Stephen de Groot - Responsive Leadership in Social Services: A Practical Approach for Optimizing Engagement and Performance

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Responsive Leadership in Social Services

Responsive Leadership in Social Services

A Practical Approach for Optimizing Engagement and Performance

• Stephen de Groot
• Myriad Consultation and Counseling and University of Manitoba

FOR INFORMATION:

SAGE Publications, Inc.

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Copyright 2016 by SAGE Publications, Inc.

All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.

Printed in the United States of America

A catalog record of this book is available from the Library of Congress.

ISBN 978-1-4522-9154-3 (pbk.)

This book is printed on acid-free paper.

Publisher: Kassie Graves

eLearning Editor: Lucy Berbeo

Editorial Assistant: Carrie Montoya

Production Editor: David C. Felts

Copy Editor: Jared Leighton

Typesetter: C&M Digitals (P) Ltd.

Proofreader: Jeff Bryant

Indexer: Kathy Paparchontis

Cover Designer: Anupama Krishnan

Marketing Manager: Shari Countryman

Brief Contents

Acknowledgments

I would like to thank my parents, Adrian and Sandra, for their constant patience, understanding, and support for all that I am and all that I do. I thank them for teaching me the importance of working hard and caring about the work that I do with even greater determination. Thank you.

To all of the clients, frontline workers, supervisors, and managers who have trusted me enough to share their stories, to teach me how to be a better leaderI thank you. The positive differences that have and continue to happen from what I know and how I do things would not have been possible without your feedback, support, and guidance. Thank you.

Words cannot describe the depth of heartfelt gratitude I hold for my two boys, Brayden Riley and Ethan Zane. Kind, caring, and understanding, they continue to support me so that I may support others. Thank you for your patience and the compromises you continue to make so that we can make the world better for others. Thank you.

I would like to thank my family, team members, and friends who continue to be there and help out whenever I need them. Most importantly, I want to thank them all for their patience and tolerance of my sometimes unique and unorthodox ways to make things better. Thank you.

A special thank you to the great people who took the time to review the original manuscript, provide feedback and input, and pose great questions for me to consider going forward. Thank you Tania Alameda-Lawson (Binghampton University), Gregg Allinson (Beaufort County Community College), Kathy Elpers (University of Southern Indiana), Bruce D. Hartsell (California State University Bakersfield), Judith E. Hefren (Florida State University), Leslie W. ORyan (Western Illinois University - Quad Cities), Raymond Sanchez Mayers (Rutgers University), and Denise K. Sommers (University of Illinois Springfield). Your efforts were and continue to be appreciated. This work is better because of your meaningful contributions.

I would like to thank Sage Publications for gifting me with the opportunity to make a contribution and work with other leaders to make the lives of other people better. I would like to thank my editor, Kassie Graves. Thank you for your dependability and support, your gentle and persistent reminders, but above all, I appreciate that you provided a space for me to be me. Thank you.

Preface

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.

John Quincy Adams

An Important Note to Social Service Leaders

Thank you for taking on one of the most important, challenging, and complex roles in social services. Unless one has operated in the role(s) of team leader, supervisor, coordinator, or manager in any of the varied sectors of social services, one cannot truly understand the inherent, multifarious challenges that arise from the complex roles and responsibilities of a social services leader. Thank you for committing yourself to support, supervise, and/or manage exceptionally valuable human-caring work through other people. Thank you for wanting the best and doing your best for the incredible people that work with you and for the important people that they serve and support. You cannot be thanked enough for your commitment, dedication, and hard work. Thank you, thank you, thank you.

Background

Leadership within the social services industry is gratifying and also very challenging. However, it does not have to be as difficult as it is. The work presented in this book was constructed as an effort to make your role as a leader less complex, less stressful, and much more rewarding. It has been motivated, over 20 years, by my experiences as a frontline helper, university instructor, supervisor, manager of supervisors, trainer of supervisors, and consultant to and with supervisors. It has been inspired by my own field experience and thousands of collaborations and conversations with managers, supervisors, and frontline workers who have conveyed a need and/or desire for something BETTERbetter leadership for themselves, for their work, and above all for the important people they serve.

Whether you are brand new to the role of leadership or you have been doing it for years, this book is intended to enhance the meaning, value, and quality of your leadership efforts so that you may enhance the capacities of your workers in a manner that translates into higher quality service for the people they are responsible to care for and support. It was developed to provide you and all leaders in social services with valuable insights and practical strategies for inspiring, motivating, and engaging employees and staff teams to feel BETTER, be BETTER, and do BETTER as they carry out their important work with children, youth, families, and communities.

Structure of the Book

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