 The Workers View
10 The Users View
11 The Outside View
12 Conclusions
References
Appendix: Tables
Index
PREFACE AND ACKNOWLEDGEMENTS
This book is an evaluation of the work of the area social services team at Normanton, a small town in the Metropolitan District of Wakefield. The team was established in the town in 1976 and from the beginning operated a decentralised or patch-based form of organisation. It is this community-oriented method of working which is the focus of our study.
The fieldwork for our study of the team was carried out in 1979 and 1980. It was funded by the Department of Health and Social Security, to whom we submitted detailed reports on our findings in 1982 and 1983. This book is based on these reports but should not necessarily be assumed to represent the views of the DHSS.
Our thanks are due to many people whose co-operation, support and encouragement made this study possible and the experience of undertaking it an enjoyable and rewarding one. Our first debt is to the DHSS not only for its financial backing, but also for the helpful advice of its staff. Miss E. M. Goldberg, a member of the DHSS Research Liaison Group for the Personal Social Services, gave generously of her time and experience in commenting on preliminary reports of the research and in aiding us in shaping our methodology.
We are most grateful to Wakefield Metropolitan District for giving us permission to undertake the study and to Mr Philip Hughes, Director of Social Services, and his colleagues for their encouragement and active co-operation at all stages of our inquiry. We were given free access to the people and data we needed. No organisation could have been more open and positive in its response to the presence of a research team.
Our greatest debt is to the area teams in Normanton and Featherstone for tolerating our involvement over such an extended period and for collaborating so willingly, even in the most tedious phases of the research. We are also most grateful to those users of the social services in the two towns who agreed to be interviewed and to the staff of other statutory and voluntary agencies who took part in the study.
A number of people helped in the collection and analysis of the data at various stages in the project. In particular we wish to thank Mrs Marilyn Brown for help with clerical work and interviewing.
Several people were kind enough to read the first report to the DHSS and to make comments which have been most helpful in rewriting the study for publication. In particular we would like to thank Dr Michael Bayley and members of his research team on the Dinnington project, and also Jim Black, Stephen Hatch, Dr Gordon Grant and Dr Clare Wenger for their detailed criticisms and suggestions.
The manuscript has been typed with care and skill by Wendy Hpfl.
ROGER HADLEY
MORAG McGRATH
November 1983
Part One CONTEXT
Chapter 1 INTRODUCTION
In the decades since the end of the Second World War the substantial growth in the range and scale of statutory social services in Britain has been accompanied by trends towards greater bureaucratisation and centralisation in their organisation and control. Increasingly in recent years these features of the services have been linked with criticisms of their alleged failure to move from predominantly reactive styles of provision to more preventive strategies and, in particular, to relate more effectively to informal and voluntarily organised services within the community. Criticisms of this nature have led to a number of attempts to devise more effective and responsive ways of organising services. Our study is concerned with one such initiative in the field organisation of the personal social services.
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